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Water Cop shutoff valve

How can I control the water cop valve without the digital life service?

Questions

 • Device Troubleshooting

153

3

Accepted Solution

Official Solution

Alexa and Digital life issue

Over the past couple weeks or month. Alex will not control my Digital Life Skill.  It says my Digital life skill must be linked in the Alexa app.  I go to the Alexa app and the first thing I see is a box saying "link your Digital Life Skill."  I complete the linking process and it sa

Questions

 • Troubleshoot

121

9

0

Unable to get permit updated

I have changed the permit date but it keeps stating that the permit is expired

Questions

 • Troubleshoot

90

1

0

Replace DLC battery

I'm not sure what the DLC battery is?

Questions

 • Troubleshoot

160

1

0

Accepted Solution

Official Solution

Welcome Digital Life customers!

Hello and welcome Digital Life customers! We're happy to see you on AT&T Community Forums! If you have any questions about your Digital Life product or service, please feel free to post it here using the "Ask a question" button, and our community will be happy to help.

Questions

 • Other

33.9K

50

0

Accepted Solution

Official Solution

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password.

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password. My login is correct as work on Website.

Questions

 • Troubleshoot

208

6

0

Closed

AT&T digital life

I purchased a house in June of 2017 it has att digital life security already installed before I purchased the house. The service was turned off when I bought the house. Now today I have spent 5 hours so far trying to get my security system activated. A technician Came out to activate it but when he

Questions

 • Other

916

5

0

Door Lock screen is scratched

The screen that covers the key pad for the digital life door lock is scratched so bad, I cannot see the key pad. Can I get a replacement screen?

Questions

 • Troubleshoot

108

1

0

Required DLIFE app update now won’t allow access

IPhone 12 digital life app mandatory app update. Logging in is fine and using facial recognition 2nd attempt gets checkmark so it’s OK, but I get circular login requests. I briefly see the AT&T logo but returns to user ID. Sometimes after 6-10 login attempts I can view the camera & data but

Questions

 • Apps & Programs

395

12

0

Installation of Smart solve version 2.0.2.1181

I cannot connect with the Chat Agent via the AT&T ConnecTech to install the newer version of Smart solve noted above. A code is required to begin the installation. Help with this problem, please.

Questions

 • Device Troubleshooting

334

3

0

Digital life cameras no longer working

I just changed my internet provider. My digital life alarm system is still working after I moved the eternity cord from my old modem to my new modem.... but the digital life cameras are not working. How do I fix this? I keep getting this error.  "Your Digital Life Controller (DLC) is unable

Questions

 • Troubleshoot

162

1

0

Touch ID

What happened to Touch ID in the latest app update?! It is no longer available!

Questions

 • Apps & Programs

200

8

0

Change of wifi

I am changing my home internet company. How do I reconnect my at&t alarm and cameras over to the new internet network? 

Questions

 • Troubleshoot

89

1

0

Motion detection question

I am putting in light switch timers on my wall switches. Will this trigger the motion detection if alarm is set to away since the motion detector is on the save room.

Questions

 • Learn

74

3

0

Need more Digital Life signs

We need more Digital Life signs since the old ones broken

Questions

 • Troubleshoot

66

1

0

Digital Life - Water Sensors

(Topic 1) I have 4 water sensors (by dishwasher, by water heater, by washing machine & by sump pump). They are set up to send me notifications to my cell phone or email, when they detect water. The AT&T Digital Life Service Technician tells me that he does not know how to fix it. Is there a way to e

Questions

 • Device Troubleshooting

475

4

0

Can I turn the door chimes off or adjust the volume?

We just had a new panel installed and the chime when a door opens is too loud

Questions

 • Troubleshoot

83

1

0

Com munication error.

My Digital life system is giving me a communication error message

Questions

 • Troubleshoot

74

1

0

Resetting pin code

I just purchased my home and it had the digital life complete set up in it. However the previous owner canceled the service several years ago and doesn't remember the pin number for the system. I want to keep the system as is but reset the pin to factory setting sort of speak. How and what shall I d

Questions

 • Troubleshoot

101

2

0

How do I connect my wireless cameras?

I have wireless cameras how do I connect them to my att internet or can they be connected?

Questions

 • Troubleshoot

116

3

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