Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (38.1K)

Activity

Accepted Solution

Official Solution

unlimited data plans and international texts

heya! it says that all the unlimited data plans come with free international texting from the us to other countries. is south korea included? my family members are trying to text me with their unlimited plans TO korea FROM the united states. if anyone can help, that’ll be great. thanks!

Questions

45

7

0

I have a grandfathered plan I’m wondering if I can keep it as physical sim while getting pre paid plan on esim with same provider

Can I use both a physical sim post paid and a esim prepaid on the same phone and both with AT&T without unlocking my phone?

Questions

12

2

0

AT&T is the worst.

AT&T has to be the worst carrier I’ve ever gone with for service. They lure you in with deals and promised network speeds but it’s all a complete lie. Unless you have a signal booster and you’re in a big city AT&T ranks last on speed. I hate your service and I hate that you get my money just

Questions

17

1

0

Accepted Solution

Verification messages not sending / Locked out of accounts

For the past few months ive been having issues, as many others are having, receiving 2fa and verification text messages. Luckily in most cases ive been able to login with other methods and move to an authentication app. HOWEVER I am still facing challenges with multiple accounts that I can not get i

Questions

26

5

0

Caller ID showing A2P Calling

When my kids call me from home over VOIP, the Caller ID on my phone shows up as "A2P Calling" and it's a different random number all the time.  This started about 1-1.5 months ago.   Why is this happening and how do I get it resolved?

Questions

24

1

0

Accepted Solution

Official Solution

Although I get voice mail, it no longer goes to Visual Voicemail

Although I get voice mail, it no longer goes to Visual Voicemail

Questions

17

1

0

Accepted Solution

Official Solution

Verification code

I was in a country other than the US for vacation and wanted to access my AT&T account. The verification code was sent to me via text message. I wasn't able to send or receive text messages while my phone was on airplane mode with mobile data and international roaming turned off. I set it this

Questions

31

1

0

Verification texts OTP can't be received w AT&T

Has this been solved yet? There's 2 years of forum entries saying AT&T cell service blocks verification texts from ever coming through. It's annoying and embarrassing for such a large network.

Questions

22

4

0

Accepted Solution

Assistance Needed: Setting Up Voicemail Past 60-Day Period

I hope this message finds you well. I am reaching out to seek assistance with setting up my voicemail on my AT&T account. Unfortunately, I recently discovered that I missed the 60-day period for setting up my voicemail, and as a result, I am unable to access this essential feature. I understand

Questions

19

1

0

Accepted Solution

Official Solution

Unlimited Data plan is a complete fraud

I upgraded to an unlimited data plan a few weeks ago, nearly doubling my monthly charges (for two lines) to $150.  Today I received a txt message from ATT warning me that if I exceed 22GB of data usage before the next billing cycle, my "speeds might be reduced in areas with network congestion".  Thi

Questions

7.4K

18

Poor Service in Amarillo Area

Good morning. As the title states, LTE service is poor in Amarillo. I commented in a thread that was 2 years old with the same title which has been closed after I posted a comment on it. So in order to keep the conversation going, I am posting a new thread. Here is the last reply that was given befo

Questions

12

2

0

Accepted Solution

Rollover data

I have the 9GB plan & don’t use the entire 9GB every month but unable to see that remaining is rolling over

Questions

22

4

0

Closed

Poor Service in Amarillo Area

Hello, I live in Amarillo Texas and for the past year I have had service issues after my plan was changed to the 5g network plan. I have 5 phones on my account and none of phone have ever had 5g network service. I rarely if EVER have more than 2 bars of service in any area of the town and if I am n

Questions

635

11

0

Accepted Solution

AT&T next up program

Are you able to switch from iPhone to Samsung with the next up plan upgrade?

Questions

32

2

0

Alexa and AT&T

I am trying to link Alexa with my AT&T account. I moved my mobile number to AT&T from T-Mobile back in 2020 or 2021, but when I go to link my communications accounts with Alexa, the app shows only T-Mobile as an option. Is there a way to get Alexa to understand that I am now an AT&T cust

Questions

24

2

0

Closed

Request for Assistance: Removal of Number from Active Armour

Dear AT&T Support Team, I hope this message finds you well. I am writing to seek assistance in resolving an issue related to my mother's phone number, which is currently flagged as a high-risk spam number in Active Armour. Unfortunately, for reasons unknown to us, my mother's legitimate phone

Questions

65

4

0

Voicemail Options

When someone was leaving a vm on my AT&T phone, they used to be asked if they wanted to review, add to the message, send high priority, etc. Now those options do not seem to be there. Has that been discontinued by AT&T or is it linked to the type of phone?

Questions

15

1

0

incoming second call gives error to caller

when I'm on the phone and someone else calls in, I get a notification and option to answer the call, however, the caller on the other end hears "call cannot be completed as dialed" Iphone 15 with call waiting activated. Firstnet and IOS 17 up to date. All primary calls come through and go to voice

Questions

16

3

0

voice mailbox locked.

My voice mailbox is locked. I am told to contact my system manager. this is my personal phone. What is the solution?

Questions

90

1

0

Max activation

Hi—-Max is included in my plan—-when I try to sign in through AT&T it says can’t verify subscription? How can I log in?   Thanks!

Questions

25

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.