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My alarm panel has been indicating software update in progress for 48 hours

My Digital Life Alarm panel has a message on it saying "a software update is in progress" for over 48 hours. I can't set the alarm at all.  How do I fix this? 

Questions

 • Troubleshoot

102

1

0

Closed

Replace Battery

How do I get a new DLC battery? Mine needs to be replaced.

Questions

 • Troubleshoot

56

0

0

smoke detector issues

I changed the batteries and cleaned the detector and it still keeps going offline and giving us alarms.

Questions

 • Troubleshoot

75

3

0

DigitalLife

Hello! I just bought a house and it has a digital life system installed. Work fine but I am not able to control it with the appt since I don’t have the login. Is there any way I can transfer ownership? I called and customer services want me to buy a new one. Really bad. I need help.

Questions

 • Other

87

3

0

Closed

Outlet control

Can someone please tell me what the manufacturer and model number for the outlet control are? I believe it's sku 4540C.

Questions

 • Device Troubleshooting

633

10

0

Accepted Solution

Official Solution

Moving to a new house can I take my Digital Life with me?

Moving at the end of this month to a house about a mile from my old house. I have AT&T Digital life in my old house and am trying to move the service to the new house. I can't find a number or chat button to help me coordinate the effort. I have already installed AT&T Fiber 1GB internet at

Questions

 • Troubleshoot

199

1

ATT email issues with a Macbook Pro

I've been having issues trying to add an att.net and a sbcglobal.net email addresses to my Macbook. I get errors like Oops, something went wrong. That error happens when I try to add he address using the Yahoo icon on the Mail program. When I try to add it doing the Other email account by adding it

Questions

 • Troubleshoot

297

4

0

CARE CODE: 205.2 [LU003]

Yes, I'm aware I've entered the wrong password too many times. No, clearing history, cache, etc. doesn't help. Tried resetting password, and get a message that I can't. Yes, I've waited hours in-between attempts at this point up to over 24 hours, and sometimes days between attempts. How can this be

Questions

 • Troubleshoot

79

1

0

Can an employee please help me cancel my digital life membership? Disappointed

I have called and waited for hours ....... hours to speak to a representative to cancel my membership but no one picks up the phone. Can an employee please help me cancel this already

Questions

 • Other

121

2

0

I'm not able to log in to my DigitalLife account

This has been happening for the past 3 days. App won't work to log in, and neither will trying to get to it by a browser. I'm fed up with this nonsense. Yesterday I waited 37 minutes for someone to answer the phone. I've been holding for 26 minutes already to try to get some help. This is so unprofe

Questions

 • Other

3.7K

16

Accepted Solution

Official Solution

Closed

Will Digital Life Thermostat work with New HVAC System

I'm having a new HVAC system installed (American Standard 2 stage cooling/2 stage heating). Will the existing Digital Life thermostat work with it?

Questions

 • Device Troubleshooting

360

1

0

Move to new house with existing digital life

I have moved to a new house with existing digital life. The alarm keeps ringing even when its disarm. What should i do. I dont have a digital life account.

Questions

 • Device Troubleshooting

151

6

0

My sensor is damaged

How can I get my damaged sensor replaced.

Questions

 • Troubleshoot

129

3

0

iOS Updated - Now App can’t login

IPAD updated to iOS 15… Now I continually get the login screen, but never actually get logged in I deleted and edited my password etc. with no success. Please don’t tell me to call support as the other users were told. Instead, can you tell us what the fix is, as several others have had this p

Questions

 • Troubleshoot

121

3

0

Accepted Solution

Official Solution

Will the DigitalLife thermostat work on a dual zone HVAC system?

My hew house has a dual zone system, meaning I have 2 thermostats, one on each floor, but only 1 HVAC system. The one system is controlled and distributes air based on the needs of both thermostats. Will the thermostats offered by AT&T work for my house?

Questions

 • Device Troubleshooting

2.4K

7

0

Changing the Master pin on a Yale keyless doorlock

Can you let me know how to change the master pin on my Yale keyless doorlock?

Questions

 • Troubleshoot

86

1

I paid for this service but it was never installed or explained.

I was illegally evicted and booted from my home and a lot of my things were stolen/damaged. I have this “digital life” and home tech protection but am not able to access or get the benefits of what I paid for.

Questions

 • Learn

134

1

Bundling Discount with AT&T Digital Life?

Is there any monthly discount for having the "AT&T Digital Life" as well as have AT&T Internet, AT&T Digital Home Phone and DirectTV Now? I ask because I would switch to this in a heart beat to keep everything together, but I currently have Simplisafe Home security.... and there most premium package

Questions

 • Other

1.1K

2

0

Motion Sensor control with pets?

My installer told me there was a setting the in the motion sensor that could be configured so it wouldn't go off with my cat running around the house.  I can't find any info on that option????

Questions

 • Device Troubleshooting

593

2

0

Closed

Any updates on what will happen to Digital Life

Has anyone heard or received any info. specific to what will happen to Digital Life?

Questions

 • Other

373

8

0

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