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Is it true that the Loyalty department can make an extension of the 30 day return to send back my phone?

I received my warranty replacement 2 months ago and forgot to send my original phone back to ATT. I’ve checked my bill and there is a non return charge of almost $1000. I don’t know if they are lying to me or if that is true.

Questions

 • Wireless Billing

22

3

0

Overpayment after upgrade

I have a business account. 6 devices 1 watch and 2 chrome books. I recently upgraded 3 out of the six. I paid off all installments except for 1. I am now being charge for 4 upgrades and 3 no return fees I received 3 upgrade phones and 1 return label as expected. The customer service is horrible over

Questions

 • Wireless Account

36

5

0

iphone 13 deal

I purchased an iphone 13 for $5 a month for 36 months. I also chose to trade in my iphone xr for a AT&T promotional card. The iphone 13 for $5 was without a trade in needed. Just want to make sure I will get both. I called today & AT&T said my account showed the credit on my next bill fo

Questions

 • Wireless Account

51

2

0

Closed

AT&T lied about promotion, won't fix it

I know posting this here is pointless, but I'm going to do it anyway. Maybe someone will read it and be better informed. First of all, I have been an AT&T wireless customer for 17 years, never had an issue before. However, I ended up on the phone with the promotions department over Black

Questions

 • Wireless Billing

967

24

AT&T issue a "payment reversal" that you never received? I'm not the only one...

I overpay my combined AT&T (TV, internet, wireless) bill, rounding up to the next whole dollar.  Last month, I overpaid $.34.  Instead of receiving a credit on my account for the over-payment amount as usual, my bill showed that a “payment reversal” was allegedly issued to my bank account. Why?  To

Questions

 • Wireless Account

2.6K

9

Att has lied to me about a plan they had me sign up for.

In May I called ATT to ask about any plans or specials that they may have – was hoping to lower my bill. The representative told me about a promotion they had – sign up for a 5th business line (I have 4 business lines) and get the phone free with no contract, no monthly payment plan and my monthly b

Questions

 • Wireless Billing

13

1

0

They Promised A $250 Gift Card For Each Line & It Was A Lie

My boyfriend and I both switched to AT&T and combined our wireless plan. We were promised to each receive a $250 Visa Gift Card to "spend on whatever you want".  We never received, and when I called, they said it would be applied as a monthly discount over the 36 month phone payment plan.&

Questions

 • Wireless Account

682

13

0

XS Max (256gb) Trade in device "in transit" for over a month?

I sent my trade in back on 10/27 via USPS per the instructions and prepaid label (received 14 Pro Max 10/21), USPS tracking info states the device arrived on 10/29 at the "Greenwood IN facility," yet until now the ATT trade-in status is still stuck on "in transit." Can someone provide assistance???

Questions

 • Wireless Account

19

2

0

Accepted Solution

Emergency Calls Only since returning from vacation

Hi, I recently came back from a 2 week vacation in Japan, while I was there I swapped out my AT&T SIM for a prepaid SIM. I swapped back to my AT&T SIM card upon return to the US and have been unable to connect to service since, emergency calls only. I have had no issues previously with ser

Questions

 • Wireless Account

28

2

0

5G Data Very Slow

Hi, I have spent hours on multiple calls to AT&T trying to figure out why my data is painfully slow. I have so far done this items... Basic troubleshooting Reset Network Connections Factory reset phone New sim card I still have slow data!!!!!!! I have this phone SAMSUNG GALAXY S

Questions

 • Wireless Billing

6.8K

41

Att fails to recognize valid ID and password

Unable to sign in to att, with valid ID and password. ATT / DIRECTV is the worse company I deal with.

Questions

 • Online Account Access

29

1

0

Question about bill credits.

Hey, I traded in a phone for the iPhone 13 release and paid off the phone early like a month ago so I’m still receiving the credits but I wanted to know if I traded in a phone for the iPhone 14 release would I still be getting the remaining credits from the first phone as well?

Questions

 • Wireless Billing

27

2

0

I am on ATT Unlimited Elite and my service speeds have plummeted. I'm barely getting 1mbps down when I used to get 100+. What is going on?

This is effecting my ability to work remotely. I can't figure out what is going on. Unlimited Elite is supposed to not throttle. No matter where I am in the city, 1 bar or full bars, it's the same ordeal.

Questions

 • Wireless Account

16

3

0

Closed

AT&T SUCKS

I chatted with 3 reps about the PDF not working.  " oh we'll send it to your email " We'll guess what, I was told the reps can't do that. So they LIED to me 3 TIMES. So I switched to receive a PAPER BILL rather than put up with the LYING. TELL THE TRUTH, I CAN RESPECT THAT. But when you LIE , that (

Questions

 • Wireless Billing

67

1

Cannot get any help on linking accounts

We have numerous accounts. I have one registered online. Because we had so many retire and change of jobs, it is unclear who's name is the primary. One of the accounts was switched to paperless, somehow. Now we are past due from not getting paper bills. Then, trying to get someone to link all our ac

Questions

 • Wireless Billing

9

1

0

Ported one line out of At&t but now i would like to bring it back

I had 3 lines with At&t. After paying a phone off i tried "saving" money by porting the line out to another provider. It was 25 days ago. I am not happy with the service and would like to bring the line back to AT&T with my others. I have chatted with customer service, who told me they could

Questions

 • Wireless Account

26

2

0

Poor Customer Service. AT&T has been double charging us for services.

We are a small business and have been with AT&T for the last 15 years. Every year I need to make a call to renew our loyalty benefits (which is incredibly difficult to do). We have a business account with AT&T that has both wireless, and wired services. Upon renewing my loyalty discounts thi

Questions

 • Wireless Billing

20

2

0

Autopay Discount - Monthly??

I received (1) autopay discount, but didn't see the discount on the next bill. I didn't change anything... was it a one time discount, or should it be -$10 every month?? Thanks.

Questions

 • Wireless Account

12

1

0

No indication of costs from promotion personnel working for AT&T

When receiving a free phones promo at Sam's Club, we were not informed of all the details of the process. They were said they weren't AT&T employees. No cost information was given. Why? We now have a bill $70 higher. We wouldn't have enrolled had all the information required for a decision been

Questions

 • Wireless Billing

15

3

0

Excellent Customer Service won me

A CSA named Melody (wish I knew a last name ) went above and beyond to help me out and that's the first in years of interactions I've had with multiple carriers. She sold me on att. Thank you

Questions

 • Wireless Account

12

1

0

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