On my computer, each time I try to log into my new wireless account (at ATT.COM) it takes me to my Direct account and then auto logs me out.  Something is linking the two accounts and then causing this problem.  How do I separate them?

So, my text log for the 2 lines on my account used to update every couple hours at least. Recently though, it is nearly 2 days behind, which makes monitoring my lines quite difficult. Call logs are okay, but text logs are significantly behind, both online & in the app. Is there any way to fix th

I asked for an Upgrade to the iPhone 15 pro from my BYOD iPhone 14 pro and for some reason when they couldn't verify my ID the whole order was canceled. Now my account shows 36 repayments left on my existing device! Both in store and customer service cannot help. What should I do?

Why is the “data” usage option not available? Why am i not able to view text logs l Hello. The option to review my text usage is unavailable.

Hello AT&T, My phone is under a company account. I understand I can go to AT&T store and get my misplaced phone (authentication, etc.). Since my number is under a company account, what other proof of identification other than my driver license? Do I need the account owner give me authoriz

We changed from Verizon to ATT on August 28 and were told in the Walmart store where we switched that we would have to go online and change from Personal Account to Business - which is what we wanted originally. I have spent OVER 4 hours on the phone with ATT Customer support trying to get our acc

I need to change the due date of my ATT Bill. I want to change it to the 17th of each month.

On 04/22/2021, I was given a quote by AT&T In-Home Expert (name redacted) for my business-related needs. The total monthly price was supposed to be approx. $120.02.  After the ensuing discussion, I ultimately switched providers and signed up with this individual.  Ultimately this pric

Good Lord! What a lousy experience.  I've been a customer for 17 years, and now I've just received (multiple times) some of the worst customer service in my life!  I upgraded my cell phone, and was told that by trading in my old phone, I would get a $700 credit towards my new phone. 

When looking at my wireless bill I am seeing calls made to numbers I don’t know and also have not called or texted. This is my own line, not someone else’s phone n my account.  AT&T are you sure our phone numbers and emails weren’t leaked during your most recent breach?  It sure seems

I switched carriers and did the preorder. Nothing has shipped yet and no numbers have been ported. i need to cancel and just keep what I have. I have no way of logging in because I don’t have an account yet. ‘how do I get refunded and cancel this order. thanks

I paid my last due balance and my bill isn’t even due yet but my upgrade order is on hold due to a balance on my account. Makes no sense my past due is paid and my actual current bill isn’t due yet….so why?

Which is my current wireless account number

I have had a very tumultuous week with the AT&T Customer Service call center but there were 2 agents that deserve my sincerest thanks and indebted gratitude. I am looking for a way to express my appreciation.  My daughter is turning 14 and she is getting her first cell phone.  She is

looks like att is ashamed of how they give the 14 day return but continue to force one to fix the billing issue that is supposed to be closed. now they will slap it on my credit. and then arbitration time for us.

difficulty returning phone. too damn funny i posted a couple weeks ago how att would handle my returning a phone and here we are with the dragging it out making me return to fix the constant notifications for bill i did not accrue. nex move they will do is hit my credit with this false bill and drag

I have been a Verizon customer for a really long time and decided to try AT&T. I went through the process via phone of selecting a new phone, establishing an account, porting my existing number to the new account, and was told my phone would arrive the next day. 2 days later it has not arrived

new ATT customer with trade in my iPhone 12 for 15 (36 month installment plan). Just realized I will not be able to unlock my phone until I pay off the phone. I read from some of posts here, I will be able to keep the monthly trade in credit and unlock my phone, if I pay off the installment online a

Hello, I have a family plan shared with members that live in different states. Two months ago, Member A/Line A took advantage of iPhone 14 trade in deal. Member A now wants a smaller model iPhone 15. Member A has another iPhone to trade in and Member B will take the 14 Pro Max from the first trade

I need to pay off my phone but I have a trade in allowance. The system only gives me the installment balance which does not include the trade in allowance.