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Getting the Military Discount

My son is active military. He was home @ Christmas.  We went to ATT to get discount w military ID & pay stub in hand.  They said have to do online.  He is now back on base w no access to his phone.  I have tried for 2 days with long holds and passed over to “DirectTV” with n

Questions

 • The Military Discount

979

29

0

Accepted Solution

Official Solution

No reimburse after service cancellation

I cancel my account some months ago. I switched services at the beginning of the last month of service. However the reimburse I received has nothing to do with I paid in that last month of service. I should have received the prorated amount of the service that was not used which was like 21 days. I

Questions

 • Wireless Billing

724

7

0

network unlock

need to unlock network on my iphone 11

Questions

 • Wireless Account

35

2

0

Closed

network unlock code

network unlock code

Questions

 • Wireless Account

30

2

0

Sales Tax charges on mobile bill make no sense

The answer received from ATT was useless repeat of the deflective answers already received. Simply put I a asking for an explanation as to why my line (my wife's is also on our bill) has a lower monthly charge for this month but the Texas State sales tax computed on my line is $0.34 higher than on h

Questions

 • Wireless Billing

330

17

0

Bellsouth deposits or bill payments records, premerger

Any chance AT&T would have records of Bellsouth customer deposits or bill payments related to the merger of BellSouth with AT&T in 2006? Records would be from the early 2000's. There is a financial impact and we’d pay for retrieval.

Questions

 • Wireless Billing

23

1

0

Forced to upgrade plan to get discount for big company discount.

So the plan I'm on is an old "grand fathered plan" ive been woth att over 10 years,and the new plan has all of this extra stuff I don't need on it. The price of the new plan is 60-90 dollars more a month than what I already have. With the discount puts it right back to my grand fathered plan. Makes

Questions

 • Wireless Billing

42

7

0

Fraud on my account

I just found out that 2 Apple Watches were added to my AT&T account on installment plan Last September. They were shipped to an address in New Jersey (We live in Nevada). They used old land line number in the order that has been defunct for nearly a decade. In other words, in other words, AT&

Questions

 • Wireless Account

19

2

0

Employee cost me $350

Employee Andrew [EDITED]at the Auburn Indiana store was extremely unhelpful. Very lazy, came right out and said he just wanted to get home and was very low paid so didn’t want to do what was needed to fix my issue. He would have to call tech support to verify my phone was not active in order t

Questions

 • Wireless Billing

25

2

0

credit for phones turned in.

I turned in three phones back in October 2 Galaxy S8 and one Galaxy S10. at the time I was told that these would count for the $800 credit per phone But here it is January and now they're saying it won't count. I spoke with someone in the turn in department I can't remember the exact name of it . th

Questions

 • Wireless Billing

30

12

0

service restoration

My text and my data have been restored but my calling is still saying my service is suspended

Questions

 • Wireless Account

33

2

0

Extended payment arrangement

Does AT&T still offer extended payment arrangements to pay off your balance over a few months by adding an extra amount to your regular monthly bill? If so, do I need to call to request this option as I cannot get it in app or via chat. thank you

Questions

 • Wireless Billing

23

2

0

Possibly fraudulent business practices with trade ins?

I traded in a phone last year and should have received an $800 credit (distributed as $22 monthly credits) for the phone. When I didn't see the credit on my next two bills, I chatted with a representative who looked into my account and said the credits should start appearing on my bill the next cycl

Questions

 • Wireless Billing

59

9

0

LOYALTY DEPARTMENT/RETENTION

Is there an email address for this department or a division here in the US that you can get ahold of. I have called an been left on hold for hours or get thru and then they hang up on you or can barely speak English. I have tried the chats but they tell you to contact the local store, the store say

Questions

 • Wireless Account

72

12

0

Non-returned device fee

I recently had an issue with customer service and AT&T that still has me considering switching carriers. The only reason I'm posting about this is in hopes that no one has experienced it and were wrongly charged a fee for something. In April of this year, I upgraded my iPhone to a newer device

Questions

 • Wireless Account

285

7

I had my phone stolen in Ecuador and I can't get customer service to help

I had my phone stolen in Ecuador on 1/1/2023. I will be in Ecuador until May 2023 on a nonprofit project. I can't remember the pin given to me when I bought the phone in October. 1-800 numbers don't work outside the US, so I must rely on chat.  This hasn't worked, as I keep getting switched to

Questions

 • Wireless Account

23

5

0

Website bill paying not working

payment issues for the past 3-4 hours. I am not able to pay the bill. Tried logging out and logging in tried clearing the cache tried 2 more different cards. Today 17th is the deadline. Your

Questions

 • Wireless Billing

29

1

0

Accepted Solution

Official Solution

Internet and Wireless account need setup.

I have a DirecTV Stream account with username and password. Additionally, I now have a wireless account and internet account on the same account. How can I connect all three accounts on the same bill? If not, how can I create a username and password to access the wireless and internet accounts?

Questions

 • Wireless Billing

84

2

0

7 year old bill sent to collections

Please tell me why att can't open my account to tell me what I'm being charged for? 7 years later, after switching to T Mobile and they paid for the switch, which is why I have the same phone number. But this is the 3rd credit agency you've attempted in 7 years. Sick of you people attempting to ruin

Questions

 • Wireless Billing

44

9

0

Convert a voice line that has an installment promotion to tablet and keep promotion?

Is this possible to do with a 2nd voice line that i don't really use

Questions

 • Wireless Billing

31

4

0

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