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Hacked

I have received several alerts from credit agencies informing me my s.s.# has been found on dark web through an at&t account. At&t hasn't contacted me to let me know my information was compromised and wonder why they haven't. Any feedback would be helpful. Thanks

Questions

975

7

0

Christmas Gift

Hello I received a cell phone for a Christmas gift and my girlfriend unexpectedly past away in January. I can’t make any phone calls and when I go to AT&T it showing service suspended. 

Questions

56

3

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incorrect information given

I went into our local AT&T store for an issue I had with my volume. I told the store rep I needed a less expensive plan than what I currently have.  On my current plan, I have listed myself along with my two sons'. I recently retired and cannot afford the monthly charges any longer. My boy

Questions

83

4

0

Two Customer Service Agents Lied to Me

Two customer service agents lied to me about the international day pass working in a country my husband was visiting. They said he was covered. He wasn't. We now have an insane bill and although a third agent confirmed I was "misinformed" by two previous agents, they're refusing to reduce the bill.

Questions

52

7

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Closed

review

Hello, I just wanted to make a review so that people actually know how At&t is before switching to them. We had the absolute worst experience with them. First we try to have Wifi installed but the service tech never showed up on the scheduled day to install it, but for some reason they were able

Questions

75

1

Can I move an AT&T Next plan from one line to another?

We have 3 phone lines with AT&T. When I upgraded to my new phone it was attached to my wife’s phone line. If I cancel my wife’s phone line can the Next monthly bill for my phone be moved to my phone number so I can keep paying it or will I be required to pay the total amount on my next billing

Questions

6.3K

4

0

trade-in credit

In September we traded 4 phones in for new ones. None of them received the correct credit for the promotion that was available.  I've spent over 24 hours on 10+ different calls trying to fix the problem.  3 out of 4 are now correct.  The issue is the phone that is being credited hasn

Questions

85

3

0

Accepted Solution

AT&T Asurion is a SCAM

I used Asurion insurance to get a new phone back in June. They shipped me the new phone and gave me a box and return label to ship back my broken phone. I dropped off my broken phone package at USPS and they gave me a receipt. 4 months later in October, I get a $350 bill from AT&T because they s

Questions

1.7K

22

Changes to AT&T unlimited plans & canceling service

I recently saw this article that talks about the price increase to the unlimited wireless plans. https://www.att.com/support/article/wireless/000098770 The article mentions that I can cancel my service because of the price changes and if I have an installment plan on my phone I can simply turn in

Questions

425

5

0

New line

I have three phones and three lines. Two of the phones are in an installment plan and one phone is paid off. I’m trying to add a fourth line and a fourth phone with an installment plan but the system won’t approve me. It’s saying I have to pay for my phone in full.Why?

Questions

32

5

0

Closed

Changed my 3 Verizon phones at a Costco store - was promised one price but am being billed at a much higher rate - it's been a big hassle!

I have been fighting AT&T for months - and the more I look at the AT&T forum, the more I read about other people who have been scammed and gone through almost the identical things I have been through. And then I get posts (Edited per community guidelines) that try to defend AT&T by sayi

Questions

31

2

0

Passcode for business wireless account

Do business wireless accounts have a passcode? And if so, how do you find it?I recently took over as the primary contact for our business account, but I haven't figured out how to navigate the Premier portal all that well yet.

Questions

20

1

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Damaged phone charge

When looking through the forum this seems like a reoccurring problem. It’s giving scam to be honest.     I upgraded my phone and was told that if I send in my old phone I would get a rebate/discount whatever. I’m pretty sure it was $1,000.00 off. So I would only owe something like $500 o

Questions

18

1

0

Business Unlimited Performance Billing Amount Increased in April Bill

Hi everyone, We have most of our lines with the old unlimited plans - Business Unlimited Performance, but somehow the plan per line price increased by $5 a line without any notice since last month... Not sure what was going on... If this is an overall upgrade from the old plan to the new plan, we sh

Questions

53

3

0

Sales Tax Not Refunded After 2 Months

I attempted to switch back over to ATT after switching to another company a few years ago. I got a promo and purchased 3 iPhone 15s, however, cancelled the lines and service due to inaccurate info given to me by the sales rep. I paid the taxes on the phone ($291.21), and was told to return the phone

Questions

24

1

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Wrongful Charged without Resolution

multiple wrongful charges and lack of resolution after 5 months and multiple attempts. Been trying to get this issue resolved since at least December 2023. A user on my account walked into an AT&T store to get an upgraded phone. He walked away with an upgraded phone, as well as a new phone line

Questions

47

3

0

Poor Customer Service

I need to make a complaint about Jeriel M, and his two supervisors Jameson J. and José A. It is Jeriel's lack of professionalism, his lies and him not knowing what to do. Neither he nor his supervisors will answer my or my wife's calls or text messages. I need to resolve this issue ASAP.

Questions

41

3

0

Accepted Solution

Official Solution

Cannot unlock device due to website technical issues

@ATTMobilityCare , Hi, i paid off a phone and it now is ready for unlocking. But when I tried to unlock, after I provide the imei number I get an error saying: website is experiencing technical difficulties. This has been a persistent issue for over one day. Please advise.

Questions

2.6K

10

0

Firstnet email address change - how?

My email was leaked during this data breach. I got some breakin attempts on my email account. I need to change it due to deleting my email account but I cannot do so in my online account. I called firstnet customer service and was told that they cannot change it or give me access in my account to c

Questions

32

2

0

AT&T has the worst customer service I've ever experienced.

I opened 3 lines with AT&T in February (I pre-ordered the Galaxy S24 in January for the Galaxy any year/condition trade-in promo). Ever since then I've had nothing but trouble. Two of the trade-ins were processed successfully, but one of the trade-in failed to process because I clicked on "print sh

Questions

31

1

0

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