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Can an employee please help me cancel my digital life membership? Disappointed

I have called and waited for hours ....... hours to speak to a representative to cancel my membership but no one picks up the phone. Can an employee please help me cancel this already

Questions

 • Other

138

2

0

I'm not able to log in to my DigitalLife account

This has been happening for the past 3 days. App won't work to log in, and neither will trying to get to it by a browser. I'm fed up with this nonsense. Yesterday I waited 37 minutes for someone to answer the phone. I've been holding for 26 minutes already to try to get some help. This is so unprofe

Questions

 • Other

3.8K

16

Accepted Solution

Official Solution

Closed

Will Digital Life Thermostat work with New HVAC System

I'm having a new HVAC system installed (American Standard 2 stage cooling/2 stage heating). Will the existing Digital Life thermostat work with it?

Questions

 • Device Troubleshooting

375

1

0

Move to new house with existing digital life

I have moved to a new house with existing digital life. The alarm keeps ringing even when its disarm. What should i do. I dont have a digital life account.

Questions

 • Device Troubleshooting

182

6

0

My sensor is damaged

How can I get my damaged sensor replaced.

Questions

 • Troubleshoot

142

3

0

iOS Updated - Now App can’t login

IPAD updated to iOS 15… Now I continually get the login screen, but never actually get logged in I deleted and edited my password etc. with no success. Please don’t tell me to call support as the other users were told. Instead, can you tell us what the fix is, as several others have had this p

Questions

 • Troubleshoot

150

3

0

Accepted Solution

Official Solution

Will the DigitalLife thermostat work on a dual zone HVAC system?

My hew house has a dual zone system, meaning I have 2 thermostats, one on each floor, but only 1 HVAC system. The one system is controlled and distributes air based on the needs of both thermostats. Will the thermostats offered by AT&T work for my house?

Questions

 • Device Troubleshooting

2.4K

7

0

Changing the Master pin on a Yale keyless doorlock

Can you let me know how to change the master pin on my Yale keyless doorlock?

Questions

 • Troubleshoot

103

1

I paid for this service but it was never installed or explained.

I was illegally evicted and booted from my home and a lot of my things were stolen/damaged. I have this “digital life” and home tech protection but am not able to access or get the benefits of what I paid for.

Questions

 • Learn

153

1

Bundling Discount with AT&T Digital Life?

Is there any monthly discount for having the "AT&T Digital Life" as well as have AT&T Internet, AT&T Digital Home Phone and DirectTV Now? I ask because I would switch to this in a heart beat to keep everything together, but I currently have Simplisafe Home security.... and there most premium package

Questions

 • Other

1.1K

2

0

Closed

Any updates on what will happen to Digital Life

Has anyone heard or received any info. specific to what will happen to Digital Life?

Questions

 • Other

401

8

0

Accepted Solution

Official Solution

Removing existing equipment

I purchased a house and the previous owners had ATT digital installed. I do not have ATT service anymore. What can I do to get ATT to remove the old equipment and uninstall the wires in my house?

Questions

 • Other

259

1

0

Accepted Solution

Official Solution

Need help to remove digital life equipment left by previous homeowner

The previous owner left some digital life equipment in our new house. See photos. How do we remove it? Don’t see screw to remove the white box. Can you tell me where it is? Also the plug in last 2 pics is hard-wired into an outlet, I believe. Do I jus have an electrician come out to remove? Thank yo

Questions

 • Other

439

4

Accepted Solution

Official Solution

Old Internet Box

I recently moved into a house built in late 90s and there is what looks to be an old internet box. I am wanting it removed but I'm not sure how to go about it. Any suggestions? Thank you in advance! 😁

Questions

 • Learn

229

9

0

Camera not recording

At the end of November Thanksgiving day the camera stopped recording upon motion. I have messed around with the programs added new ones and I’m still not having luck. I can watch the live feed and I can manually record and take a snapshot, any advice?

Questions

 • Device Troubleshooting

143

2

0

Accepted Solution

Official Solution

Replacement Battery

I need a DLC-100 replacement battery. How do I get one?

Questions

 • Device Troubleshooting

149

4

0

Closed

Accessing my site

How can I access my site

Questions

 • Other

304

2

0

Replace and add additional outdoor cameras for Digital Life

Where or how can I purchase additional cameras for my Digital Life system? One of my outdoor cameras no longer works. 

Questions

 • Other

89

5

0

Closed

Digital Life Equipment Compatibility

Just curious if the hardware for these systems are proprietary or can they be used by another security provider?

Questions

 • Learn

910

3

0

master keypad is tempered

what does it mean? I changed the batteries in the master keypad and after that it says that the master keypad is tempered

Questions

 • Other

43

1

0

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