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Need a new "Protected By" sign

Need a new "Protected By" sign

Questions

 • Learn

101

3

0

Accepted Solution

Official Solution

Purchase More Sensors

Good evening chaps, I just want to purchase three more sensors for some windows but whenever I try to purchase them, it says there is a $39.99 monthly fee too. I must be missing something cause that doesn't make any sense. Can anyone tell me how to just purchase a few sensors without them adding mo

Questions

 • Learn

119

1

0

Worst customer service experience ever

Before my rant on horrible customer service, I'd like everyone know that the AT&T digital life product is far superior to the 15 year old ADT system we replaced. We are very satisfied with the equipment and the app (although the optional tablet control is a complete waste of money). The problem is w

Questions

 • Billing & Payments

828

7

0

New automation scripts

Apparently, the app has been updated to allow the user to create simple scripts to automate the use of the security system. I was interested in one suggested script, which would turn the alarm on at 10:30 pm automatically. That wasn't the time I wanted, so I used to customization mode to create my o

Questions

 • Apps & Programs

544

6

0

Where do I send my old DLC100 battery - no return label

My DLC battery needed replacing, and I was sent a replacement. The documentation says to send the old one back using the enclosed return label, but I didn't get a return label. Where should I send the old battery, and/or can I get a label to send it back?

Questions

 • Device Troubleshooting

225

1

0

Camera

Hello Does cameras include in the smart security package? If yes how many. I have hard time to reach the customer service. Thank you!

Questions

 • Learn

171

8

0

My new system just cost 299.00 for a locksmith to break in my house. ATT couldn't help

We arrived home after a week on the road and the door lock would not unlock.  Nothing happened. The website showed that the battery was low and the lock had jammed numerous times in the last week.  I called digital life and the said they could not get a tech there for three days. This was Wednesday

Questions

 • Other

341

4

0

phone number and email address needed to make a claim for damages

Hello, We have damage to our property from an AT&T crew.  Can you please let me know the email address to your risk management department and claims department? A phone number would be good too. Thank you.

Questions

 • Troubleshoot

39

4

0

Digital life alarm beeping repeatedly

Bought a home with att system, but not active, a couple days ago it started beeping one lone beep every couple hours and if i dont press # to silence it keeps beeping every 5 minutes. I changed the batteries on all the window sensors but that did not help. I have to get up at 2 in the morning to sil

Questions

 • Troubleshoot

1.5K

3

0

Smoke sensor

I need an additional Digital Like smoke sensor but when I call DL sales/support, it is not available to order anymore apparently. What can I do/where can I go to get one?  Do AT&T stores have them available?

Questions

 • Learn

67

3

0

Return old DLC Battery

I recently received a new DLC battery but there was no return label in the package. Does this mean I do not have to return the old battery? 

Questions

 • Other

79

1

0

Replacement key for deadbolt

We lost the metal keys for the deadbolt on the Digital Life door lock. How do we get new ones?

Questions

 • Device Troubleshooting

56

2

0

Alarm

How do I set the alarm to activate at a certain time? Thank you.

Questions

 • Learn

51

2

0

Accepted Solution

Official Solution

Closed

Glass sensor Replace Battery warning won't clear

We got a "Replace battery" sensor for a room.  Replaced the battery.  Still have the "Replace battery" message.  Swapped out the new battery with one in another room that's working fine.  Still get the "Replace Battery" message in the original room (now with a known working battery.)  This is the SE

Questions

 • Device Troubleshooting

1.3K

5

0

Accepted Solution

Official Solution

How do I install more surface window sensors to my existing system?

How do I install more surface window sensors to my existing system? I also want a sensor for my garage door.

Questions

 • Other

185

1

0

Can we get an answer on what’s happening to Digital Life?

Being a customer for over 7 years with Digital Life I signed my family up because of the new home security tech that was available through AT&T. On top of that being told new tech will keep on coming out. Within the last 4 plus years now no new tech has come out. Our gen 2 cameras are grainy com

Questions

 • Apps & Programs

280

14

0

Accepted Solution

Official Solution

The sound on my my video is over modulating. How do I fix this?

When I video , my video is over modulating very crackly how to fix this

Questions

 • Device Troubleshooting

360

1

0

0

Accepted Solution

Official Solution

Can we still use Digital Life after switching to Spectrum internet?

We changed internet providers to spectrum can we still use DigitalLife?

Questions

 • Other

394

1

0

0

Not getting motion notification

I am not getting notification on my phone when the motion sensor detects movement although my notification setting is on in my android phone as well as the digital app.

Questions

 • Device Troubleshooting

50

2

Accepted Solution

Official Solution

I forgot my pin, how can I change it?

How do I change the pin because I forgot it

Questions

 • Device Troubleshooting

444

1

0

0

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