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Unable to receive SMS messages over Wi-Fi Calling

I can send SMS messages over Wi-Fi calling but if they respond I do not receive the SMS messages until I drive into town and my phone connects to a cell tower. Is this a limitation with the Wi-Fi calling service?

Questions

 • Data & Messaging Features, Internet Tethering

2K

5

0

I have full bars, and 5g data, but randomly a little x appears over my service and I can't connect.

So, I have a Motorola 5G Ace. For the past month or more, my service just randomly cuts out. On a few occasions, my service is fine, but my data becomes grayed out and won't work. Recently it's also been switching randomly back and forth from 4g and 5g a lot. Especially right before the x appears(As

Questions

 • Network Coverage

31

1

0

Accepted Solution

Official Solution

AT&T Call Protect Whitelist

How can I whitelist a number that is incorrectly marked as spam?

Questions

 • Account Features

806

10

0

Active armor won’t authenticate my account

Active armor won’t authenticate my account I recently switched from Samsung galaxy s 21 to a IPhone 14 pro max. My phone and app are both up to date

Questions

 • Account Features

26

0

0

AT&T Active Armor won’t authenticate

I open the app click on continue, then I receive a “Hmm, we couldn’t authenticate your account.”

Questions

 • Tones, Games, Videos, More...

200

6

0

How to file fraud charge against ATT

I was traveling intentionally last December. At the time I was using wifi at the airport and after I arrived at the destination country, I used wifi often. After I came back to the US, I was handed a big phone bill. I called ATT to ask the reason and they told me that I was charged for international

Questions

 • Data & Messaging Features, Internet Tethering

50

4

0

Please help with Nighthawk 6500 pro

At&t changed my plan without my permission and now tells me my device is not compatible with my business plan. So I HAD to purchase a Netgear nighthawk 6500 pro. Now it connects to the tower but everything in my home is running way slow or not connecting at all. Security cameras will not connect

Questions

 • Data & Messaging Features, Internet Tethering

40

1

0

Beyond Annoyed and Frustrated & Never More Convinced How Insignificant Customers Truly Are

On December 11... just last month, I went to the local AT&T store to add a new line to our account... this makes 10 lines now and for reference, I am not a small business... just a dad, looking after 9 other family members and making sure they can participate in this digital age we're living in

Questions

 • Account Features

45

4

0

Why are calls of known contacts being blocked

Multiple incoming calls from known contacts are being blocked. I have marked them as valid, but they continue to be blocked.

Questions

 • Tones, Games, Videos, More...

14

1

0

Ex Harassing Me Using Spoofers and Sending SMS From Email

My ex has been harrassing me for 3 years. I have changed my number twice. Replaced my phone and all Google Accounts. I have Active Armor ADVANCED but recently it keeps resetting and losing permissions. I need to be able to block SMS and SMS from email on my account. Blocking each call and SMS from

Questions

 • Data & Messaging Features, Internet Tethering

53

4

0

active armor

I had an alert about a password breach at PayPal so I opened the alert to read it and act on it. However, the alert icon, red !, still shows on the app on my phone and I can't get rid of it.  Anyone have an idea?

Questions

 • Device Features

42

1

0

Accepted Solution

Official Solution

Does our international plan cover Cuba?

Does our international plan cover Cuba?

Questions

 • Data & Messaging Features, Internet Tethering

70

1

0

Hotspot speed

iPhone 12, iOS 13, hotspot enabled, LTE service, how can I improve download speed?

Questions

 • Data & Messaging Features, Internet Tethering

29

1

0

Visual Voicemail

Have Galaxy S21. Visual VM stopped working, error 9999. App gives me Veri,on help number.

Questions

 • Data & Messaging Features, Internet Tethering

23

3

0

ATT ACTIVEARMOR

What screens must be viewed to remove the numbered badges on the app icon? Signed, Asking for my OCD Friend

Questions

 • Account Features

36

0

0

Unable to receive group messages

hi, i noticed that i am unable to receive messages from some people in group messages but can if we text individually. i have a Pixel 7. most people i do receive the texts from have Iphones but i'm having trouble with both Iphone and android users. i called ATT and the first rep told me to call veri

Questions

 • Data & Messaging Features, Internet Tethering

111

20

0

RCS for S22 series still unreliable

I've tried scrubbing the internet to find any word on when AT&T is going to get their own servers and house in order when it comes to RCS. Seems like AT&T's implementation of their own service has been a failure due to instability and incompatibility with other servers/services.  There

Questions

 • Data & Messaging Features, Internet Tethering

86

1

0

Visual voicemail not working

I have samsung galaxy S21 5G . Since we switched to AT&T I cannot use the visual voicemail. I got the phone from them. I spend over 2 hours on the phone with support and they couldn't fix it. I can call my voicemail by dialing 1 and check messages but not on the Visual Voicemail app. I get a not

Questions

 • Device Features

9.6K

23

I have the same unlock problem for an old iphone 12 that everyone seems to be complaining about.....

I have the same unlock problem for an old iphone 12 that everyone seems to be complaining about.....The phone has been paid off for over a year and still unable to be unlocked. Unlock app continues to state installment plan must be paid off.! Need a human to help me at this point. 

Questions

 • Account Features

27

2

0

Imei

I just recently got a used phone off someone and I went to the settings and was needing the imei number for this phone but when I click on the imei slot to pull up the number it says unknown, What do I do to fix this to where I will have an imei number? Also, is there any way I can unlock the servic

Questions

 • Device Features

31

1

0

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