Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (55.9K)

Activity

Accepted Solution

Refurbished Phone was reported as a black listed one.

I purchased a Refurbished Phone from Walmart.ca, and found out it 's a black listed one when I tried to have it unlocked through  AT&T portal. The return warranty was expired, and when I tried contact AT&T support,  I was transferred from one department to another, and the phone s

Questions

 • Wireless Account

47

6

0

Angelo Hodge

Billing issue

Questions

 • Wireless Billing

28

2

0

In Home Expert Scams

They promise rewards for moving to AT&T and then don’t follow through. Total bait and switch. Anyone know how to contact someone who manages this group?

Questions

 • Wireless Account

22

3

0

Past due amount showing up from service I had almost 10 years ago

Hi all. I recently switched to AT&T and ported my number over from Verizon. Once I got everything set up I logged into my AT&T account to see a past due amount of over $800 for service that was supposed to be canceled in February of 2013. I know I canceled the service (almost positive I went

Questions

 • Wireless Account

19

1

0

Accepted Solution

Installment Plan

Hi, I would like to pay extra on my monthly installment plan for my wireless device. Can you please tell me how to do that? Thank you.

Questions

 • Wireless Account

24

1

0

I need serious help, AT&T stores have lied to me.

I need someone with good experience at AT&T to help me purchase an Iphone 14 Pro, place that phone on my AT&T family plan, and transfer my work cell phone number to the new phone (my company with AT&T has agreed). Numerous stores have lied to me and given me the run-a-round while trying

Questions

 • Wireless Account

61

9

0

Accepted Solution

Account Change

Can 2 of the people on my account transfer to another ATnT account?

Questions

 • Wireless Account

39

2

ATT IS MESSING UP MY CREDIT

SINCE THERE IS NO CUSTOMER SUPPORT EMAIL, AND THE PHONE REPRESENTATIVES CONTINUE TO MAKE FALSE PROMISES, AND THE IN-STORE EMPLOYEES ALWAYS SAY “you have to reach out to customer care” INSTEAD OF ACTUALLY HELPING YOU WHEN YOU ARE LITERALLY STARING IN THEIR FACE BEGGING FOR HELP, I AM WRITING THIS TO

Questions

 • Wireless Billing

28

2

0

Family Plan

Hi guys!Two members of my family plan have decided to discontinue AT&T service. Will that increase my charges? If yes, by how much will my charges increase?

Questions

 • Wireless Billing

21

1

0

International call

Does the person in the US get charged for calling someone from the US is out of the country and is on the International Day Pass? Also, do they get charged for texting that person?

Questions

 • Wireless Billing

20

2

0

I received an email advising that my phone has been suspended due to an amount of $415.42 being past due. this is not my account

the phone #(Edited to remove personal information), account # (Edited to remove personal information) is not mine, I want to know how this account was set-up in my name

Questions

 • Wireless Account

21

1

0

AT&T has stolen from me!

At the beginning of this year I was approached by a AT&T salesperson while out shopping. He asked how much I was paying at verizon, I told him around about how much it was, he mentioned my phone was old. He went on to say that he could give me free brand new iphones if I switched to AT&T, it

Questions

 • Wireless Billing

22

4

0

Faulty Billing Practices

Heather Terrible Customer Service Nightmare To Whom It May Concern,   I have been going around in circles for months about my cellphone bill, ever since I paid off my phone, the monthly rate did not decrease. I was going to cancel my service back in January because be

Questions

 • Wireless Billing

14

1

0

Closed

I hate AT&T worst customer service

AT&T does not know how to follow through with their billing. Every single month our bill is incorrect. And every single month I have to call at least once a week. Not one single customer service rep has followed through on what they said they would do to correct the problem. The biggest issue lately

Questions

 • Wireless Billing

1.3K

13

My mobile number has been flagged as spam

I called a friend of mine recently and they said my phone number (even though it was in their contacts list) showed up as a spam risk by the service they have installed on their phone. This is a big problem for me, since I use this number for both personal and business calls in which I make outbound

Questions

 • Wireless Account

1.4K

19

Accepted Solution

We are working on your order

I placed an order on Tuesday and it’s saying we are working on your order shipping on Friday does it mean am getting the phone on Friday

Questions

 • Wireless Account

28

1

0

Accepted Solution

customer service

Att is nothing but a scam. tricking us out of our money and lies. att customer service is nothing but no help. i called att customer service for charging us hundreds of dollars on something i didn’t even asked for, and charging us for phones are suppose to be trade in. we trade in the phones and sti

Questions

 • Wireless Billing

34

1

0

Fraud

Hello I am reaching out because someone has created an account with my social and I am about to be billed 1,271.92 this is outrageous. No one is replying back to me, I called ATT fraud department and they dismissed my case like I am the one that created this account.

Questions

 • Wireless Account

65

7

0

Phone/account hacked

Recently my AT&T account was hacked and was used to purchase 2 new iphones, assign my number to one of those phones, and add 2 new unauthorized users and an additional unauthorized phone number to the account. I believe I have resolved all of this with AT&T, but am interested in the mechanic

Questions

 • Wireless Account

24

1

0

ATT Home Rep Didn’t Turn In Phones

   We started a new contract in 1/22 with ATT for 5 lines. We turned in our phones to the customer service rep and were told we would receive $800 for each phone and would receive a gift card for starting a new plan with ATT.      We still have not received credit for o

Questions

 • Wireless Billing

31

5

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.