They don't care about their customers. ATT is a typical soul less corporation. If there was any justice in the world, ATT would burn in (Edited per community guidelines). I'm a victim of fraudulent equipment purchases to my wireless account. I noticed, and tried to tell ATT as soon as I found out

I moved back to the uk after 3 months in the US, and thought i cancelled it, but its still been billing for 3 months. I no longer have the number anymore,but to log into my account it wants to send the number a code. How do i cancel?

I dropped the phone off at my local USPS Post Office with the Parcel Select Return Service label provided to me by AT&T on 10/09/19. Today is 1/8/2020 and Newgistics has no additional tracking information regarding this return. I live in New Jersey and I've not received any type of update or confi

Hi guys, I recently activated my Netgear data modem on the plan "Mobile Hotspot and Laptop Connect 15GB". My question is: ATT website has conflicting statements about plan charges. It says "High-speed data with overage Enjoy high-speed data up to your plan limit. After you use your monthly plan

Really not pleased with at&t. They absolutely bait & switched on me. I cracked the screen on my phone and needed a new one.  I was going to stay with my provider but AT&T had a promotion that that offered a $800 trade in credit even if the phone was broken. I did the whole thing on

I switched to AT&T after being promised trade-in credit for 2 devices. Both devices meet all the terms & conditions for the credits: devices are paid off, eligible device types, both devices function perfectly, etc. When I look on the "check the status of your trade-in" link at AT&T, the

I have 2 phone upgrade issues. The first was a free upgrade to an iphone 14 which we did at the store. We were told it was just a free upgrade. They moved the data to the new phone and sent us home with both phones. Later when I called in about the charge, I was told we needed to send in the old ph

So far I haven't been getting any help. I'm on my 6th agent now. Between calling and chatting I'm getting different answers everywhere. Well to start I switched to Verizon on 04/04/22 because I moved, and ATT was bad in my area. Well Verizon is better in my area, but horrible everywhere else besides

My husband has an account with 5 lines I went into the store and took my line over onto a new account paid off the phone on the line on my husbands account and then purchase a brand new phone for my new account. I found an old phone so I went to take the new phone back and was told by Paul at the Co

MY IPHONE HAS BEEN TRANSFERRING FOR 3 HOURS. IS THIS NORMAL?  DO I STOP THE TRANSFER?  THE WEBSITE SAYS MY NEW IPHONE IS ACTIVATED. HAVE NOT DONE ANYTHING WITH THE ESIM.

I am trying to transfer beneficial ownership of my son's mobile number and billing responsibilities to my son, but the account does not show up as eligible for transfer when I go to www.att.com/tobr, despite all payments being current. The account is a legacy Bellsouth account and I have not switche

Dear AT&T Customer Support, I am writing to request your assistance with unlocking my phone. I recently submitted a request to unlock my phone, but received an error message indicating that the request was lost. As a legitimate customer who purchased the phone through official channels, I am ho

Dear AT&T Community, I hope this message finds you well. I am reaching out to report an issue we have encountered with AT&T representatives, which resulted in an increase in our bill instead of the promised reduction. I would greatly appreciate your assistance in resolving this matter. H

My bill has always auto deducted from my checking account on the due date which has always been the 5th of the month. Today the 20th I got a notification that my bill was ready and when I looked at my bill, it now says it will auto pay on the 24th. I was not notified of a change in due date, so this

Why doesn’t someone just do a (Edited per community guidelines) (Edited per community guidelines) on the millions of dollars AT&T is holding in unclaimed reward debit cards? I am in the same boat expired rewards card I never used. It should never expire if it is your money and if it does they sh

I have been working with a person for two hours on a chat. He had me click a link and now I have lost him, how do I get to chat with someone again?

Im being wrongly billed for period before i received the devices I signed up on or about May 6th 2023, devices arrived days later. I have activated my devices on May 22nd 2023 but the devices came with pre-activated Temporary numbers and Im being charged for a period 2 weeks longer than when i sta

I entered my iPad's cell number to retrieve the password, yet I get no such text to my iPad. Not sure if it's ATT or if for some reason my iPad isn't getting the text—I do have all cellular activity going in the settings. Any help is appreciated as I need to retrieve my payment receipt at the least,

Horrible customer service from at&t. I've been a customer for over a decade with multiple lines. Only to be treated like they could care less. I tried to order an upgrade and a new line and felt like I was being treated like a criminal. I voiced my concerns to their supervisor "Fernando" and all

mi esposa y yo y mi hermana nos mudamos de Tmobile 8 líneas y habíamos recibido y ofrecido y la persona nos dijo que por 4 líneas íbamos a pagar $ 145 por mes estábamos pagando $ 200 en t-mobile por 4 líneas donde feliz y luego dice que al mudarse a At&t, nuestros teléfonos serán gratuitos, solo