Two months ago I got a new phone and plan from AT&T in one of their COSTCO retailers. Of course they put me in the unlimited premium plan, but they advised me to call in two weeks to change to the starter plan. When I called I asked and asked for the cheaper plan, instead of changing me to the

Hello, I'm hoping that I can get some help here as I have gone in-store, online chatted, and called with no resolution. It seems as though my problem consistently stumps AT&T associates and it is extremely frustrating that I have to explain my issues, which were promised to be resolved by other

So I’ve been with att 20 years. I upgrade my phone regularly through the next program. I sent my iPhone pro max 13 this time in the packaging provided by att. They have a cardboard carrier that you put the phone in plus I added bubble wrap Using ATT’s shipping label. (Prior I removed it from the “

I'm still paying monthly installments for a phone, but I traded in a phone for supposedly $800 in credits. But it still only says "started". I did a chat session with somone at att and they confirmed the trade in was received and that they finished the evaluation. But I have yet to receive any credi

We have opened a new lines.we have taken 2 phones and 1 watch through trading.within 3 days our account has been cancelled.we have contacted fraud department we didn’t get a response from them. So we tried of returning phones but they are not taking and saying that we can’t accept your return and th

Hello, I had to cancel my line next day after activation. While cancelling line customer representative person told me that you will not be charged anything as cancelled the line before 3 days but i got the bill for full month. Now ATT asking me to pay for full month. I used ATT for many year this

How do I change the credit card on my account?

After reviewing my account on November 25, 2023, I realized that unbeknownst to us, we were being charged $28.49 per month for a physical mobile hotspot we no longer had possession of as of April 8, 2022. While at an AT&T store, one of the representatives convinced us to get a new plan that only

I am in france i  accidentally call the usa without activated  my phone data  

You have charged my account, even though I cancelled all services on October 15 and paid final bill including phones. Your company is the worst. No one can help. Passed my call from department to department for 2 1/2 hours and NO ONE can help!!! The WORST company and customer service…EVERYONE check

Although I followed everything AT&T said to do when returning my iPhone 13 Pro Max, I received a disgusting non-AT&T flip phone back from AT&T with a note that said this is what they had received in place of my iPhone, and because of that, I now owe the almost $600 balance on the iPhone

Were ATT records from 2009 maintained in UTC time?

Please somebody suggest something. We are extremely tired of calling customer service, seems like second job. it started in Dec 2022, we needed internet for our new house. The independent specialist(Adrain-please beware from him) he started talking about getting phone services and we will get new iP

I keep getting this error: We can’t unlock your device because it’s no longer active on an AT&T account. Resubmit your request and select No when asked, "Do you have a mobile number from AT&T?”. I fulfill all the requirements to unlock and my phone is still on an AT&T account

Who can I talk to to lodge a complaint about AT&T Wireless company? I switched to this plan through a Target promo and it has absolutely been thee worst experience from beginning to end!!! It took forever to get the phone in the 1st place which was the represntatives fault in the 1st place which

I feel like an a(Edited per community guidelines)olute fool! No one told me I was dealing with a third party scammer at Sam's Club. I trusted that I was dealing with ATT. I was told my bill would be around $180.00 per month and that my phones were free. (Edited per community guidelines)! My bill is

My att chat transcript saved in my files when I ticked the button to save during the chat but it will not open . It says it’s pdf. I have no problems with other pdf. I have an iPhone . How do I open the file?

My son just moved from my plan to T-Mobile and I just got my newest bill that shows I'm getting charged for him for the next month. ATT Chat says to go to Unlink the account but it does not show linked. Any ideas?

Last year, i traded my phone for new phone. This year, i traded one more. So the first one they just included on my bill 11 months. And then they start pay for second one. So i lost 24 months for the first one. Its over $600. I just talk with support service and they said it can't refund So if you g

I got an iPhone 14 pro with them and trade in my iPhone 11 pro. They split both into 36 installments, the problem is that the ATT sign where I live is the worst, at my place is SOS almost the entire day. To port out you need to pay off the phone, but then you lose all the trade in remaining instal