I would say AT&T is big time messed up still living in the era of telemarketing days. I was sent a bill during last spring for a Mobile service which I never authorized. I called the AT&T fraud department, they opened some case, never received any bill after that. To my surprise I received a notice

Supervisor in escalations department hung up on me while refusing to listen to request all the while talking with no understanding as i informed her of the recorded conversation she said yes and hung up on me. Please call for I have been a customer for over 20 years with a business line home line an

Rude customer service spoke with supervisor with accent and no concern about not understanding what im saying please call at your earliest convivence.

On Nov 10Th, before flying to Portugal, I called 611 and listened to an automated message regarding an overseas plan. It was stated that once the phone was turned on overseas there would be a $ 10-a-day fee that would cap at $100. Before take-off, I turned my phone on airplane mode. For the entirety

I am deployed military and recently canceled my line. I have been with att for any deployments and in the past they always waived my installment plan fees when I deployed, which is advertised on their website as well. This time I canceled my service for deployment they charged me the remainder of m

Basically my husband wanted to get my daughter a new phone but didn’t have the upfront cost of a new device so he decided to transfer our current phones and devices to AT&T, the representative in store made him the promise of all three phones at no upfront cost with the first months payment so a

Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES. At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there.

I am a AT&T business line customer and i went to the store to join their service and was said that they had a plan and enrolled me in that and charged extra in all the billing cycles saying and escaping the fact that the couldn't put us on the plan they promised and are charging extra after alo

It's already been over a year that I signed up with AT&T and most of the promises made by AT&T rep Stephen luersen were never kept. We were supposed to be matched with a comparable plan to our previous which was not done. We had crazy high bills to begin and I had to figure it out on my own.

A few years ago, when I upgraded my phone and my parents' phones (on my account) the lady added a 5th line stating that it would create some kind of discount, which is fine. That line has never been used.  However, upon recent review, there's been a phone connected to that line set up on the n

On July 7, I was scheduled to have a new AT&T Fiber Internet installed at my home. At the same time the Internet installer arrived, two "Integrated Solutions Consultants" also arrived wanting me to switch my wireless from Verizon to AT&T. I initially declined, as I had no issues with Verizon

This is clearly a question of semantics. Reduction in credit card discount and charging per line is a fee no matter what you choose to call it. It is a credit card fee and it is much more than what ATT is paying the credit card company. Looking into another cell phone carrier right now.

I deeply regret trying AT&T when I moved to a new area in October of last year. They were unable to port my phone number, and after a week I returned the phone and cancelled the account.  Months later AT&T contacted me saying I owed them $202 for a phone that I was never able to use, t

Someone called me over the weekend and claimed that they were AT&T employee. They said a phone number that was registered under my name & address about two weeks ago has been sending text messages to many people asking for donation. They said that this phone number has been suspended and now

My mother is trying to buy three Apple devices from att, but her ssn is not being accepted, so my father offered his snn, but he already has an att account with his ssn, and with his passport. So my parents would like to know if my father would be able to create another account with his passport, or

My att chat transcript saved in my files when I ticked the button to save during the chat but it will not open . It says it’s pdf. I have no problems with other pdf. I have an iPhone . How do I open the file?

Do I have International Roaming if I have the Mobile Share Value with roll over data and 30 gigabits? I am traveling to Mexico and want to make sure I have the proper coverage.  Is International Roaming included in my plan or do I need to add it? Thank you.

Has anyone else had the issue of sending a phone back to ATT and they “never got it”? They sent me a return label for my trade in and a phone I was exchanging, and ATT never received it. I got an email from them 4 months later saying I would be charged $1200 for the exchanges phone because they didn

I Have a iphone 13 promax AT&T sim locked for nonpayment of bill, unfortunately i have a financial hardship and ultimately cannot make payment on my past due bill. According to several reps AT&T has a right to lock my personal device until they obtain payment. The phone is mine previously pu

We have digital copies of the Terms & Conditions we signed that showed we were on a Month-to-Month Plan. Now that we are moving some of our phones to another carrier, AT&T claims we "signed" a 2-Year Agreement and is charging us an Early Termination fee because "that's what's in the system"