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Phone/account hacked

Recently my AT&T account was hacked and was used to purchase 2 new iphones, assign my number to one of those phones, and add 2 new unauthorized users and an additional unauthorized phone number to the account. I believe I have resolved all of this with AT&T, but am interested in the mechanic

Questions

 • Wireless Account

24

1

0

ATT Home Rep Didn’t Turn In Phones

   We started a new contract in 1/22 with ATT for 5 lines. We turned in our phones to the customer service rep and were told we would receive $800 for each phone and would receive a gift card for starting a new plan with ATT.      We still have not received credit for o

Questions

 • Wireless Billing

31

5

0

Closed

Avoid FirstNet at all costs

Anyone else have issues with FirstNet? My girlfriend and I switched to FirstNet this past summer and it’s nothing but issues every month. We both traded in our phones and got a $700 trade in credit. Well I got mine, hers on the other hand is a total disaster. They had to manually credit her account

Questions

 • Wireless Billing

1.9K

8

0

Applying bill credits to correct bill

Recently made a payment on the 16th of November and called to to change the DATE of my payment arrangement and some kind of way the Representative fund the payment of $252.00 which is the payment I processed with my credit Card to reinstate my services. I was able call back in and they canceled the

Questions

 • Wireless Billing

31

4

0

Trade-In Value

Hello, I have paid off my balance for my iPhone 13 devices that was originally purchased through a trade-in program. I used to get Trade-in value every month on a bill.. how will I get Trade-In value in the case where I paid off the balance? Please let me know. Thanks!

Questions

 • Wireless Billing

21

1

0

Wrong Social Security Number on File

I have had an account with AT&T for the past four years, and I have the wireless insurance for my cell phone. Recently, my phone broke and I went to file an insurance claim and they requested a passcode. I had never made up a passcode for this account, so I called AT&T to create one. The automated s

Questions

 • Wireless Account

6.2K

19

Is "Your AT&T account still has a balance due" a scam?

Just got email from "AT&T Account Management" <[email scrubbed]> that implies that I still own some money (even I the account set up to do it automatically). The email has link to pay online or make call to 800-288-2020. Is it a scam? I would discard this e-mail as a fraud but it has some

Questions

 • Wireless Account

143

11

0

ATT CUSTOMER SERVICE IS HORRIBLE

After 6.5 hours on the phone to correct a port over mistake THEY made, no resolution!! My fiancée has a phone w no service for 2 days because of ATT error. The amount of disrespect I experienced is gross. I have names and time stamps. I will be filing BBB and FCC complaints. Customer for years over

Questions

 • Wireless Account

42

4

0

Accepted Solution

Official Solution

When will I receive my trade in credits?

I traded in my iPhone for 800$ value for an iPhone 14 pro my first bill is charging me full price for the installment plan on the 14! so when I receive the credits will I now be charged 3$ a month for the installment since I paid full price for the plan ? I don’t wanna be scammed and have my m

Questions

 • Wireless Billing

119

9

0

Lost warranty return phones

This is a very very long story. I traded in an old galaxy for the S22 in April 2022. I didn't activate the phone until may and in June I started having a lot of problems with it. I call ATT and they did a warranty exchange for me. I received the new phone in a box with a paper inside that had the t

Questions

 • Wireless Billing

30

2

0

Sign in issues

My online account, won't let me sign in!!

Questions

 • Wireless Account

17

1

0

Frauf

I became aware of the additional line on or around May2022. After calling several weeks thereafter, I was informed by a customer service representative that I would be reimbursed since I did not authorize the additional line or charges in the first place. She also stated that she would cancel the li

Questions

 • Wireless Billing

34

9

0

I'm unable to view my wireless bill

Every time I log in online or the app I'm always sent to Directv. Unfortunately my bills are linked.

Questions

 • Wireless Account

14

1

0

Accepted Solution

Official Solution

Reactivate my Apple Watches and installment plan

In September, I removed the service on my Apple Watch‘s, out it was not explaining to me that the installment would become due if I did that. So, a few days later, when I checked my bill, I saying that the installment plan it came to. So I called customer service and told them to reinstate the watch

Questions

 • Wireless Billing

68

11

0

I got robbed by AT&T - The Store stole my phone

I am looking for someone who can help me to better address this matter. Should I file a police report? Or involve an attorney? This whole drama has been going on since October 2021. I have spent many hours in the store, even more hours on the phone with AT&T support and customer service to

Questions

 • Wireless Billing

108

7

0

How do I handle ATT not canceling my second line as requested, and keep charging me.

Around Sept I called att to upgrade my plan, at that time customer rep informed me that I can have a second line and double the data, I was not very clear about how the new line will cost me money. Rep also said he will waive my $30 charge. I call customer service when I saw my bill have charged

Questions

 • Wireless Billing

18

1

0

About my payment

It's about my payment I was wondering if I can pay this on the first but can I still have my devices send to me on November 24 I promise to pay my bill on the 1 st of December that's when I get my check

Questions

 • Wireless Billing

16

2

0

Illegal transfer of my account/Privacy issue

I would like to know why after reporting through obstruction of phone service and the illegal account access, att/fcc has done nothing to stop it from occurring.

Questions

 • Wireless Account

38

10

0

Accepted Solution

Official Solution

International plan

Stuck in Aruba and our international plan isn’t working

Questions

 • Wireless Account

44

4

0

is the BYOD $250 reward card (NOT Bill Credits) back?

The one-time $250 reward card promo appeared in my account page but when I clicked, the BYOD checkout page still showed the $10*25 month promo. The former is significantly better since it will issue a one-time $250 after 45 days instead of spanning the $250 across 25 months. Any idea what's going on

Questions

 • Wireless Billing

21

1

0

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