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Remove keypad from wall

I’ve canceled DL and need to remove my keypad from the wall. My kitchen contractor caulked around the edges so I can’t tell how it is attached.  It’s the type of controller that plugs into an outlet.  Any help is appreciated.

Questions

 • Troubleshoot

81

1

0

I want to add additional smoke detectors to my ATT Digital life system, any ideas?

I spoke to ATT Digital Life & was informed that they no longer support or sell smoke detectors. Any idea where to look for compatible detectors?

Questions

 • Device Troubleshooting

669

3

0

Monitored smoke detector options

I need to add monitored smoke detection to my home. After speaking with a Digital Life representative today and searching online:Is it accurate that AT&T Digital Life no longer offers monitored smoke equipment and/or services?If "yes" to #1, what 3rd party equipment options can I purchase to integra

Questions

 • Other

601

10

Closed

Att digital life security

Is there a reason why att is not investing more into this service? They used to have the best system out there. Best automations. Now you can’t even get a smoke alarm?  (Edited per community guidelines) I’ve been with them for 7 years and feels like the service is just dying away.

Questions

 • Other

247

11

Accepted Solution

Official Solution

Can we remove an old ATT Digital Life Security system from our new apartment?

We are checking we can safely remove an ATT broadband repeater and connected control box and smoke detectors from our apartment. These predate our ownership, are not part of our agreements to take over the property, and is not associated with any active ATT account.

Questions

 • Learn

147

3

0

Smoke Detectors

I understand that ATT is no long selling smoke and CO detectors. Is there a third party brand that works with the Digital Life system or will I need to return to ADT so that I have these items monitored by my system?

Questions

 • Troubleshoot

90

1

0

Video Downloads

All of the videos my Digital Life captures are being downloaded straight into my camera roll. How do I stop the videos from automatically downloading?

Questions

 • Troubleshoot

126

1

0

Does Anyone Have a Digital Life Smoke Detector to Sell

Hi All, I recently got AT&T Digital Life when I purchased a new home. I am looking to add smoke detectors to my system but AT&T no longer sells them. I was informed that f I purchase them from a third party, AT&T will install and monitor them. I cannot find them anywhere.  If an

Questions

 • Other

25

0

0

Accepted Solution

Official Solution

cancel digital life

how do you cancel digital life

Questions

 • Apps & Programs

285

3

0

Digital cameras have ceased to function

My internet service provider was recently switched, and I'm really happy with the move. A few months after switching modems, the digital alarm system I'd been using is still going strong. Digital cameras aren't working, though. What should I do now? This problem message keeps up over and over again.

Questions

 • Troubleshoot

61

1

0

My alarm panel has been indicating software update in progress for 48 hours

My Digital Life Alarm panel has a message on it saying "a software update is in progress" for over 48 hours. I can't set the alarm at all.  How do I fix this? 

Questions

 • Troubleshoot

216

1

0

Closed

Replace Battery

How do I get a new DLC battery? Mine needs to be replaced.

Questions

 • Troubleshoot

77

0

0

smoke detector issues

I changed the batteries and cleaned the detector and it still keeps going offline and giving us alarms.

Questions

 • Troubleshoot

97

3

0

Closed

Outlet control

Can someone please tell me what the manufacturer and model number for the outlet control are? I believe it's sku 4540C.

Questions

 • Device Troubleshooting

648

10

0

Accepted Solution

Official Solution

Moving to a new house can I take my Digital Life with me?

Moving at the end of this month to a house about a mile from my old house. I have AT&T Digital life in my old house and am trying to move the service to the new house. I can't find a number or chat button to help me coordinate the effort. I have already installed AT&T Fiber 1GB internet at

Questions

 • Troubleshoot

323

1

ATT email issues with a Macbook Pro

I've been having issues trying to add an att.net and a sbcglobal.net email addresses to my Macbook. I get errors like Oops, something went wrong. That error happens when I try to add he address using the Yahoo icon on the Mail program. When I try to add it doing the Other email account by adding it

Questions

 • Troubleshoot

463

4

0

CARE CODE: 205.2 [LU003]

Yes, I'm aware I've entered the wrong password too many times. No, clearing history, cache, etc. doesn't help. Tried resetting password, and get a message that I can't. Yes, I've waited hours in-between attempts at this point up to over 24 hours, and sometimes days between attempts. How can this be

Questions

 • Troubleshoot

93

1

0

Can an employee please help me cancel my digital life membership? Disappointed

I have called and waited for hours ....... hours to speak to a representative to cancel my membership but no one picks up the phone. Can an employee please help me cancel this already

Questions

 • Other

138

2

0

I'm not able to log in to my DigitalLife account

This has been happening for the past 3 days. App won't work to log in, and neither will trying to get to it by a browser. I'm fed up with this nonsense. Yesterday I waited 37 minutes for someone to answer the phone. I've been holding for 26 minutes already to try to get some help. This is so unprofe

Questions

 • Other

3.8K

16

Accepted Solution

Official Solution

Closed

Will Digital Life Thermostat work with New HVAC System

I'm having a new HVAC system installed (American Standard 2 stage cooling/2 stage heating). Will the existing Digital Life thermostat work with it?

Questions

 • Device Troubleshooting

375

1

0

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