Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (56K)

Activity

Accepted Solution

Official Solution

Reactivate my Apple Watches and installment plan

In September, I removed the service on my Apple Watch‘s, out it was not explaining to me that the installment would become due if I did that. So, a few days later, when I checked my bill, I saying that the installment plan it came to. So I called customer service and told them to reinstate the watch

Questions

 • Wireless Billing

74

11

0

I got robbed by AT&T - The Store stole my phone

I am looking for someone who can help me to better address this matter. Should I file a police report? Or involve an attorney? This whole drama has been going on since October 2021. I have spent many hours in the store, even more hours on the phone with AT&T support and customer service to

Questions

 • Wireless Billing

109

7

0

How do I handle ATT not canceling my second line as requested, and keep charging me.

Around Sept I called att to upgrade my plan, at that time customer rep informed me that I can have a second line and double the data, I was not very clear about how the new line will cost me money. Rep also said he will waive my $30 charge. I call customer service when I saw my bill have charged

Questions

 • Wireless Billing

18

1

0

About my payment

It's about my payment I was wondering if I can pay this on the first but can I still have my devices send to me on November 24 I promise to pay my bill on the 1 st of December that's when I get my check

Questions

 • Wireless Billing

17

2

0

Illegal transfer of my account/Privacy issue

I would like to know why after reporting through obstruction of phone service and the illegal account access, att/fcc has done nothing to stop it from occurring.

Questions

 • Wireless Account

38

10

0

Accepted Solution

Official Solution

International plan

Stuck in Aruba and our international plan isn’t working

Questions

 • Wireless Account

49

4

0

is the BYOD $250 reward card (NOT Bill Credits) back?

The one-time $250 reward card promo appeared in my account page but when I clicked, the BYOD checkout page still showed the $10*25 month promo. The former is significantly better since it will issue a one-time $250 after 45 days instead of spanning the $250 across 25 months. Any idea what's going on

Questions

 • Wireless Billing

21

1

0

Can I Unlock a New Phone Right After Purchasing it via the Upgrade Program?

I have been with AT&T for months and recently plan to buy a new iPhone from AT&T via the upgrade program. On this page https://www.att.com/deviceunlock/ it is said that "The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final pa

Questions

 • Wireless Account

31

0

0

Upgrading went wrong

I cancelled my service with AT&T. I was using a prepaid. And when I applied for postpaid they declined me. They said I am not yet eligible. When I went to other company and ask them if they can give me a postpaid plan, they said yes. So now I am already using a postpaid plan with some other bene

Questions

 • Wireless Account

23

1

0

Accepted Solution

Official Solution

how can i transfer my line to another account

can i transfer my phone and phone number from my dad’s accounts to my boyfriend’s without paying it off?

Questions

 • Wireless Account

159

1

0

Being billed for a phone I don't have

Lynn, I've left a detailed message before but we got cut off because I had to leave for the weekend...can we start over again with a new link for a message on this community forum? Thank you! Keith......

Questions

 • Wireless Billing

25

2

0

Closed

Charged for phone-fraud

I became aware of the additional line on or around May2022. After calling several weeks thereafter, I was informed by a customer service representative that I would be reimbursed since I did not authorize the additional line or charges in the first place. She also stated that she would cancel the li

Questions

 • Wireless Billing

20

1

0

Return

I have had the worst experience ever working with att store in Brickell miami / customer service 3 calls and att Michighan avenue manager Juan. my phone was stolen two saturday’s ago. The att store in Brickell did not have the same phone or even the 14 pro so I settled for the 13 pro being told I

Questions

 • Wireless Account

52

9

0

filing a complaint about an AT&T store

How do I file a complaint about an AT&T company store?   I've searched the forums and every time this question is asked, the answer is always in a private message link so I am unable to read how to file the complaint. Thanks.

Questions

 • Wireless Account

14K

44

same issue

read my last comment, someone can either email me or call me direct. I was told again by your customer service I would receive a return shipping label and this still is incomplete my email is [email scrubbed] and my cell number you clearly have [EDITED per Community Guidelines - removed personal inf

Questions

 • Wireless Account

21

3

0

HBO MAX For Life - and new phone plans

Hi There, I have been receiving emails about my phone plan going up by 6 bucks and coercing me to change plans to one of the newer unlimited ones ( I already have unlimited but I also have HBO for life). The new plans do not offer HBO for life - so why would I want to change my old unlimited choic

Questions

 • Wireless Account

203

8

0

Business billing

I canceled our account in May. I have sent emails and have spent hours and hours on the phone. I was told several times my account was cancelled, and billing would be corrected. I am now being sent to collections. Anyone else have such issues with this horrible company?

Questions

 • Wireless Billing

20

8

0

Nobody seems to want to help me!

On the 20th of October, I stopped by an Apple store to purchase a new iPhone 14. I worked with a salesperson who proceeded to set up a payment plan with my carrier At&t, deactivate my current iPhone 11 and activate the new phone.  However, the new phone wouldn't activate for some odd reaso

Questions

 • Wireless Account

34

4

0

Misinformed regarding rewards

Darrius [EDITED] is my agent handling transferring (4) of my wireline phone numbers from T-mobile over to AT&T in June. Offers: Credit for my remaining T-mobile bill as a credit. When transferring service, I was in the middle of the T-mobile billing cycle, which equates to $60. Although he calle

Questions

 • Wireless Account

64

2

0

Customer Service Lacks Knowledge - Inappropriate Advice

On 12/28, I called AT&T at 1PM EST because my HBOMax account was no longer linked to my AT&T account (I have the Unlimited Elite account). The person who answered was extremely nice and told me that this was an HBOMax problem - not an AT&T problem and gave me the number for customer serv

Questions

 • Wireless Account

40

2

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.