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Camera video stream

I have 4 outside and 1 indoor camera. I continually get no video stream available. I have 2 small pads and both do the same thing but yet I can get on my phone.

Questions

 • Device Troubleshooting

380

3

0

Editing/Modifying a payment arrangement

I tried to edit/modify a scheduled payment online. I wanted to now split the payment between 2 saved payment methods.  I changed the amount for the one payment method, kept the same date, clicked the box for "split payment", and entered the second payment amount, method, and date.  I keep

Questions

 • Troubleshoot

44

3

0

What do I do if at&t box is on fire

What do I do? Help!

Questions

 • Troubleshoot

70

3

0

cancel subscription

will the alarms and security system still work if I cancel subscription

Questions

 • Learn

77

1

0

Closed

Motion sensor not sticking

The sensor on my bathroom window keeps falling off. I called AT&T Digital Life and they said they would send out new tape. When the sensor was installed on my bathroom window I specifically asked the installer if steam from the shower would be a problem with referance to the sensor staying stuck on

Questions

 • Device Troubleshooting

337

2

Cannot cancel Digital Life

I tried to cancel the home security system that we have used for 4 years. I called the ATT store to see if they would do it in person. The agent said it can only be done online. Then I reached out to the online chat. The agent said it can only be done via a call. So I called and pressed "6" which

Questions

 • Other

277

2

0

Closed

Cancelling Digital Life

I called ATT and requested cancellation of our digital life service.  The girl would not quit trying to talk me out of it so I finally had to hang up on her as I was at work and the call was taking too long.  I sent ATT my pro-rated payment to 8/31.  Does anyone know the alarm monitoring number I ca

Questions

 • Other

364

2

0

Volume too low

Is there a way to turn volume up on the alarm keypad The 'beep' volume on the SW_ATT_PAD2W Very loe

Questions

 • Device Troubleshooting

326

3

0

Accepted Solution

Official Solution

DL door bell/camera

Any updates on ATT offerind DL door bell/camera?thanks.

Questions

 • Apps & Programs

2.1K

4

0

Closed

Activate service for new homeowner

I just moved into a house with all the digital Life equipment installed. How do I simply activate the service?

Questions

 • Other

949

19

0

Accepted Solution

Official Solution

Unable to reset my Digital Life keypad?

I wanted to change my keypad code. I am unable to change and reset the keypad. Help me

Questions

 • Troubleshoot

60

2

0

Low battery alert

My keypad is beeping and flashing replace batteries in the siren. Where is the siren ?

Questions

 • Troubleshoot

83

3

0

Closed

Digital life tax problem

I have been a Digital Life customer for years. Suddenly with my April bill, I am being charged tax, where I never have been before. I have spoke to FOUR people at Digital Life and two via chat and nobody can tell me what changed, or will let me talk to anyone in the accounting department. They keep

Questions

 • Billing & Payments

278

1

0

Accepted Solution

Official Solution

Door open/close alert beeps

Sometimes I really like the 'beep beep' that occurs when you open and close the doors but would like to be able to disable at times.Os this an option???

Questions

 • Apps & Programs

827

3

0

Siren

What does the siren look like? I need to replace the batteries but I can’t locate it.

Questions

 • Learn

43

1

0

water sensors

I have been trying for a year and a half to get a replacement for a defective water sensor. I was told 3 times, including yesterday that they were out of inventory.  A year ago I was given a case number.  Yesterday the rep would not own up to knowing about any previous complaint but offer

Questions

 • Other

95

6

0

Garage door

DigitalLife app reporting a failure with my garage door even though it is closed as commanded.

Questions

 • Troubleshoot

38

1

0

Closed

Electric Bill Increase?

Hi everyone, just troubleshooting a 3x spike in our electric bill...bit of a shock (pardon the pun).  We just have the standard Dig Life package, no cameras or docklocks....but our electric bill had a huge jump.  Has anyone else had this happen?  Just wondering if it is the security system or someth

Questions

 • Billing & Payments

582

4

0

Need a new DLC battery

I am in need of a new DLC battery for our system. Can someone provide assistance with that? @ATTDigitalLifeCS

Questions

 • Troubleshoot

89

1

0

Closed

Thermostat Not compatible

I recently replaces my old builders grade heating/cooling system with a new carrier system. The HVAC technician tried to use my digital life thermostat and it did not work. Is there an upgraded or different thermostat I can use with my digital life system?

Questions

 • Device Troubleshooting

101

4

0

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