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7 year old bill sent to collections

Please tell me why att can't open my account to tell me what I'm being charged for? 7 years later, after switching to T Mobile and they paid for the switch, which is why I have the same phone number. But this is the 3rd credit agency you've attempted in 7 years. Sick of you people attempting to ruin

Questions

 • Wireless Billing

44

9

0

Convert a voice line that has an installment promotion to tablet and keep promotion?

Is this possible to do with a 2nd voice line that i don't really use

Questions

 • Wireless Billing

31

4

0

Authorized dealer sent phones with no account to attach them to

I was convinced by a Walmart authorized agent to switch to AT&T from Verizon. When i received all 3 phones I'm not able to activate them due to the account not fully being setup.  Now I'm being told by 2 different corporate stores to send the devices back, which has been already opened, an

Questions

 • Wireless Account

17

1

0

Someone with the same name as me opened an account using my info.

I'm posting this to report of being a target of identity theft...on a period from 8/5/22 to 11/4/22 I was getting emails from AT&T on one of my Gmail accounts about a wireless account that was set up by a guy who has the same name as me, but lives in a different state from mine. (He's from PA, I

Questions

 • Wireless Account

22

1

0

Bullied called a junkie

I ended up doing business in a store in Maine. I had a 14 hour surgery done for a shoulder replacement and I lost half my humerus bone. My sons phone had broken so we went to the store and instead of him making a claim with my insurance, he bullied me into getting two new lines which came with two n

Questions

 • Wireless Account

26

3

0

Getting charged $3,800.00 for two months of service. Extemely stressful

When I signed up for a plan at AT&T, i told them I was leaving the country for a trip for two months. They told me as long as my cell service was turned off, and I was using wifi calling I would not be charged for roaming. Little did I know they would be charging me roaming the entire time. They

Questions

 • Wireless Account

39

9

0

Closed

ATT is trying to scam me and pay for their mistake!

The following is the most utter corporate (Edited per community guidelines) I’ve ever heard in my entire life! I recently upgraded to the iPhone 14 promax on the upgrade program (that I pay extra for each month) in October. AT&T sent me my new phone along with “their” shipping label and box. I

Questions

 • Wireless Account

84

11

Ordered online

I ordered a iPhone 14 pro max online as an upgrade/ trade through my Att app. Order shows shipped with a tracking number but when I tracked it UPS says label created but they have not received package from ATT yet so they can’t provide a delivery date. Also ATT shows shipped 1-3-23 and it’s 1-17-23

Questions

 • Wireless Account

21

1

0

ATT Hasnt Received Trade In - Dont Have Tracking

I purchased two phones in an ATT Store and since they did not have them, they had to ship them to me. We got the new phones, boxed the old ones up and sent them back.  A few days later, I saw they were "in the system" and never heard anything back.  We got our credits that we were not sup

Questions

 • Wireless Billing

19

2

0

Why does ATT employ so many service techs who speak broken or incomprehensible English?

I had to contact ATT due to a billing error.  The first 4 people I tried to talk to had very thick accents and did not speak idiomatic English.  Why do you hire people to talk on the phone who really can't make themselves understood?

Questions

 • Wireless Account

1.2K

8

0

Accepted Solution

Official Solution

Account suspended without notification

What do I do if my phone was suspended without notification from AT&T. By collection

Questions

 • Wireless Account

35

1

0

AT&T not allowing me to make payments/resume autopay after previous card was compromised

I've been with AT&T for 10+ years and I'd always had nothing but great things to say about the company - that is until about a month ago. The Discover card I had been using for autopay was compromised; there were no fraudulent transactions, only suspicious activity was observing some random

Questions

 • Wireless Billing

36

13

0

Cheated out of Veterans Discount

I just got off the phone with customer service and was treated very well by a agent named Chris. He told me that I was eligible for a military discount and this is the first time since I’ve been with AT&T that I’ve heard about this. I’ve been overpaying for years. I got it set up going forward b

Questions

 • The Military Discount

25

5

0

Kind of a Theft by Deception.

In August of 2022, I saw the promo for a $1000 trade-in for preordering a Samsung 4 Flip or Samsung 4 Fold. My wife and I went to the local AT&T store to check on the promo. The store assistant said both of our phones (Samsung 9+) qualified and we could keep our plan and we also get free phone c

Questions

 • Wireless Billing

30

3

0

Asurion Scam

I was double charged my deductible and AT&T and Asurion keep blaming each other. Has anyone successfully resolved a similar issue?

Questions

 • Wireless Billing

31

6

0

Accepted Solution

Official Solution

Phone Return and untrackable

I returned my broken phone after my replacement arrived (with Asurion) to USPS as instructed. I cannot track the phone through the (Edited per community guidelines) www.tracking.smartlabel.com website. I track it through FedEx and the package has been saying "In Transit" since August, and shows abso

Questions

 • Wireless Billing

30

2

0

LOYALTY DEPARTMENT

I have been trying to get ahold of someone who can help me with my business account. I keep getting hung up on, call dropped, or even in chat it takes days for someone to reply.  Yet again, my phones are off due to an issue with payments processing on ATT's side.  I need to speak with som

Questions

 • Wireless Account

18

1

0

How long does a credit check take?

I'm trying to transfer billing responsibility and the credit check has been going for over an hour and there wasn't an expectation as far as how long the check is supposed to last. The transfer was sent over a little over a week ago and since it said that I needed to complete the transfer within 14

Questions

 • Wireless Account

14

3

0

Accepted Solution

Official Solution

missing call records

I am missing records of calls I made and received over a two-week period. They are not on my call log. How can I get those records?

Questions

 • Wireless Account

247

5

0

Accepted Solution

Official Solution

Older call/txt history

My call/txt history only goes to 9/2021. How do I obtain older calls and txts.  I am needing 8/2020-8/2021 either to view in my account or copy of paper bill for that time frame.

Questions

 • Wireless Billing

28

1

0

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