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Data Roaming Charges w/ Data Roaming Off.

I've been overseas for four months with Data Roaming turned off the whole time, and yet I continue to get billed for tiny amounts of data roaming every day. Last month it added up to $9.97 in roaming (plus taxes & fees).

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30

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Unlocking a phone gone wrong

We got a new phone and service plan with ATT in 2022. only had it for 1 month and had to cancel it.  ATT cancelled it on 12/12/22 and they would not let us return it.  They made us pay $291.65 to cancel the contract and pay off the phone.  We thought we would re-establish it at some

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21

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Trade In Credit

I upgraded a phone on one of my 5 lines. I upgraded with a trade in credit for my old iPhone. The user of that line doesn’t like the new phone so I want to transfer my eSIM from my line to the new phone and use it. She will continue using her old phone. But her line won’t be cancelled. When talking

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19

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Closed

Old bills

I called in to get bills from 2019 & 2020. They told me they couldn’t do it that the only available was what I see on the website. I’m sure there is a way as it’s done with a court order all the time

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150

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Real Rate $40 More Than Quote

I decided to upgrade devices based on the current offer. I went into a store and the manager quoted new rate. A sales associate began to process the order. I asked after the sale was completed to confirm the mgr’s price. She said the mgr would have to do so and she left. I asked to have the mgr cal

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22

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Trade in credit after transfer of billing responsibility (combine my wife's and my accounts)

My wife and I just joined ATT. However, we joined separately and have two different accounts. I was told we can combine our billing by transferring of billing responsibility after 30 days. I am wondering whether this will affect the trade in credit on our device? Say if I have a trade in credit, wi

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875

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Sales Tax Refund NOT RECEIVED

On November 25th, my mom and I bought a Samsung Galaxy S23+ at an AT&T store. We paid a sales tax of $82.50 and had it shipped to our home because the phone wasn’t in stock at the store. We called the AT&T customer service center because it was stolen while being delivered. The agent said he

Questions

98

5

Accepted Solution

How do I cancel AT&T Wireless Business account???

TWO DAYS of trying .... still unable to reach a rep to cancel my multiple line Wireless Business account. Wait times are 60-90 minutes. When a rep actually answers, I am told they either do not have the "screen" necessary to cancel or that I need to speak with another department. As I am writing, I

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19

1

Great customer service!

Yesterday I received amazing support at the Broadcasting Square store in Wyomissing PA! There was a difficult billing situation to be handled, and even though they were busy, my problem was given priority and above and beyond service! Apologies for the misspelling, but Laquisha was simply tremendous

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17

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Can I keep my phone number when leaving a prepaid plan and adding to an existing family plan

I have prepaid plan. My new husband has a family plan that he would like to add me to. Would I be able to keep the same phone number.

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21

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next up

I (unknowingly)had next up and paid for 22 months out of 36. I went to trade in and upgrade to iPhone 15 pro-max. I had to pay off my iPhone 13 Pro first ($566). I got $1000 off for my trade in. When I noticed their mistake, I went back to tell them I had paid for the next up all those months, so sh

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19

1

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How do I delete two old AT&T User ID/logins from years ago?

I have two AT&T User ID's from years ago and I am still able to login to both of them and would like to have them deleted. Is that possible and is there any way to do it or have someone help me with it?

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24

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Official Solution

Roaming in Canada

I turned on my roaming options and will i be billed with charges and international calls as well? I called att and they told me i will not be charged. Is this true?

Questions

138

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Tax exemption

I’m trying to request refunds for taxes paid at a retail store. My husband and I have both tried multiple times at art.com/taxexempt.

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2.1K

12

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Awaiting Tax refund on returned phones

First of all I was sold on a lie on upgrading my phones. I was assured there was not contract on the phones and my bill wouldn’t change and the phones were absolute free. When I saw the contact my bill would have gone up and there was a 36 month on the phone. When I returned the phones unopened as I

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48

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New Account after Transfer of Billing!

Hi! I have kind of an odd situation. I want to transfer billing responsibility for my phone line from my dad's account to a new one of my own. I believe I've successfully transferred billing responsibility as my line is no longer showing on my dad's account. I am, though, having trouble creating a n

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34

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AT&T employee committing fraud?

We made a recent purchase of two iPhones. The AT&T rep in the store provided false information about the promotion and sold us an iPad that was supposed to cost us $1/month. I don't know if the rep lied or was incompetent but the impact is the same. Additionally, they added items to our account

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41

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Official Solution

Removing an Account Affiliated with Our Account

When we recently added a new line to our plan, we were told that there was an account associated with ours of someone we don't know. I haven't been able to get to the right person or department in ATT to get this removed.  

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128

3

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Official Solution

What happens to account and phone records after the account has been closed?

I have paid in full to close my AT&T account not long ago. I need to obtain some phone records/calls/texts made in previous year. Am I able to retrieve my phone records even if I closed down my account?

Questions

6.9K

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No loyalty from AT&T? No loyalty from me any longer!!

Just want to put this out there that AT&T loyalty to its long standing customers is a complete joke!! I have been with AT&T for 25-30 yrs. Have never jumped ship to another wireless provider and have paid my bills on time. I called and got what was supposed to be their retention department,

Questions

34

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