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Accepted Solution

Issue Setting Up Account

I’m unable to proceed beyond the ‘Select Your Level of Protection’ screen. Selecting either option returns an ‘Oops! We hit a snag error’. This started occurring when I upgraded to iOS 16 (currently on 16.1). Note that I was eventually able to set up the Call Protect app.

Questions

 • Account Features

41

7

0

Accepted Solution

connect to ATT cell booster

our iphones no longer auto connect to the ATT cell booster   we  have to go in and out of airplane mode to connect. The support center had me update my iphone to IOS16  now the undated phone won't connect at all.  The support center does not have a resolution. Every time I cal

Questions

 • Network Coverage

60

9

0

SOS STATUS

I am getting SOS on my status bar since morning I am not able to understand what’s wrong with my service

Questions

 • Data & Messaging Features, Internet Tethering

78

1

0

Request to block email addresses to text message.

I request a way to block all email addresses from texting messaging me. The only thing that comes from random emails to text messages is spam/malware/trojan horses/ etc… I for one have been seeing an increase in this behavior. I have been sent PDFs and web links by very questionable sources.

Questions

 • Data & Messaging Features, Internet Tethering

31

4

0

Recent galaxy S22 update

Anybody know about this version S901USQU2BVK1?

Questions

 • Network Coverage

47

1

0

No Wi-Fi in our office for AT&T users

In our downtown office, those of us using AT&T have to step outside to send texts and to complete calls. We have Wi-Fi Calling enabled on our phones and it still happens. The others in our office using other carriers do not experience this problem, so it is an issue with AT&T. It is highly

Questions

 • Network Coverage

40

9

0

Stop Caller ID Name Display

So when I call someone I do not know, I want my phone number displayed NOT my name, unless they already have my contact saved. The iphone 12 "show my caller ID" function blocks ALL information, not just my name. How do I solve this? I do not want my name broadcast to every single entity I call but d

Questions

 • Account Features

2.5K

11

0

Visual voicemail volume too low

No matter what I do I can't increase the volume on VV. No volume problems with any other app or features on my Pixel 6.

Questions

 • Device Features

24

4

0

Accepted Solution

Official Solution

Reverse number lookup in at&t mobile security??

I'm trying to find the reverse call lookup feature I'm the at&t mobile security app that was previously available in the call protect app. My subscription in the new app is advanced yet I can't seem to find this feature. Any help??

Questions

 • Device Features

22

1

0

Accepted Solution

Official Solution

Texts from AT&T using several different numbers.. why?

So AT&T has (so far) used four different numbers to text me using their automated systems. Why not just use one number for all of this?

Questions

 • Data & Messaging Features, Internet Tethering

20

1

0

Voicemail problem

My voicemail stopped working. It does not record and It gives this message to callers…” the wired customer you are calling is not available… please try again later. 

Questions

 • Data & Messaging Features, Internet Tethering

25

2

0

Closed

Apn

Will changing my apn make my phone compatible with att ?

Questions

 • Network Coverage

220

5

0

Accepted Solution

Closed

Why is my wi-fi calling option greyed out?

I have an AT&T unlocked LG V60 Thinq currently using T-Mobile. they were unable to troubleshoot further and say it is likely that the phone was not fully unlocked. so I did the unlock procedure the other night and still have no luck. How can I enable wi-fi calling on my device?

Questions

 • Device Features

279

5

0

Numbers called

How do you see numbers you called while using WiFi calling

Questions

 • Data & Messaging Features, Internet Tethering

24

1

0

email to txt no longer working

I am seeing the following response when I try to send an email to txt message. This is what I get back in an email. I get this error for any AT&T number I send an email too. Final-Recipient: rfc822; removed number@txt.att.netAction: failedStatus: 5.2.0Remote-MTA: dns; mx3a.txt.att.net. (166.2

Questions

 • Data & Messaging Features, Internet Tethering

479

13

0

Long term visit to Canada

My daughter will be attending school in Canada and would like to retain her phone #.  Is there a plan or way to provide services in Canada at a cost much less than the $ 10/day travel plan? Thank you

Questions

 • Network Coverage

765

6

0

Accepted Solution

Official Solution

Did the AT&T Protect Advantage for 1 price increase from $15 to $16??

My AT&T Protect Advantage for 1 increased to $16 on my Oct bill

Questions

 • Account Features

49

1

0

easycopy of texts

Hi, I wonder if there is an easier to way select texts and print them. Not going through all the texts, selecting them individually and then pasting them and then printing, but, something a lot easier???

Questions

 • Account Features

19

1

0

Cannot click accept

The page to verify my identity is not letting me click consent. My is is already in the system in the vet ram section

Questions

 • Account Features

14

1

0

In full coverage area but service is nearly worthless.

I live in the city of Pittsburgh, on a hill, in a densely populated neighborhood but my phone coverage is garbage. It is not a phone issue, it’s just Att forgets to cover Lawrenceville i guess. I confirmed with my neighbors who are switching to Verizon.  Att please get your act together. 

Questions

 • Network Coverage

34

3

0

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