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Cancel Service

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Questions

 • Learn

57

2

0

Where does digital life store the video it records from the security cameras?

From my app I see that only 250MB of video gets stored. That is rather small. Is there a way to expand this storage? Where does the video get saved? Is it on the cloud or on the local controller itself. Is the camera feed constantly being uploaded to the internet? The digital life controller is conn

Questions

 • Device Troubleshooting

125

5

What happened to the digital life action on Google Home

The following link provides instructions on how to integrate digital life with Google Home. However, when I search for the "Digital Life Action" as described in the FAQ below, it does not appear to exist. What happened? Is there a different way to do it? Is it even possible? https://ourlivingroom.at

Questions

 • Troubleshoot

207

3

0

Digital Life Tablet not connecting to Backend Services

I recently had my internet changed to a new provider. When I log in on my tablet I get cannot connect to backend services error. I have wiped the tablet but have no success. Anyone have any suggestions.

Questions

 • Device Troubleshooting

1K

13

0

Battery replacement

How and where do I get a DCL battery replacement for my security system

Questions

 • Troubleshoot

59

1

0

Features

Does Digital Life get connected to all doors and windows?

Questions

 • Other

40

2

0

Closed

Digital Life Cameras Not Recording

I have 2 Outside Cameras and One Indoor Camera.  All cameras  show live but will not record any motion or snapshots.  Just had tech come out to check  and bring an indoor camera because had an outdoor camera inside.. He checked system did a reset etc etc etc and said all was good and it would take a

Questions

 • Device Troubleshooting

4.4K

13

No notice for digging up front yard

We saw bright red caution flags in our front side yard one fine day. Few days later, crew shows up to dig the area. They then leave the site by placing a wooden plank on dug up space and orange caution cones. It’s been more than 2 weeks and no one has come by to clean this up. The plank and cones ha

Questions

 • Troubleshoot

41

1

0

Yale door lock

How do I add a guest pin to door lock?

Questions

 • Learn

165

1

0

Closed

Digital Life Network Connection

I have a new wireless network and password. How do I update my settings on the Digital Life app?  I tried on-line chat but it keeps telling me my session has expired.

Questions

 • Troubleshoot

39

0

0

Transfer of service

Bought a house with DigiLife equipment. Prior owner called AT&T DigiLife and requested "transfer of account/billing responsibility" to me per AT&T DigiLife's request. I call AT&T DigiLife to activate service in my name. Then they ask me to do the same thing again - have previous owner ca

Questions

 • Other

49

3

0

Accepted Solution

Official Solution

App not working

I have a problem viewing my system thru app.  I can log in for just a second and the app will close right away.  Uninstall and re install app still doing the same.  Talk to 6 different agent and they can’t resolve the problem.  Please help.  Thank you.

Questions

 • Apps & Programs

329

13

0

Generate App Password

I am trying to generate and app password to use on Fetch rewards, but on my account and security tab the only thing it shows me is when I last changed my password. There is no option to generate an app password and it is really annoying.

Questions

 • Troubleshoot

81

1

0

Back door sensor takes lithium 123a not 2032?

Went through solution center to receive type of battery to replace on back door. I purchased the lithium 2032 but when I took off the cover a 123a was there. Do I have an old no longer used sensor?

Questions

 • Troubleshoot

61

6

0

Closed

Transfer of service

Bought a house with DigiLife equipment. Prior owner called AT&T DigiLife and requested "transfer of account/billing responsibility" to me per AT&T DigiLife's request. I call AT&T DigiLife to activate service in my name. Then they ask me to do the same thing again - have previous owner ca

Questions

 • Troubleshoot

40

0

0

DLC battery replacement

I have tried multiple times to order a battery from the app and from my account online and it's not working. Please help! The beeping is driving me crazy.

Questions

 • Troubleshoot

52

1

0

Motion detector

No scans are recorded due motion detection

Questions

 • Troubleshoot

25

1

0

system continues to beep

When we open the front door using the keypad on the lock provided by digital life, the system does not turn off. Instead it starts beeping which we know will trigger an alarm if we don’t manually turn it off. Open the door with the keypad used to turn the system off. What has changed?

Questions

 • Troubleshoot

48

1

0

Accepted Solution

Official Solution

How to Uninstall Digital Life

I just bought a home that has an ATT Digital Life security system installed. The account is not active, and I cannot afford to have the package. The front door has a keyless, keypad entry. It does not work. There is also an outside camera. All of the doors and windows have sensors, and the keypad/co

Questions

 • Other

13K

28

0

Window sensor tamper alert

Received a notification that a window sensor had been tampered with. One of my dogs had knocked the sensor off the window.  I replaced the battery and then replaced the sensor back on window.  Got notification in the app that the sensor had been restored.  But my control panel still

Questions

 • Troubleshoot

57

3

0

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