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You may not believe this one ?

upgraded my iphone X to a Galaxy S22, after 5 days I decided to return S22, and just keep iphone X, Rep on phone said box it up send it back, I was never offered to exchange the S22 for something else, (I keep all conversations transcribed/downloaded) then re-activated my iphone X, a few days later

Questions

 • Wireless Account

31

3

0

Husband’s ATT Account Needs to be Cancelled

My husband had switched from Sprint to ATT due to the recent “Free iPhone 13 on us” offer in the Summer earlier this year. Long story short, the customer service associates had messed up the address where the phone was supposed to be sent to and that resulted in them opening a second account that wa

Questions

 • Wireless Account

14

1

0

My mobile is not working

For fast two and half months, I am using the AT&T network. today morning onwards I didn't receive any incoming and outgoing calls that are not working. mobile number is (Edited as per Community Guidelines) Please to try resolve this as soon as possible Thanks Deva

Questions

 • Wireless Account

14

1

0

Port from another carrier

I am a new wireless business customer. I was a loyal T-Mobile customer for 20 years. As At&t has fantastic signal in the area of business I decided to switch carriers. I have 3 lines I would like to switch:  -My own line- ported over with out issues -the second line- after repe

Questions

 • Wireless Account

14

1

0

48 hour hold on the new account. I cannot access ATT account or add more lines.

I went to Target Mobile! Ported numbers from Tmobile to ATT. Activated the first line then when the person tried to add more lines it threw a saying account look up error. When I called ATT to add passcode they said ATT has put 48 hour hold on the account. Therefore, I cannot add any more lines or d

Questions

 • Wireless Account

6

0

0

Unauthorized lines added to my account

I purchased and paid in full an iPhone and activated one personal line. Upon receiving my monthly invoice, it shows a total of four lines that are on a business plan. I did not authorize this; I do not have a business nor a need for three additional phone lines. The ATT employee who activated these

Questions

 • Wireless Account

7

0

0

Accepted Solution

Refund that's owed me for over 1 YEAR

I have been waiting for a refund that's owed me for OVER 1 year now. It's a 200$ refund. I've talked to CS and Supervisors, both totally useless. WHO do I go to now?

Questions

 • Wireless Account

23

6

0

Unable to connect

I can't activate the app after installing and connecting it according to the instructions.

Questions

 • Wireless Account

4

0

0

Need help

Can't receive codes

Questions

 • Online Account Access

10

1

0

International Day Pass

I'm trying to find the details behind my International Day Pass charges, specifically, the phone number, date and time. On my bill I only see one transaction under "roaming", but I have 8 separate charges for International Day Pass. Where do I find more details?

Questions

 • Wireless Billing

10

1

0

Upgrade Reversal

Hello! I purchased an iPad Pro via the website on 11/21 using my upgrade. Within 30 mins of ordering, I cancelled it due and now as of today, it still has not been reversed. I am trying to actually do the purchase now and it is only allowing me to pay full price. I have spoke with various people

Questions

 • Wireless Account

35

7

0

Trade-in bait and switch

Wife and I decided to get on the same plan. We went to the AT&T store and they created a new account under my name. I was told that I would be getting a new S22+ phone, and a watch, for trading in my old S8 phone, which I showed them in the store. Wife's watch stopped working on its dedicated

Questions

 • Wireless Account

57

15

0

I need to see if I qualify for a phone

Motorola z flip2022

Questions

 • Wireless Account

14

1

0

Customer Service Smirk/Mock

Am an ATT subscriber since 2011 and still am loyal. Upgraded my phone to IPhone 13 this week going to the ATT store at 17500 Bloomfield Ave, Cerritos CA. Got promo discounts on it/Paid it/Easy setup and was out of the store happy. Upon reaching home, got confused with my receipt. Since its not t

Questions

 • Wireless Account

24

2

0

Combining Two Accounts Into One

My husband and I have been trying for over a year to combine our two personal accounts into one account. Not only will this help lower costs, but it will be easier to manage just one account instead of two.  Our accounts are two different billing cycles so they claim they cannot combine them.&

Questions

 • Wireless Billing

19

2

0

Pay my bill online

Pay my bill online,

Questions

 • Online Account Access

13

1

0

Accepted Solution

Additional charges after starting a new plan????

I just signed up yesterday for 4 lines on black friday deals and paid $290.72 which (according to the email receipt is for sales tax and shipping to my location). There were $0.00 down payments for each line because of the black friday deals. Today, I have 2 charges on my card in addition to the $2

Questions

 • Wireless Billing

41

5

0

Help beyond the third world call center.

I have been without phone service since Monday November 21st. I called in that day to have my phone moved from my Firstnet account to my Consumer account. The girl on the phone allegedly switched me over and informed me to give it about 10 minutes and everything would be complete. Ten minutes later

Questions

 • Wireless Account

11

0

0

Voicemail for Apple Watch set up through Family

I gave my young daughter an Apple Watch through Family Setup using my phone since she doesn't have a phone. She has a standalone number, but I can't seem to set up voicemail.  When I called AT&T they said she needs a phone.  What is the point of having a phone number if I can't set up

Questions

 • Wireless Account

35

7

0

Have I been scammed by an AT&T rep?

About six months ago, I changed my AT&T plan to one a bit more affordable. We had been paying about $90/month (I had a teacher's discount) before taxes and fees. New plan was $75 with unlimited data. A good deal. Before formalizing the switch, I saw a summary indicating that this plan was sig

Questions

 • Wireless Billing

25

3

0

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