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Charged after changeover

After AT&T announced they were sunsetting Digital Life and that they were "passing off" the account to Brinks, I took that and had the new (and superior) Brinks equipment installed. But in reviewing my latest credit card statements, I see was charged by AT&T for three more months after the

Questions

 • Troubleshoot

131

6

0

Stop dead battery alert on window sensor

The contact sensor on one of my windows needs to be replaced and the alarm/alert  keeps going off.  How can I stop the alert until I can replace the battery?

Questions

 • Device Troubleshooting

262

10

0

Closed

How do I cancel?

I've been all over on the app and website and can't figure out how to cancel my account. Any ideas?

Questions

 • Troubleshoot

802

15

0

Digital Life Billing

Why am i being charged if my device de-activated as of October 1st? Yet i got a bill for Oct- Nov?

Questions

 • Learn

141

1

0

Closed

Carbon monoxide detector

NEVER use the carbon monoxide detectors from this company. I just had to get a new one because the old one expired and when I opened it the manufactured date is oct of 2016. I am sorry but a store wouldn’t get away with selling a carbon monoxide detector that was manufactured almost 5 years ago why

Questions

 • Other

376

10

0

Closed

DOOR LOCK JAMMED

I JUST HAD ATT DIGITAL LIFE INSTALLED YESTERDAY AND THE DOOR ALREADY SAYS LOCK IS JAMMED..HOW DO I FIX THIS..IT WONT LOCK??

Questions

 • Device Troubleshooting

1.6K

2

Alarm operation after Digital Life service ended by AT&T

We are aware that Digital Life service has been ended by AT&T and our system worked up to today but now both keypads display “software update in progress”. Does this mean that the system is now useless? We had our DLC replaced about two months ago as it was faulty and when the tech reinstalled t

Questions

 • Learn

325

20

0

Removing equipment

Alarm system is not longer been monitored I want to remove it. Called AT&T and they said they can not do anything. How I remove these things from my walls ??? the is insane how hard these is installed and now after owner pay full price for equipment you can not remove it !! 

Questions

 • Learn

315

25

0

Closed

Motion Sensor control with pets?

My installer told me there was a setting the in the motion sensor that could be configured so it wouldn't go off with my cat running around the house.  I can't find any info on that option????

Questions

 • Device Troubleshooting

745

2

0

Closed

DigitalLife

Hello! I just bought a house and it has a digital life system installed. Work fine but I am not able to control it with the appt since I don’t have the login. Is there any way I can transfer ownership? I called and customer services want me to buy a new one. Really bad. I need help.

Questions

 • Other

236

5

0

zoomed screen

I zoomed my screen. Now it wont unzoom!! I can't access my passcode bc it doesn't show all of them-the screen is zoomed out too far. Once I get to the screen, I can't get to settings! Help!!

Questions

 • Troubleshoot

138

1

0

Cloud Camera Storage?

One of our catalytic converter was stolen at approximately 2 AM, in camera frame, but by the time we realized it at 1 PM, the online camera record was overwritten. Is there a longer record of camera video in the cloud to which we could refer? Thanks.

Questions

 • Learn

162

4

0

Accepted Solution

Official Solution

Closed

How do I get a replacement battery for the DLC 100?

The battery light is red and from what I can tell I need to replace it. I tried pushing the "Fix it" button on the mobile app, but nothing happens. Then I searched and can't find a place to order the free replacement battery. I have had my system for a while and don't have a clue about 80% of it.

Questions

 • Device Troubleshooting

19.7K

7

0

Closed

Digital Life app required to be on home network?

I have not been able to log into the Digitial Life app when I am not on my home WiFi network. My husband used to be able and now he has the same as myself. Is there some setting we need to set to allow this? Thanks! Michelle

Questions

 • Troubleshoot

219

6

0

Closed

Window Sensor is down

I received a new window sensor kit which I installed but nothing is registering.  Everything is brand new! What do I do to get this one sensor up and running?

Questions

 • Device Troubleshooting

233

3

Removing a contact sensor

How do I remove a contact sensor from my system that I no longer want? Our home has old windows and the seal has never been great. I spoke with a representative on the phone and they said I could remove the unwanted window contact sensor by using test mode, deleting it from the Digital Life app, and

Questions

 • Device Troubleshooting

1.4K

4

0

Accepted Solution

Official Solution

Closed

Door contact sensors

How do I turn up the volume on the door sensors?

Questions

 • Device Troubleshooting

3.2K

4

0

Accepted Solution

Official Solution

unable to get Yale 220 lock to exit DL network (unpair)

how do i get my Yale 220 deadbolt lock to unpair with the DLC? i want to pair it with my Ring controller, but one first has to unpair with the DLC. i entered Master code # 7 # 3 # but it is not accepted. is the network module ATT 2.0 CP 2-5-3 proprietary?

Questions

 • Troubleshoot

749

6

0

Accepted Solution

Official Solution

How to unscrew my digital life equipment DLC 200C

I am trying to move and need to remove my Digital Life equipment. I cancelled my account after having the alarm system for over 3 yrs for which AT&T said that it was no need to return equipment.  So I didn't give it a second thought until now I am moving out of my apartment and need to rem

Questions

 • Device Troubleshooting

4K

12

0

Inherited System - Changing the evening alarm setting

I inherited the digital life security system in the home that I purchased and I do not have an active account, but have been using it in a localized setting. However, the system keeps adjusting the time at which the evening alarm is set. When I first moved in, it was at about 10pm and the setting ti

Questions

 • Troubleshoot

164

1

0

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