sent 2 phones for both of my lines on my at&t account. Only received a confirmation for 1. Now at&t is saying they didn’t have the other line as a trade-in?! not sure how that is possible when they sent me the kit and it is showing on my account. However, the other phone showed tracking and no confi

I have AT&T internet and was having issue with it couple of months ago, so someone showed up and fixed and then another guy showed up as the manager and asked if issuer is fixed, then he brought up wireless program and AT&T has some promotion going on 25% off & $200 per line port-in cred

Has anyone else had a problem getting/ keeping the nurse appreciation discount?? I am a nurse when I talk to them they say I qualify and have submitted the requested information twice and they keep saying they haven’t received it.

I am traveling internationally for several months and have changed my SIM card to a United Kingdom phone number and deactivated US phone number. Will I still be charged the $10 International Day Pass on US number even though it is deactivated.  

I upgraded my iphone and sent my old phone, in excellent condition, in the iphone box, wrapped in bubble wrap, and packaged per direction back to AT&T. Weeks later I recieved an email stating it was damaged & I now owe $511. I called customer service and after their research to their “back o

Hi folks, I'm really frustrated by AT&T. Please read my story: I have joined a family plan that had a Microsoft discount. My friend told me they pay $X and thus we have joined his plan. We went to the AT&T store to add me and my wife. We had an appointment on 07/16/2023 at 10:00 AM at 301 WEST MCKI

Yesterday I went to the AT&T shop to try and purchase a family wireless plan. After trying to pass the credit check I was accused of fraud by the person in the fraud department for, probably not answering some of the questions to her liking. I had expected to have a challenge on the credit check as

I financed 3 phones through AT&T but the phone financing is not linked to my account. I called the billing depart but they haven't been able to help and they tell me the phones are paid off. Is there a number for the finance department l can call to make sure the installments are linked to my

I excitedly went in to the San Angelo Store 4533 Sherwood Way to get a new phone. I loved my phone although I had to select from two colors as stock was low. I also had to take what I could get for a cover. I took a 14pro as I was taking a trip out of the country and wanted this new phone with bett

I wanted to share an experience I had with the initial Customer service rep who signed me up last week. I had enough of the gouging I was getting from Verizon. I was with them for 20 years. I saw “ads” claiming that AT&T would not only give clients new phones but would pay off devices and have l

If you purchased your phone online, you may need to activate your new phone and SIM card before use. Below we have helpful tips to make this an easy process. Once you are done activating your device, you can log in to your myAT&T account where you can check information like billing, features, u

I've run into so many problems after switching to AT&T that I'm beating myself up for believing anything that is being said. After being lied to multiple times by the AT&T reps at  my local grocery store, I've come across yet another issue that is draining my wallet. I came over transf

Why was my Samsung S8 phone trade in for a new S23 Ultra , initially accepted, then denied, then accepted again, after numerous hours and days of phone calls with ATT support and supposedly resolved, and then denied again. Has anyone else gone through this with ATT?

The customer reps that answer the phones are rude and hard to communicate with. I have been a loyal customer for over 20 years and have really notice the decline of your customer service in caring or assisting with any problems or corrections.  Every correction takes a min. Of 2 calls to fix,

Hello my name is Zach ( Edited as per the community guidelines ), I joined At&t a little over 2 months ago. I am currently overseas in Germany when I joined to get the overseas service. After 2 days of great service my phone was locked for some reason im not sure of. I tried everything to get in

In November of 2022 I traded in my iphone 11 pro max for a new phone with a promotional credit of 800 dollars. After not receiving the promotional credit  I phoned in May 2023. I was on the phone with an AT&T rep for almost two hours. Initially they said I didn't return the old phone. I ad

I would like to get the Bill receipt for the recharge Transaction on my number ( Edited as per the community guidelines ).

When I established service with AT&T over a year ago, I provided both my DD214 and Veteran ID Card. I have waited and waited the 1-2 billing cycles several times over, have resubmitted documents online, as well as spoken to the loyalty department. Each time, I am told something different, but mo

Call several times every time employees hangup on my face clearly they don’t have quality looking up those calls . Also try to fix an issue that an employee from customer care cause me charging 1,500 dollars no one can help get ignore push over to diferente department and hang up on my face . 

I turned in my device (Iphone 13pro Max) which barely had a small scratch in the bottom as part of the ATT next program. I then got an email saying that my device was defective and was worth $64.80... I've checked EBAY and an Iphone 13 Pro Max with a small scratch sells for $500+. So I call ATT imme