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Door Lock screen is scratched

The screen that covers the key pad for the digital life door lock is scratched so bad, I cannot see the key pad. Can I get a replacement screen?

Questions

 • Troubleshoot

85

1

0

Required DLIFE app update now won’t allow access

IPhone 12 digital life app mandatory app update. Logging in is fine and using facial recognition 2nd attempt gets checkmark so it’s OK, but I get circular login requests. I briefly see the AT&T logo but returns to user ID. Sometimes after 6-10 login attempts I can view the camera & data but

Questions

 • Apps & Programs

326

12

0

Installation of Smart solve version 2.0.2.1181

I cannot connect with the Chat Agent via the AT&T ConnecTech to install the newer version of Smart solve noted above. A code is required to begin the installation. Help with this problem, please.

Questions

 • Device Troubleshooting

320

3

0

Digital life cameras no longer working

I just changed my internet provider. My digital life alarm system is still working after I moved the eternity cord from my old modem to my new modem.... but the digital life cameras are not working. How do I fix this? I keep getting this error.  "Your Digital Life Controller (DLC) is unable

Questions

 • Troubleshoot

125

1

0

Touch ID

What happened to Touch ID in the latest app update?! It is no longer available!

Questions

 • Apps & Programs

155

8

0

Change of wifi

I am changing my home internet company. How do I reconnect my at&t alarm and cameras over to the new internet network? 

Questions

 • Troubleshoot

73

1

0

Motion detection question

I am putting in light switch timers on my wall switches. Will this trigger the motion detection if alarm is set to away since the motion detector is on the save room.

Questions

 • Learn

63

3

0

Need more Digital Life signs

We need more Digital Life signs since the old ones broken

Questions

 • Troubleshoot

55

1

0

Digital Life - Water Sensors

(Topic 1) I have 4 water sensors (by dishwasher, by water heater, by washing machine & by sump pump). They are set up to send me notifications to my cell phone or email, when they detect water. The AT&T Digital Life Service Technician tells me that he does not know how to fix it. Is there a way to e

Questions

 • Device Troubleshooting

445

4

0

Can I turn the door chimes off or adjust the volume?

We just had a new panel installed and the chime when a door opens is too loud

Questions

 • Troubleshoot

68

1

0

Com munication error.

My Digital life system is giving me a communication error message

Questions

 • Troubleshoot

61

1

0

Resetting pin code

I just purchased my home and it had the digital life complete set up in it. However the previous owner canceled the service several years ago and doesn't remember the pin number for the system. I want to keep the system as is but reset the pin to factory setting sort of speak. How and what shall I d

Questions

 • Troubleshoot

85

2

0

How do I connect my wireless cameras?

I have wireless cameras how do I connect them to my att internet or can they be connected?

Questions

 • Troubleshoot

98

3

How do I add a program to my Home Screen?

I am trying to add a rested or existing program to my Home Screen. Help?

Questions

 • Learn

36

1

0

keypad low battery singal

my key pad keep beeping with error messg low battery how do i change it

Questions

 • Device Troubleshooting

242

3

0

How to get back the Thermostat icon that disappeared from the Home Screen?

Thermostat icon has disappeared from my Home Screen how can I get it back to the front

Questions

 • Troubleshoot

46

2

0

DL Cancelled service

What actually still works locally if you cancel DL monitoring service? Assume app is a no. What about the control panel, sensors, camera etc.? Does the alarm still work if you "arm" the system or only the chirps when a sensor is tripped? Does dlc show a constant alarm status? Are sensors, camera

Questions

 • Device Troubleshooting

95

1

0

Yale door lock stuck

Our Yale door look is stuck and the door code does not unlock the door when using the app. I changed the batteries and this does not work when inputting the door lock code using the app or the door key pad the lock does not work and we just get some “chimes” from the door lock but the lock does

Questions

 • Troubleshoot

99

1

0

Accepted Solution

Official Solution

New Security Key Fob

Need to order new key fobs as my parents aren't comfortable with using their devices. Is there no where online to order them?

Questions

 • Other

54

4

0

Cannot log in to digital life on PC. Getting: Connection Lost: attempting to reconnect message

I can connect to digital life on the app on my smart phone but am never able to on my PC. I constantly get this message: Connection Lost: attempting to reconnect. Spinning circle is there constantly. I can see the home page shaded out in the background but cannot make a connection. This has gone on

Questions

 • Other

63

3

0

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