I have been trying to request my number transfer pin. I have tried everything and cannot get it. I have a business account if that makes a difference.

WORST customer service ever! Every time we have anything to do with ATT customer service, it completely ruins our day. Seriously. We are on for hours, and more often than not our issue is NOT resolved. Just today we were trying to resolve an issue involving one of their netgear devices that we were

I preordered an iPhone 15 Pro Max and I opened a new line, new account and new everything. I want to cancel the order now since I decided on waiting. I wasn't sent an account number or anything only an order #, which makes NO sense to me. How can I make an account if I'm not given an account number,

Hello how do I leave feedback for a sales representative that I had an unfortunate encounter with? 

I've got a government phone with yall and I haven't even had it a month and you cut my service off and I need to know why u can't go with no

Hello, I have called many times in the last few months trying to get answers here so if you could help me that would be great. #1: My business line is being forwarded to another person (I think a VoIP service). ATT tells me it’s my voicemail but it’s not. I’ll have my phone in front of me and have s

My iphone no longer receives verification codes when I try to log in to my online accounts. What can I do?

hi yesterday i tried trading in one of my phones online on the My AT&T app, a iPhone 12 that was paid off months ago and shown 0 out of 36 payments left. Went through the whole process and went smooth until this morning checking my account online. Not only was my order cancelled but also the pa

I can’t see messages or calls anymore as a secondary on account. Why?

I recently went abroad and my father and my two daughters were left at home. Not too long after landing I received a message about needing to add an international plan to my account.  I called the international number to talk to a rep first and was told that I should add the day pass to my acc

Hello, I have the unlimited plan and received a charge of 10$ for 10 mins call unage with numbers in America and USA. I am on the unlimited plan which says that there is unlimited calling, text and data usage in Canada and Mexico. Does anyone know how I could have gotten charged for roaming?

Pay bill without signing in

Sorry if I'm just blind and missed it somewhere but does AT&T charge you a fee to move your eSIM to a new device? The reason I'm asking is I want to upgrade to the new iPhone but when I try to do the Apple Card monthly installments it's forcing me to pick a carrier and when I pick AT&T it's

I tried to upgrade my iPhone XS to the iPhone 15 pro and did so smoothly over the app. I was notified the next morning that the order was canceled due to security concerns?! It turns out they needed me to go into a store to confirm my id but never told me this.  I go into the store and they te

ATT is literally (Edited per community guidelines). We have an attorney involved because a store allowed for a sale that was fraud and they have been forcing us to pay for it. It’s such a joke, oh and when you attempt to contact anyone it’s a million and one redirections to people who barely underst

I had a problem with my billing. So many charges that i did not understand. But Renjell Catly helped me through every step, he was understanding and patient. Thank you for helping me!

I'm transferring my AT&T account to Verizon and have been trying to get a transfer pin. Verizon says AT&T has it and AT&T says Verizon has it. I have not been able to do the transfer without it. So they are basically making this transfer impossible

Question about trading in an iPhone 12 to get a bill credit towards a new iPhone 15. Instead of mailing my iPhone 12 with pre-paid shipping label can I just take it to an AT&T store for trade in? Or do I have to wait until the iPhone 15 is released and buy it in store at same time of trade in?

I purchased 3 lines and 3 phones from ATT.On 08/28/23 I called AT&T to alert them that one of my phones never arrived and they put in a request to deactivate the phone as lost/stolen. The very next day my neighbor gave me a package that was left on thier porch, it was the phone. I called AT&

I had the special offer described above showing in my account yesterday - it showed up when I was going through a simulated upgrade process to my current phone. The offer was the $200 credit would be spread out over the 36 month installment plan so it amounted to about $5.56 per phone each month. To