I keep getting different answers from AT&T representatives.  I will be traveling to Europe. If someone in the US wants to call me on my US mobile phone while I'm abroad, will they incur international fees? or any fees?I will have the International Day Pass but I don't know if that factors into the a

Last year, I had a postpaid wireless account that was created due to a system error. It took hours on the phone, and two store visits to cancel it. Now this cancelled account is causing several bugs while I navigate through the current deals. It looks like the system is trying to add a new line

I have 4 lines on my account, including my 90+ yr old mom. My mom moved into assisted living and no longer wanted a cell phone. I gave her phone to my daughter (also on my account). Can I transfer the installment plan on my mom's phone line to my daughter's phone line and then cancel my mom's phone

Long story short, I wanted to get 2 iphone 14pro max as xmas gifts for my husband and daughter. I went into a store and the wait times were ridiculously long. I decided to go home and order them online.  During that time the reason why I was switching from Verizon to AT&T was because AT&am

How do I get an issue above the first level supervisor when he says that he's the final determining authority? Or is the Better Business Bureau my only recourse? I had an issue about getting credit for my old phone for an upgrade.  I did the upgrade about 6 weeks ago, but I didn't unbox the

I have had an ongoing issue with billing since we joined AT&T in 2021 We are not receiving credit for phone that was turned in and accepted towards the promotion.  I have the receipt from this  I have spent HOURS and have not received resolve.  Same waste of time with CS  

I traded in my phone in August of 2022 and waited the 90 days for the amount to be applied. Called in December and they said they found my trade in phone and they would put a case in and get back to me. I called in January because nobody got back to me. They said they put a case in and don't know wh

My husband requested a pin in February to switch wireless carrier. Received pin, contacted Verizon with all pertinent info to join, installed new SIM card from Verizon, paid last bill to AT&T, officially a Verizon customer with bill to prove it. 1 month later, all of a sudden, He has a new phon

Can I swap my sim card into a different phone and continue to pay off my other one without any effects to my account?

Hi guys! its been over 3 monthjs and 3 billing periods since we upgraded our phone to a samsung galaxy s23+ with the free upgrade offer with tradein we sent in the phone in early february can an ATT help person DM me to help me please!!! they keep charing us for the new phone every mon

Would like to have an extension on my current bill

I need to proof for insurance reason a past cell phone device (model) was associated with my account and phone number. How would I find that?  I have a new phone that took over the phone number and can see that in my device list but have no way of seeing the past device.  

The promise from the agent was the old devices would pay all but 100 or so of the new devices on each phone but this has not been the case. I have this conversation recorded and am getting very irritated with att. I've called about this more than once and want it fixed

Long story short, I wanted to get 2 iphone 14pro max as xmas gifts for my husband and daughter. I went into a store and the wait times were ridiculously long. I decided to go home and order them online.  During that time the reason why I was switching from Verizon to AT&T was because AT&am

I am a first responder and I'm trying to sign up for AT&t because my boss gave me a paper saying that we are eligible for first net. Gave me the paper with the QR code and everything. But I have been into the store three times now and have been directed to answer security questions both on th

I'm an AT&T wireless customer. I upgraded an existing line by financing a new iPhone.I upgraded on the phone with a customer service agent. The agent told me that when the phone arrived I would just have to call and switch the phone number to the one I wanted to upgrade.It turns out they are chargin

I have a business phone with ATT and would like to get a transfer pin to move my number to another carrier. All the on line and Att app instructions are not helping since there is no "transfer phone number" under the people & permissions in myatt app or myatt.com! and the phone is useless since

So I am done with at&t for good I wanted to switch to a lower plan my prepaid account is already paid till the 29th so I got on my account and switched to a other plan Which was cheaper little did I know you better read all the small fine print with this company because I switched it thinking it

I called to cancel a phone line, they convinced me to switch the number to a tablet, by only charging a total of $50 for the tablet, but the bill is showing the full $250 financing cost of the tablet, and won't honor the price they gave me. I have all phone calls recorded, so wondering if it is acti

I've been paying for 5 lines of Protective Advantage Insurance but I only have 4 lines. I understand they can be used on other devices not under AT&T but was not told I was paying for 5 lines. I've been charged since as far as I can see January 2022. Representative at Loyalty said I was only bei