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my cell phone number can't be transfered

bit of history first. I was with republic wireless of years. then boost infinite bought them. it has been downhill since then. my phone screen broke. I decided to get the new iPhone from them, they had a good deal on it. after I got iPhone they said they couldn't charge my plan to the one that paid

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28

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Fed false information

I had filed for warranty on one of my lines and was told since the phone was only about 100 and something away from being paid off that I could keep the phone and just pay that. Well when the phone was not turned in a got a charge for 800. I called att and was told that due to the discrepancy and wh

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35

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Signature Program Verification

I am stuck in a loophole with the verification of my medical employment to get the 25% discount. At first my badge was rejected for not showing my last name (the hospital doesn't print this for our privacy), then I was rejected for having the wrong title, as I do have my CNA license but am called a

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115

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Not paid off

My husband hasn't paid off his AT&t contract but he wants to switch over to straight talk would that be feasible?

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22

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Received a Promotional Card in the mail I didn't earn

I received a piece of mail from the AT&T Reward Center thanking me for my recent AT&T purchases. Included was a $130 for the iPhone 11 I traded in. But I never traded in an iPhone 11 or any phone to AT&T. I haven't had an AT&T account for over 3 years. And I surely didn't make a rec

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40

9

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Intl long term plan

I need an international plan for 6 months for my son studying abroad. All I can see is $10 day pass or $35 7 day prepaid passes. Is there a different plan im not seeing? Need for Greece and Ireland.

Questions

21

3

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Closed

Process to switch phone

I currently have an iPhone 15 with a monthly AT&T plan. My company has just told me they want to add me to their AT&T account and purchase me a new phone. My husband has an older I phone and I want to switch him to my IPhone 15. What is the best way to do this? I asked this question earlier

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13

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What is this on my bill?

FN Mbl Resp 5GB Smartphone 4G LTE VVM Overage: 48,946,246KB at $10.00 per KB Seen this on my bill, and it's over 500 bucks, how on earth would this happen

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29

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Messenger

Can the account holder read old and new messages from messenger?

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19

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New customer

My husband simply addme and our3 kids to his  plan and was put on a fraudulent alert we can't get any answers wehave been lied to hung up on and treated like a criminal and we want to cancel the service and would like answers 

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19

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discrepancy between when data updates are posted to my account and what web site says

At https://www.att.com/acctmgmt/usagedetails/data I find my data usage. The date/time stamps for when data is aggregated and posted to my account for my online viewing are almost exactly 6 hours apart. At the bottom of that same web page is the following footnote: "AT&T updates your recent data

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34

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Official Solution

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Traveling to California

Hello, I am travelling to California from Norway in the beginning of september, what is the best option for a unlimited data-plan for my mobile hotspot-device? Best, Kurt Naeslund

Questions

60

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Official Solution

Remove a line

I want to remove a line

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201

2

0

Accepted Solution

Official Solution

Phone bill past due

I need my phone on for my kiddos therapy appointments and to communicate with teachers and other important housing programs . We will loose almost everything if we don’t get it paid and i can’t communicate with them. Please anything helps. My email is [email scrubbed] i can pay you back or whatever.

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46

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Closed

Access Denied when trying to access most ATT websites

I've been trying to access several pages within att.com. For example, when I try to click on Shop Now on the homepage, I receive Access Denied You don't have permission to access "http://www.att.com/buy/phones/apple-iphone-12-pro-max-128gb-pacific-blue.html" on this server. Reference #18.ab881ab8

Questions

1K

6

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Sams Club LIES

I purchased a phone back in December and was told I would receive a trade in credit of 1000. Which turned out to be false. I am very angry once I contacted AT&T I was told they knew nothing of that promotion

Questions

737

26

Accepted Solution

TRADE IN ALLOWANCE

I traded in my Galaxy Note for my S23 Ultra. I was supposed to get a $800 allowance. How long does it take for this to appear on my account?

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44

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Credit From ATT Still Not Applied

Me and my fiancé did a trade in back in February 2023 for both of our phones. We were told we would get $1000 credit for each phone and our bill would only increase about $5 per line. Since then we have not received the credit. We’ve contacted ATT multiples time and was told the phones were lost. We

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18

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Has anyone else signed up via the website and had all of their lines added in separate groups?

I signed up for an Unlimited Extra plan via the website. I added three lines. They are all under my name and all of the lines/devices show up on my account. Somehow the website added them in three separate groups and I received no multiline discount. There is not mention of separate groups on the we

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14

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Transfer billing responsibility

I keep trying to transfer billing responsibility to myself but the site keeps saying I can’t because of my credit, I have a 700 credit score so what is the issue?

Questions

21

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