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Intl long term plan

I need an international plan for 6 months for my son studying abroad. All I can see is $10 day pass or $35 7 day prepaid passes. Is there a different plan im not seeing? Need for Greece and Ireland.

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21

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Process to switch phone

I currently have an iPhone 15 with a monthly AT&T plan. My company has just told me they want to add me to their AT&T account and purchase me a new phone. My husband has an older I phone and I want to switch him to my IPhone 15. What is the best way to do this? I asked this question earlier

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13

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What is this on my bill?

FN Mbl Resp 5GB Smartphone 4G LTE VVM Overage: 48,946,246KB at $10.00 per KB Seen this on my bill, and it's over 500 bucks, how on earth would this happen

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29

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Messenger

Can the account holder read old and new messages from messenger?

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19

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New customer

My husband simply addme and our3 kids to his  plan and was put on a fraudulent alert we can't get any answers wehave been lied to hung up on and treated like a criminal and we want to cancel the service and would like answers 

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19

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discrepancy between when data updates are posted to my account and what web site says

At https://www.att.com/acctmgmt/usagedetails/data I find my data usage. The date/time stamps for when data is aggregated and posted to my account for my online viewing are almost exactly 6 hours apart. At the bottom of that same web page is the following footnote: "AT&T updates your recent data

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31

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Traveling to California

Hello, I am travelling to California from Norway in the beginning of september, what is the best option for a unlimited data-plan for my mobile hotspot-device? Best, Kurt Naeslund

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58

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Official Solution

Remove a line

I want to remove a line

Questions

147

2

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Official Solution

Phone bill past due

I need my phone on for my kiddos therapy appointments and to communicate with teachers and other important housing programs . We will loose almost everything if we don’t get it paid and i can’t communicate with them. Please anything helps. My email is [email scrubbed] i can pay you back or whatever.

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34

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Access Denied when trying to access most ATT websites

I've been trying to access several pages within att.com. For example, when I try to click on Shop Now on the homepage, I receive Access Denied You don't have permission to access "http://www.att.com/buy/phones/apple-iphone-12-pro-max-128gb-pacific-blue.html" on this server. Reference #18.ab881ab8

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1K

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Sams Club LIES

I purchased a phone back in December and was told I would receive a trade in credit of 1000. Which turned out to be false. I am very angry once I contacted AT&T I was told they knew nothing of that promotion

Questions

713

26

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TRADE IN ALLOWANCE

I traded in my Galaxy Note for my S23 Ultra. I was supposed to get a $800 allowance. How long does it take for this to appear on my account?

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44

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AT&T Refusing to Honor Trade-in Credit (after an agent assured me that I qualified)

I was convinced by a sales agent to participate in the Samsung promotion (back in July) where I traded in my S6edge for an S21+ as part of a new wireless plan (switching from T-Mobile). I was assured that my trade-in would meet the requirements and used the online tool to confirm. This is the only r

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115

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Credit From ATT Still Not Applied

Me and my fiancé did a trade in back in February 2023 for both of our phones. We were told we would get $1000 credit for each phone and our bill would only increase about $5 per line. Since then we have not received the credit. We’ve contacted ATT multiples time and was told the phones were lost. We

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18

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Has anyone else signed up via the website and had all of their lines added in separate groups?

I signed up for an Unlimited Extra plan via the website. I added three lines. They are all under my name and all of the lines/devices show up on my account. Somehow the website added them in three separate groups and I received no multiline discount. There is not mention of separate groups on the we

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13

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Transfer billing responsibility

I keep trying to transfer billing responsibility to myself but the site keeps saying I can’t because of my credit, I have a 700 credit score so what is the issue?

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20

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Billing issues

I've been having issues with my bill for six months now. Everytime I get my ATT bill it is wrong and I end up calling Customer Service to get my bill fixed. Back in September I was awarded a refund for continued mistakes in my bill. I thought this problem was over just to see happening again in Octo

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21

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Bait and Switch AT&T Trade In

I did the trade in promo for a iPhone 14 Pro Max with my existing iPhone 12 traded in through Costco. At the time, they said it was a $1000 trade in credit. They gave me $700 instead and told me that was the value when they evaluated it (after the iPhone 15 came out). This is an unacceptable bait an

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31

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Why this extra charge for a restoral fee?

Mobile account in the U.S.  I have a $35.00 charge for a restoral fee from January 4 on this month’s bill. What is this? And why am I being charged this?  Plus fees and taxes went up (AGAIN!). My bill increases every month or two by an average of $70. What is going on?? No excuses AT&T!

Questions

4.8K

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Compliant against ATT rep in Target

Does anyone know how I can file a complaint against a rep? I worked with a rep onsite in Target in late November (this was not the Target Tech but an actual ATT Rep) to purchase a new phone and upgrade another.  I have a copy of my order summary that I agreed to that day obviously on paper and

Questions

3.2K

13

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