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Legal requirement for call records

I am engaged in a (Edited per community guidelines) and need to retrieve detailed phone records (wireless calls to/from) pertaining to my mobile phone. The period would be for 5-1-22 to 12/31/23. Is this data available?

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50

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I canceled my account with ATT & they still billed for a smart watch

I cancelled my account with ATT and moved everything over to Spectrum because my bills just continued to grow. Later I opened an odd email from ATT that said I owed money and they were cancelling my account. I already paid off all equipment, got the transfer codes and cancelled the account. 

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56

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AT&T Asurion is a SCAM

I used Asurion insurance to get a new phone back in June. They shipped me the new phone and gave me a box and return label to ship back my broken phone. I dropped off my broken phone package at USPS and they gave me a receipt. 4 months later in October, I get a $350 bill from AT&T because they s

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829

7

Accepted Solution

New fee for prepaid service

I accessed my account and saw a new message: Details Beginning on 2/14/24, if you make a payment by calling customer service or by using our automated phone system, you will be charged a $5 convenience fee. You can avoid the $5 fee by making your payment at att.com/myPrepaid or enrolling in AutoPay

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59

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Trying to unlock phone “We’re sorry” error

I’ve been trying to unlock my iPhone for 5 days straight. I meet all eligibility. Website continuously says “We’re sorry, we ran into a technical error. Please try again in a few minutes.”  It does this all day every day. I’m abroad and need it unlocked for country eSIM. How do I get help?&nbs

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29

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Just found out about Military Discount

I just found out that AT&T offers a military discount and signed up for the program. It appears it will drop my bill by 20.00 or so each month which is fantastic. My question is: Is there any way to get credited for the past 12 months that I was not aware of the discount program? When I first pu

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71

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AT&T Wireless

I am so very disappointed with AT&T. Had I known how they scam you into a 36 month contract saying your payment will be much lower than your current plan. Lies!! Made me wait almost 2 hours on the phone getting transferred only to get zero solutions to the issue. Do not fall for their promises.

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39

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ATT new $5 convenience fee on phone payments.

When using ATT wireless refill card to make a payment over the phone starting February 14, 2024, will we be able to pay the new $5 convenience fee by using that same refill card, and/or by deducting the new $5 fee from our existing account balance? Thank you. 

Questions

129

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Last Name Change

My last name is correct on my account profile and phone/billing set-up, which is my maiden name. However, when I received a shipment from AT&T it was addressed incorrectly with the name I had while married. How can I get this corrected so everything matches to maiden name?

Questions

436

3

Account Locked Overseas

Hi! I suspended my number, (Edited to remove personal information), before I left the US as I was told I could not receive any calls or messages while I was in China. But later, somebody at Xfinity told me that I could receive calls and messages overseas if I switched to Xfinity. I agreed. But they

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32

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AT&T Bait and Switch Tatics

Hi, I was wondering if anyone else having issues getting credits from at&t. I bought some iphones from them in December of 2022 on promotion. I am supposed to receive and aprox credit of $35 /per phone/per month. Every month I am billed incorrectly and do not receive the credits, therefor I

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43

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Suspected phone scam

“Hi there I'm calling you from AT&T DIRECTV to let you know that your existing account just qualified for a 50% off in order to build the discount _⁠_⁠_ call us back at 3345203 four from 8 AM till 5 PM versus extend the Tori think you and have a great day…” This is the message that was recorded

Questions

10.4K

16

Unlocking SIM after closing account

Three days ago, I cancelled my service with AT&T to join my husband’s provider. Even though I paid off my iPhone six months ago, apparently I still needed to request my device to be unlocked before transferring, but I was unaware. I attempted to request a device unlock after my account was close

Questions

1.9K

16

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Why is my husband getting these text

On our att bill there’s these text to and from 1410100003)he says the bill statement is wrong,lies could that be true??

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66

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Can I take over the account if Family are cancelling Family Plan? Do all phones need to be paid off or just those leaving AT&T?

Hi, I was notified by the account owner for our family plan today that they plan to leave AT&T and I'll need to look into my own phone service. I owe about $1000 on my phone, and would prefer not to pay that all up front to switch providers, and am wondering if the account owner switches the a

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35

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Discount half applied

So I’ve been with the company for a year and it was brought to my attention that my discount was not fully applied to my account it shows on my watch line but my phone lines still show full price. Where do I go to get this corrected as well as get credits added for the overpayment

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38

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ATT said “they didn’t get it” a returned phone

Has anyone else had the issue of sending a phone back to ATT and they “never got it”? They sent me a return label for my trade in and a phone I was exchanging, and ATT never received it. I got an email from them 4 months later saying I would be charged $1200 for the exchanges phone because they didn

Questions

1.9K

36

Problem with trade in kit

AT&T Quick enough to sell the product. Once we activated the phone, not easy to deal with ATT for return trade in and getting the proper trade in allowance credit in the monthly billing. Called few times and no one is helping. All I am getting an answer is wait for another week for update.

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27

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Closed

Think loyalty doesn’t exist

I was sent to a site by link from other att chat to talk to loyalty dept and link used took me to nothing and you apparently don’t even have a loyalty dept. already knew no customer service. AT&T wants me to pay over trade in value of my phone to get new phone. Thieves

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55

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Authorized User and Porting Remaining 2 Lines

I've reached a point of irritation and frustration I've never experience as a new customer anywhere. I recently left Verizon due to their poor billing practices and returned to AT&T. Everything seemed smooth at first. I went into the store, brought my Verizon phones, ported three of my five numb

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24

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