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Phone not register to me any longer

How come my phone is not register in my name? I went to login to the IRS website and it said my phone number was removed become it changed ownership and I didn't understand until someone said they almost didn't answer the call my number was in someone else's name. I call att and 3 days and 4 hours l

Questions

 • Wireless Account

41

0

0

Retail store added the wrong phone to my plan

A corporate ATT stor added the wrong phone to my plan in June 2022 and we have been getting charged for it. I got an S22 they added a Samsung ultra. I never had a Samsung ultra. I did like it but they didn't have any in store and with my Note 9 originally I wanted to downsize so I opted for the S22

Questions

 • Wireless Account

15

1

0

Trade in credits from Apple

I traded in my iPhone XR to Apple for an iPhone 12. I receive a credit every month on my ATT bill for the XR. I have 3 months to go on the installment plan for my 12. If I trade in the 12 early to ATT, what happens to the rest of the Apple credits?

Questions

 • Wireless Account

23

1

0

Upgraded iPhone, Paid in Full and Signed 3-year Contract, Do not see the monthly credit on my bill

I recently bought a new iPhone. I did this in the Apple Store, and they said that if I signed a 3-year deal with AT&T (my provider for the last nearly 20 years), I would get an $800 device upgrade credit, which would appear monthly over the 3-year term. I just got my first bill post-upgrade,

Questions

 • Wireless Billing

45

10

0

Trying to submit arbitration paperwork

The form for Arbitration states:Mail a copy of this form, a copy of the AT&T arbitration provision (available at att.com/disputeresolution),and acheck or money order for the filing fee to the American Arbitration Association Case Management Center nearestyou. Please consult the AAA’s fee schedul

Questions

 • Wireless Account

22

1

0

Getting Screwed out of $500

Had to resubmit my rant. I was out of town and didn't know I had responses. This website "closed" my question. I'm not sure how to re-open so that why I'm reposting ATT is trying to scam me and pay for their mistake! The following is the most utter corporate (Edited per community guidelin

Questions

 • Wireless Account

59

7

0

Activation fee

I bought an ipad pro at an att authorized dealer in hawaiian gardens and was told they would waive the activation fee and it didnt happen..i feel like i got ripped off.

Questions

 • Wireless Billing

25

1

0

Accepted Solution

Official Solution

How long will it take for AT&T to process my return after I deliver it to USPS?

My trade-in phone was delivered to USPS on 1/12/23. It was "Picked up by the Shipping Agent" on 1/13/23. When I review my trade-in status, it still has not updated. How long will it take to process after being delivered to USPS?

Questions

 • Wireless Account

62

1

0

Change passcode and lock premier account

I’ve had some fraud on my account. The fraud department wants me to change my passcode and lock my premier account. With the given phone number I keep getting transform one person to another. Given three different numbers and none work.

Questions

 • Wireless Account

22

1

0

Over My Data ??...What ??

I have wireless internet and using an older at&t netgear wireless router (the kind i can take with me anywhere) and have been using it for 2 or 3 years now, and have never ever had them charge me extra money for going over some stupid data limit. This is home wireless internet that i am paying f

Questions

 • Wireless Billing

26

2

0

Can't get into my account

Yes I keep trying to login in to my account but it's telling me either my name or zip code is wrong and can't find my account I don't know if someone has changed because I know I haven't can you please help me get back into my account please My Name is Lupe Ulibarri 720-620-7575 I my number if you n

Questions

 • Wireless Account

26

1

0

Account information from a 2006 mobility account

How do I get details from an ATT mobility account from 2006? The account has been closed for over a decade and it showed up as collection with some shady MRS BPO. I have ATT internet since 01/2022 and they are using that date on the collection account.

Questions

 • Wireless Account

29

3

0

Lied to about trade in promotion

So I traded in an iPhone 11 for the iPhone 14, at the time of trading in the iPhone 11 the promotion was 800 in billing credits for the iPhone 11. So I decided to trade the phone in and proceed with the trade in. After two month I receive a promotion card in the mail of 150$ for my iPhone 11 and I’v

Questions

 • Wireless Account

56

6

0

AT&T- 2 heads going in different directions

I payed off my cell phone installments in one lump sum (after hours of on the phone). Now I’m still getting charged on my wireless bill for the installments and I have a huge credit on my land line account. NO ONE can see both of my bills so apparently no one can help. Any suggestions?

Questions

 • Wireless Billing

20

3

0

Why aren’t text and calls showing on my text/data and talk usage

The numbers that I send and receive aren’t showing up on my text/data, and talk usage history! Why not?

Questions

 • Wireless Account

22

1

0

Lied to by everyone at att and rude customer service

I called Wednesday to get internet and switch phones to att. Everything went well. Has phones on way and internet set up next day. Tech comes to set up internet and that goes perfect. Another person comes with him and says I can get you a better deal on your phones and get you 250 Visa cards for eac

Questions

 • Wireless Account

49

6

0

Have a sbcglobal.net email address - Is AT&T making changes to Close All Old Email

I have received this in my email again as an sbcglobal.net user with a final warning.  Is this a legit email from AT&T?   The link seems like a hoax.  Dear AT&T User,Last month we notified you of the changes coming to AT&T and today we are provid

Questions

 • Wireless Account

879

2

0

Call charges while travelling to Mexico

I have AT&T Unlimited Choice Enhanced Multi Line and i wanted to check if i get free access to calls to USA number while in Mexico?

Questions

 • Wireless Billing

27

2

0

AT&T lie so much

They told me the same thing and I’m going through the same thing. I hate them so much

Questions

 • Wireless Account

35

1

0

cancelling a new cell phone account

I'm representing my 99 year old mother, Freda Harmon, and am her acting POA. Totally unknown to me she recently was persuaded by her great, great granddaughter to purchase a new I-phone 14, along with the air time. Soon after doing this my mother, Freda Harmon, had a medical emergency and is now con

Questions

 • Wireless Billing

25

1

0

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