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Scheduled payment

If I have a scheduled payment will it automatically come out on the date I scheduled or do I need to go back in and make the payment, it is a scheduled payment not a payment arrangement

Questions

 • Wireless Billing

9

1

0

Can't unlock the phone

My friend gave me a lumia 1520.I live in china,so i need to unlock the device to use my sim card. When i try to unlock the device,it always tells me:Oops! Looks like we're having network difficulties. Try again later.

Questions

 • Wireless Account

56

16

0

Accepted Solution

Official Solution

Closed

I need a AT&T service representative

I had an AT&T account representative for our business account, but then she simply disappeared from the company. I've been unable to get a new one assigned to our account. I've called AT&T support multiple times but they don't understand me.

Questions

 • Wireless Account

99

1

0

Accepted Solution

Closed

Wireless Dispute Question

Hi everyone, Not willing to go into details of the dispute. Suffice it to say that it's related to wireless billing. I understand from ATT"s website that prior to any arbitration you must complete and mail a form to ATT along with the details of the dispute and desired relief. I have completed

Questions

 • Wireless Billing

60

3

0

Account overcharged

AT&T has suspended my account for non return of equipment. This was returned in  July and is stated so in their system. However they will not acknowledge this and continue to charge me for a phone that was returned. 

Questions

 • Wireless Account

17

1

0

Closed

AT&T refusing to help me for 3 months and now hanging up on me.

CASE# [edited for privacy – please do not post personal information] (most recent case number, I have been given many more before this one) I just want to start off by saying that I have been an AT&T customer since 2002 (15 years) and I have been treated like garbage.   I bought a Samsung Galaxy S8+

Questions

 • Wireless Account

337

6

0

Accepted Solution

Chat history

Hi, can I have access to my message’s chat history from My ATT account ? If yes, can I have any monthly chat history? or that is any Window of time which this option is not possible to have it.

Questions

 • Wireless Account

25

1

0

want to pay off phone to unlock

I would like to pay my cell phone debt to be able to unlock it, but I don't have the phone number, just the imei [EDITED per Community Guidelines]

Questions

 • Wireless Account

19

4

0

Unwanted charges

Why am I being charged for a “next up” add on that I never added on for 2 of my lines??? And how many other people are you doing this to without their consent???

Questions

 • Wireless Account

34

4

0

Accepted Solution

How do I change my phone number

I need to change my phone number

Questions

 • Wireless Account

15

1

0

Why My Data Disappearing?

I noticed my prepaid data usage almost doubled. I looked at my usage history and showed data used when the phone would have been on WiFi and in the middle of the night when I was sleeping and when it would have been on WiFi. No one else has access to phone. My role over data also disappeared. I con

Questions

 • Wireless Account

44

3

0

AT&T Gift Cards Not Received - Who to contact?

I believe the representative who came to my house and sold me on switching to AT&T wireless phone service when the technician came to connect the AT&T Gateway for fiber internet on August 25, 2022 may no longer be working for AT&T. Whereas he previously responded to my texts, he has not

Questions

 • Wireless Account

16

1

0

Four digit passcode

I’m trying to reset my four didn’t passcode but I keep getting a message that say “ we couldn’t send a PIN because we don’t have the right phone number or there’s a problem on our end. What does that mean

Questions

 • Wireless Account

15

1

0

cant email to sms or mms

whether i choose to send to (my number)@mms.att.net or sms.att.net i get the following bounced back Your message wasn't delivered to [email scrubbed] because the address couldn't be found, or is unable to receive mail. and 550 5.2.0 <[email scrubbed]> - 2KhkpyS8MMcum2KhkptGan -

Questions

 • Wireless Account

24

4

0

Accepted Solution

Unable to become a customer because AT&T cannot verify identity.

Long story short, I have invested around 8 hours or so trying to become an AT&T wireless customer and because I share a name with my father and grandfather, I cannot be verified and complete the order. During the order process in-store for new phone, phone number porting, etc there is a step

Questions

 • Wireless Account

92

10

Accepted Solution

Can I receive credit when cancelling service?

My account was paid in full for service through Dec 25, but I cancelled my service on Dec 3. I would like a pro-rated refund for the service Dec 4-25 that I am not using.

Questions

 • Wireless Billing

38

7

0

New service

How do I upload my Identification

Questions

 • Wireless Account

16

1

0

AT&T payment processed message

Why does the e-mail I receive from ATT, confirming my payment has been processed, show Payment Method as Visa if I am paying electronically from bank account??

Questions

 • Wireless Billing

31

5

0

Official Solution

Can't Access Online Account

I bought a SIM card today at ATT for an ATT mobile hotspot. I tried to access my account online. I entered my "phone number" for the SIM card. (In quotes because it does not allow making phone calls.) And my ZIP code. But then it wanted my billing account number. How would I have any access to th

Questions

 • Online Account Access

24

4

0

Accepted Solution

I want remove the AT&T Protect Advantage service from all of our phones immediately. Can you help please

Hello. I want remove the AT&T Protect Advantage service from all of our phones immediately. Can you help please

Questions

 • Wireless Account

33

4

0

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