att.com and the myatt app force me to change my password about every 2-3 weeks, telling me there are too many login attempts. I am the only one who logs into this account. The stupid part is, I change it to the exact same password every time, so this can't be a security precaution. How can I get thi

Hello, I was reading the forum on the issues with the first responder discount and need help. My family and I have spent hours on the phone and in store including when an AT&T rep mixed up something during the transfer and disconnected all our lines. Now after extensive time with the loyalty dep

hello dear team. im currently abroad until further notice. im not able to regain access to my autopay account and freeze the payments (it charged me for a month i was not using the service, had contacted support to no avail). i am requested to provide a billing account address. i have not received m

I've had a business account with AT&T for a few years now and I've never been able to sign into my online account. I pay my bill without signing in. Every time I try to register my online account, I'm sent in a loop between "AT&T Premier" and "myAT&T for Business". Here's the loop in de

Can att take away my number after I have switched to another carrier if I don't pay the final bill?

I have been an at&t customer for more than 10 years but the last 2 weeks of dealing with customer service have been so horrible i am now contemplating switching to a different provider. I went to an at&t shop on November 7th and put in an order for an iphone 15pro on the installment offer a

I had the special offer described above showing in my account yesterday - it showed up when I was going through a simulated upgrade process to my current phone. The offer was the $200 credit would be spread out over the 36 month installment plan so it amounted to about $5.56 per phone each month. To

My phone is not working it says now no service and just then it says sos I need my phone to work because I am sick by myself please get my phone working please

Pitney Bowes Stole My iPhone Return.. Tracking number show it sat at USPS for a long time. Tracking shows it was picked up weeks later by Pitney Bowes Agent. Several more weeks later we received a Return Received email which AT&T has no record of.  AT&T claims phone was never received

We upgraded our phones due to AT&T advertising - "Upgrade your phone for Free if it is paid off". Sugar Land, TX Store did this but did not tell us about all the Fees involved: Upgrade Fee, Installment amount that they said we would get back later., etc. This first Bill went up $98, instead of g

How to transfer my ACP benefits to AT&T

Any advice on what recourse I may have to receive the trade in credit for the iPhone purchase/trade in program? I purchased 2 iPhone 14 pro max cell phones and 1 iPhone 14 + phones in January 2023. I activated all three phones in February 2023 and sent in an iPhone 8+, an iPhone 12 Pro Max and a

After signing up for a new account and requesting trade-in shipping materials almost three months ago, I still haven't received anything and am still being charged full price for the new devices associated with my account. I've requested new shipping materials from the customer service department th

I had iphone 11 pro max, I saw an advertisement of up to $800 promo credit trade-in program around February, I literally got my iphone 11 pro max on March using this trade-in program after confirming that my iphone 11 pro max will be eligible for this $800 promo credit. Ever since the first week of

I have upgraded 4 phones in January - I have been calling each month to be told they do not have the phone promotion trade in yet - yesterday they stated that we are outside of the trade in dates and we are being given market value credit only. in the last two days I have spent over 5 hours on the

I have two phones on my account. When iPhone 14 came out I ordered them through ATT and used the trade in option to send the iPhone 12's back to ATT.  One phone was processed quickly, and I received a $1,000 credit that is applied over time.  The other was not provided a credit.  Bot

Me and my husband went to the AT&T store here in Beaumont Tx the lady who helped us was Jalisa H from what my receipt says. She was very rude, she showed no care her customer service in the store on Dowlen road was Horrible. This was the worst customer service I have ever experienced with AT&am

How To Change Primary User

Hello, On the website I couldnot see my plan, but on my phone It shows I have a plan, through the prepaid website. Also how do I accept the invitaion of a family plan?

I canceled my account but then a month later was automatically charged resulting in an overdraft. $76 dollars was taken from my account, not including the overdraft fee. Months later, I was given a card with $72.72. Where is the rest of my money? A big corporation does not need to be stealing from i