When I hit submit it states uh oh.. and then also references BUSINESS_SMB_SOC_CODE_MISSING this is very frustrating as every time I call it takes forever to get through. This has been happening for a long time, and is very aggravating as it should take less than a minute to upgrade my phone online

I am wondering if you still give visa gift cards when bringing own phone?

How do I fix this error? BUSINESS_SMB_SOC_CODE_MISSING

I had a fraud investigation done on 6/29/22 by the AT&T Global Fraud Management Department, Account #(EDITED). I have received 2 e-mails confirming fraud had occurred, and that my Acct# would be revised to refund the fraudulent charges totaling $1,987.32. It has been over 6 months now, and I co

I could have sworn when I traded my old Samsung in for a new one last year it was while they were running a promotion where you could turn in any Samsung and receive a free upgraded one. Come to find out I've been paying installment fees this whole time, and the trade in value on the confirmation e-

My wife traded in a galaxy z fold 3 at the store and it was perfect condition. The store didn't have the phone she wanted in stock and shipped it to our home the next day. We followed instructions for shipping and returned relabeled box to USPS to ship back to att. A couple weeks later I opted to ea

I was scammed by an AT&T in home expert on mobility service. In March of 2022, I was waiting for my AT&T internet install appointment when Jeffrie P. (EDITED) knocked on my door. I thought he was there to install my internet, but he was there to sell me on switching my family's phone plan

At&t is bullcrap. I've been having trouble with my barely year old phone Samsung Galaxy S22 Ultra. My phone decides its not going to have any cell service so I call into customer service. I get transfered 3 times all for someone to tell me that they'll call me back in 24-48hrs....on a phone that

I cannot get into my att account because I never received an email with my FAN PIN as I was apparently supposed to. Where can I access this? Do i have to go to the store?

It was in May, 2023. Place, Costco San Marcos, CA.  The issue was a promotional situation where AT&T stated that if you bring you old Cell Phone that was in good working order, you could trade it in for a new Samsung A23.   I went there and talked to the AT&T rep. who was do

We are being charged for a returned cellphone which was ordered under the upgrade on an existing line. Phone was returned with AT&T label in March, but because we didn't write down the tracking number, we are being charged $800.  Spoken with more than 5 different people who tell me it will

On Sept 5th I was contacted by AT@T about a $128.50 bill. I forgot I had changed my debit card because of fraud and of course paid with my new debit card. And signed up for auto pay with new card. The employee told me I only had to pay $125 which I found odd but sure. He then subsequently put the ca

Can the Authorized Retail User add and remove lines in an AT&T Store?

I'm adding a line for my youngest child. I have a 3-4 month old iphone 14.  The best deal for a new line is the iPhone 14 PRO, so I'd like to add the line but put the PRO on my line, then put my standard 14 on their line.  I assume this is doable, but thought I'd reach out here before pro

I upgraded my boyfriends cell phone in August 2023. We have split since then. He has refused to take over the line or give back phone. What is my total obligation if I cancel the line. Is there a balance I have to pay on the line for the next 35 months or can I just pay off phone and be done. What a

I returned the brand new iPhone 13 my tracking number 9202390100796403761401 USPS on November 17th 2022 I thought everything was ok until the last Tuesday I was checking my app I saw this IPhone in my account yet and I was paying all this time. So I called AT&T and I talked with Sochi (agent) and sh

If I made a payment arrangement, will my phones get cut off?

My Phone is in this unknown’s person name I called and they couldn’t help. They sent me a fraud link that doesn’t help my situation. I’ve been paying this phone for over a year and need proof of it because I have cancer and need help paying my bill. Who do I call,text, email etc for this.

AT&T canceled my payment arrangement that was made by one of their representatives. They decided to cancel the payment arrangement due to their representative opened another account for three other lines to get a discount and just left the other account open without telling me the issue their ac

My monthly bill includes a $25 charge for Home Tech Protection. What exactly is that for?