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Need to Replace Battery

I have had my ATT Digital Life Security system for a few years and recently it started beeping with the display saying to replace the battery. I presume my monthly subscription fee covers routine maintenance on the system?  How do I schedule an ATT service rep to come to my house to replace th

Questions

 • Learn

249

7

0

System not working

System hasn’t work in over a year. I don’t know why. Can someone come look at it? Also we had a thunderstorm last night and my tree fell hitting my outside camera. Please let me know.

Questions

 • Troubleshoot

59

2

0

Accepted Solution

Official Solution

Remove Digital Life Equipment?

I am a real estate agent with clients who just bought a house that has a Digital Life security system. There are multiple boxes within the unit and other random components plugged into walls, etc. My clients are not signing up with AT&T for home security. Does AT&T send technicians upon request to u

Questions

 • Other

5.4K

5

0

Camera Compatibility

Are there any security camera systems that are compatible with AT&T Digital Life?

Questions

 • Device Troubleshooting

97

1

0

Accepted Solution

Official Solution

How can I get my outdoor cameras setup?

I have 4 cameras from Cox but it's hardwired to my house I no longer have Cox and when a At&t sales rep. Came to my door I asked about the service and would they be compatible the rep said yes that is why I switched services to At&t but never can get an answer and now my house is not secure

Questions

 • Apps & Programs

3.1K

6

0

Moving Service

I’m moving next month and digital life is available at my new address. However I will need to purchase additional door/window sensors.   Do I take my existing equipment with me and only purchase the additional sensors or do I have to purchase a whole system?

Questions

 • Other

53

2

0

Accepted Solution

Official Solution

Digitallife Controller and Keypad - HOW TO DISABLE

I have cancelled my service with ATT Digitallife , but the Controller is still plugged in and operating (has some green/red light flashing) and the Keypad is telling me it has a "software update in progress".    Please let me know what I should do first to disable the system; handle the Controller f

Questions

 • Other

2.3K

5

Where'd the chat go???

I have had a terrible experience moving- I moved down 2 floors and across the hall in the same building and it has been an absolute nightmare. I have unresolved outstanding issues still- over a month later- and the chat feature has now disappeared from my account. It is like AT&T is making it pu

Questions

 • Troubleshoot

42

1

0

digital life login problems

Cannot login to digital life app on computer.  The screen continues to indicate 'connection lost'   Account #(Edited as per community guidelines)

Questions

 • Troubleshoot

622

2

0

Closed

New Service with existing system

I recently purchased a home in Memphis Tennessee at and would like to use the existing system. I cannot locate a phone number or anyone to discuss this system, its functioning or its service agreement. Please help. Thanks

Questions

 • Learn

58

1

0

Accepted Solution

Official Solution

Digital Life Ethernet Cable needed

I have changed the location of my router and it is no longer by the control box. Which type of ethernet cable is needed to connect to the router?  Will a RJ45 Cat6 cable work for this?  I have also changed internet providers and no longer use AT&T.  Can I connect Digital Life to

Questions

 • Troubleshoot

97

1

0

Use Cell Phone to Arm and Disarm

In the past few weeks it has taken from 5-15 minutes to arm or disarm my system using my cell. Was always just a moment for years. It logs in just fine as always but this is ridiculous wait time.  One person with tech support said to reinstall the app which I did but that sounded strange since

Questions

 • Troubleshoot

55

3

0

Customer Service Line Busy For 2 Years Straight

I've been having technical issues with my Digital Life service for roughly 700 straight days now and your chat service has been perpetually busy, your phone lines don't work anymore, and the one reliable resource I could count on time and time again (your Content Hub) has disappeared. Does Digital L

Questions

 • Other

81

6

0

Turn off beeping while in test mode

I am waiting for some CR batteries to replace in a door sensor and the keypad is beeping every 5-10 minutes letting me know something is wrong. How do I make it stop until I can get the batteries replaced?

Questions

 • Learn

49

1

0

Snapchat calls

When I use the Snapchat app on my phone and someone calls me from through it or I call them, Does their phone number show anywhere on my bill? Does that phone number show on the bill even though the calls were made or received through Snapchat and not my actual phone?

Questions

 • Billing & Payments

458

1

0

Outdated low quality outdoors cameras

I am a customer of ATT&T for many year. I have had very few issues with the service or the equipment over the years. But now the quality of the cameras is an issue. The other day we had a potential security issue, and the cameras were of no use. They are a far cry from what the markets offers

Questions

 • Device Troubleshooting

76

3

0

How do I remove DLC 100 box when no plug is visible?

I need to remove DLC 100 box from closet. No visible plug is showing but AC light is on

Questions

 • Troubleshoot

144

1

0

camera stopped recording

Camera is not working or recording

Questions

 • Troubleshoot

58

1

0

For new and prospective customers.

I’ve been with digital life for 8 years now. The security and home automation is rock solid. Honestly tell me one vendor that has an end to end solution. From security to home automation. Every other vendor either lacks something as simple as a motion sensor or provides security but no home automat

Questions

 • Other

74

4

0

Transferring Service

I have been a Digital Life customer for five or more years now, but we just moved out of the home in which we had all of the equipment installed. I cancelled our Digital Life service with the understanding, from the AT&T representative who cancelled our service, that I would be able to transfer

Questions

 • Billing & Payments

88

5

0

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