I did the trade in promo for a iPhone 14 Pro Max with my existing iPhone 12 traded in through Costco. At the time, they said it was a $1000 trade in credit. They gave me $700 instead and told me that was the value when they evaluated it (after the iPhone 15 came out). This is an unacceptable bait an

Mobile account in the U.S.  I have a $35.00 charge for a restoral fee from January 4 on this month’s bill. What is this? And why am I being charged this?  Plus fees and taxes went up (AGAIN!). My bill increases every month or two by an average of $70. What is going on?? No excuses AT&T!

Does anyone know how I can file a complaint against a rep? I worked with a rep onsite in Target in late November (this was not the Target Tech but an actual ATT Rep) to purchase a new phone and upgrade another.  I have a copy of my order summary that I agreed to that day obviously on paper and

Why is the Autopay plan changing payment from credit card (give a $10.00 discount off my bill each month) to a to a debit card or bank account. If I do not change, the monthly discount will be $5.00 per month w/ my credit card.) I am set up with a Citi AT&T credit card that includes rewards for

Some time ago me and my wife wanted to change t mobile to att. We came to the att store and one employee tried for a long time to set up the work of sim cards, but it didn’t work, he asked us to try to do it ourselves at home as well. We tried to set up sim cards at home but that didn't work either

When the whole business account is moved to a personal account, is it considered a new account? What is the impact on billing? Can I negotiate a different rate?

I recently bought my daughter a new phone and requested the shortest payment option and nothing further. I told the assocoate at the att store that was all I wanted and paid the sales tax up front.  I just received my bill and they added on insurance and protection pack without my consent. After wai

https://www.att.com/acctmgmt/passthrough/accountoverview https://www.att.com/acctmgmt/overview It keeps refreshing between those two pages. No matter what I've tried. Different browsers, clearing cache, cookies etc. Nothing seems to work, so I'm starting to wonder if it's just an issue with my acc

I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?

I’ve noticed an uptick in my bill and called and spoke with a CSR rep back on June 30th. My bill was over $500 and I wasn’t only using 3 lines and 2 iPads for cellular wireless. After 90 minutes I was assured that the prober corrections were made. Lines cancelled they were unused, loyalty credits, e

I received the following text today from 11112009, how can I confirm it’s actually from AT&T? “Hi, it's AT&T. Great News! You've paid off your current phone. If you're interested in learning about our upgrade offer on the epic iPhone 13 Pro Max, reply YES to receive details.” Texts fro

I made a payment of 240 which was told by customer service and they said my service would return I made it at the att store

here is my final bill situation. 5 phone lines on family plan. Oct 3rd, I paid a bill in full ($219) that was for the monthly charges of "Sept 26 to Oct 25". Beginning on Sept 29, and over the next 4 days, I have ported all of my phones out of ATT.  So I did know to there will be some cost to

Hi, I was the victim of CC fraud and theft in 2019/2020. How can I obtain my wireless and landline usage details dating back to then? Thank you, Mark PS. Customer Service 800.288.2020 told me to visit a local corporate store, they told me to call customer service.  Neither have been able t

I am going to do my best to describe this situation without emotion, because I have already spent so much time struggling with ATT since switching from Verizon. When I switched, I was told that I would go to the Business plan with four lines a month, 3 of them at $35 a month and 1 with the Business

I was enrolled in auto pay and my account was suspended by no fault of my own. October 2023 I found the status of my account “suspended.” I contacted customer service through chat and chatted with Veronica, she” understood my concern and thanked me for my patience, as she investigated the issue. “My

Has anyone else had a problem getting their military discount on your ATT wireless? Every single month, sometimes 2-3 times a month, for the past NINE months, I have called to get the military discount.  I've submitted proper documentation for NINE months, in multiple ways.  I've spoken t

Prior to switching back to ATT we had service with them for 15 years and they had great customer service. We only switched because of service issues when taking care of my ill parents. We were able to switch back, so we did. In November 2022 is when we switched. I called and asked for labels to be s

What does PVWIFI mean as a call type when I called Australia? I was assuming I would have $0 charge as I am using WiFi calling. Why do I need to pay if I am using WiFi?

sent 2 phones for both of my lines on my at&t account. Only received a confirmation for 1. Now at&t is saying they didn’t have the other line as a trade-in?! not sure how that is possible when they sent me the kit and it is showing on my account. However, the other phone showed tracking and no confi