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Charged For Warranty Replacement

I filed a warranty claim for my device. I received the replacement and shipped the defective device back. After About 2 months the defective device came back to me. I called in to inquire about the device being returned and after being passed around like a collection plate I spoke with someone who t

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31

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AT&T Asurion is a SCAM

I used Asurion insurance to get a new phone back in June. They shipped me the new phone and gave me a box and return label to ship back my broken phone. I dropped off my broken phone package at USPS and they gave me a receipt. 4 months later in October, I get a $350 bill from AT&T because they s

Questions

2.1K

30

Stolen phone

Att updates say my phone was delivered today. But it's not here. I have reported to the police and to ATT.  What can I expect to happen and in what timeframe?

Questions

108

8

How do I access a bill from 2021?

I need to access a bill from October 2021 but I've been only able to access the last 16 months online. I tried calling, waited more than an hour on the phone, and left with empty hands. How can I have access to this bill?

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27

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Yarmouth AT&T

Casey the manager at AT&T in Yarmouth is so knowledgeable and helpful. Always helps with a smile!

Questions

24

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Official Solution

Why all the fees for a "Free" Upgrade?

We upgraded our phones due to AT&T advertising - "Upgrade your phone for Free if it is paid off". Sugar Land, TX Store did this but did not tell us about all the Fees involved: Upgrade Fee, Installment amount that they said we would get back later., etc. This first Bill went up $98, instead of g

Questions

6.5K

29

Accepted Solution

Closed

Calls From Deceased Mother

I am no longer an AT&T user but still i receive calls almost daily. I received two yesterday and decided to ignore them since I am no longer on this plan and now do my business with Verizon. What I don’t find funny, smart, or entertaining is the fact that your company decided it was a good idea

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30

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“Non-Returned Device Fee” for a device(s) that were returned months ago.

My family is on the Next Up plans, so we routinely upgrade our phones and have been ATT Customers for many years. We upgraded (2) eligible lines and received our phone in Oct. 2022. After receiving the (2) new Iphone 14 pro max phones, we immediately sent back the (2) old Iphone 12 pro max via US

Questions

1K

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WORST CUSTOMER SERVICE EVER

I have never written a bad review in my life, but I have to this time. Because bad customer service is an understatement. I have been with AT&T for over 10 years, and I am now deciding to leave. I have never had such a frustrating experience before. Not that AT&T is going to care because they are a

Questions

214

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Accepted Solution

Disgusting company

I just typed a long review and this system dumped it.  1. They do not hold themselves accountable for screw ups. It cost me hundreds of dollars because when sales rep sell you things or the stores, they do it to get their kick backs. If they did something dishonest that even cause your service to no

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98

24

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AT&T Cruise Basic Package

Good Morning, I hope you'll doing well. I am going on Cruise next month and i want to stay connected through out my cruise vacation. I heard that Cruise WiFi is Slower because multiple users are connected at the same time. I am not Heavy Data User. So, I need advice whether AT&T Cruise Basic P

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17

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Confusion with signing in with 2 different account names

I have 2 account names somehow and all this merging and linking accounts is very confusing. I can sign in on AT&T but cannot view anything like payment amount, billing and such. I get a message that says - I don't have any accounts linked to my user ID. I would like to start paying with auto pay

Questions

29

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Next Up

ATT screwed up & only added Next Up to one of my two lines. (Does that even make sense?) I just received the second bill since the change & had not noticed with all the other setup charges in Oct, Nov. NOW I'm being told there's no way I can add Next Up to my second line because it's over 3

Questions

109

33

Can't login to ATT Wireless account

I cannot login to my wireless account, it just sends me to Directv when I login, which makes no sense. If I wanted to check Directv, I would login to Directv.   I don't understand what is going on with the website, does it not exist anymore?  I used to be able to login without issue.

Questions

527

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Wireless login keeps taking me to Directv

On my computer, each time I try to log into my new wireless account (at ATT.COM) it takes me to my Direct account and then auto logs me out.  Something is linking the two accounts and then causing this problem.  How do I separate them?

Questions

7.8K

14

ATT now claims they never received 3 of my returned phones after previously saying they did. Now I wont get $2400 of credits. I'm furious.

Like I described. Sent back 4 phones, have the tracking number. Called and they verified they received the 4 phones. They never started credits on 3 of my lines, and now after calling they now say they cant confirm receipt of the phones. I'm furious because they have STOLEN 3 of my phones and I'm ou

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49

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ATT said “they didn’t get it” a returned phone

Has anyone else had the issue of sending a phone back to ATT and they “never got it”? They sent me a return label for my trade in and a phone I was exchanging, and ATT never received it. I got an email from them 4 months later saying I would be charged $1200 for the exchanges phone because they didn

Questions

2.7K

43

Unable to Login to Account - Care Code: 902

I've tried logging on to my AT&T account on both my computer and my phone through the myAT&T app. Both times it says that something went wrong. I've been trying to log on to my account for the past week, and it keeps saying there is an error. This isn't the first time I've experienced is

Questions

21.5K

16

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Detailed usage on old bill reprints

I have spent hours on the phone trying to get bill reprints on an old account. I desperately need detailed usage on my closed account from 08/22 - 05/23 and no one seems to help me. I know I can get reprints for $5 a piece.

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22

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Closed

Returned phones either weren’t received or were late. Now I’m being charged.

I received upgraded iPhones on September 22nd. Using the proved materials (two separate orders with two separate RMAs and boxes) I packaged and returned the old devices by the end of September early October. I retained the USPS receipt for over two months. During this time I received a message from

Questions

192

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