From last 3 months we have been getting $85 bill when the monthly bill is $80. Also our Auto pay is set up. I will lodge a complain about this issue. Deeply disappointed. Have been back and forth with customer service but no result. Seeing this increase in bill even after enabling auto -pay for more

Beginning 08/30, I have been experiencing issues with connecting to my corporate VPN from home. I worked extensively with our corporate networking team on 08/30. We are seeing no errors reported on either our corporate firewall or on my home desktop.  Several other employees are experiencing t

On September 18 evening y home internet went off. I tried the Smart Home app recommendations without success. I reported it and was given an appointment for next day, Saturday. A guy came, checked the modem and wiring, said they were okay. He went outside and after like 30 minutes came back and tol

Hello, My internet was installed 5 weeks ago and I was informed that AT&T would bury the cable that runs from the street to my house within 10 days. It is still above ground, unburied. I tried to contact via the chat and now see a new order on my account for the internet I already have. How

Hello, AT&t is being super aggressive in their tree trimming and fire mitigation. With all lived through this in California for decades and so I'm very aware of the problems. But it would be great to communicate with the tree companies and AT&t better. Does anyone know who we can call?

Our land has a 1950 easement that has been abandoned by AT&T. There has been no activity on the easement for decades. Can I get a release for this easement to remove the encumbrance. It equals 1.6 acres of land. Who can help me on this issue?SB

None of our residents at Fossil Creek at Westridge in Mckinney, Texas have ATT Fiber. Residents have between 50-75 mbps DSL lines. The Prestwyck neighborhood directly on the other side of Independence has fiber available to all residents. Both neighborhoods were built in 2017. What is wrong with our

Fiber is installed in the POP at the end of my driveway. Most of my neighbors are using AT&T Fiber. I have been trying to get Fiber installed at my house for a year now.  In fact, when a local AT&T Technician is in my neighborhood, if they see me, they always ask me why I have DSL and

I have been charged for equipment I returned within the 21day window.  I have called 611 twice.  My dispute has been escalated twice.  Nothing has been resolved.  I have given them the date I received an email confirming equipment was received.  Their "back office" must be run by (Edited per communi

Hello. My att.net email account was made a few years back when I first got att internet. My internet is still tied and active to this account but I don’t seem to remember the password or the answers to the security questions. When I try to reset my password, I get to a screen that prompts me to ente

I work for a Dallas developer and we have a right of way easement over one of your manholes. We are going to need you to relocate this manhole. The location is on Marilee Rd, Garland, TX. Please email me at [email scrubbed] with a response or good number to call for this.

I am locked out of my at&t account. I cannot pay bill. Let's make sure it's you The number shown is old aT&T number which was disconnected several years ago.

How do I delete multiple contacts in AT&T Mail at once? I have a lot of outdated contacts that were somehow imported years ago. It will take too long to delete them one at a time. Is there a way to select/check the ones I want to delete and then batch-delete them?

I've had this homebase for years I would like a new router but I do not know how to go about it

I am trying to access my school's book website but AT&T keeps blocking it. Does anyone know how to make that website accessible I really need to access my books?

Trying to cancel internet service, or get a better deal. Been on hold for over an hour and 45 minutes. Any way to cancel without using a phone? I know they make you jump through hoops to cancel, but this is ridiculous.

If source of fiber lines ( AT&T rep calls it matrix box) is buried in my street, how does the installer bring the fiber line to my house? Do they dig a trench in my front yard lawn?

My Internet Air equipment arrived today. No instructions for setup included, but a message in the box said, "To learn more: att.com/AllFiHub-InternetAir". That address led me to a video that likely would have been helpful if I was fluent in Spanish. Sadly, I'm not. Tried the Chat thing, was given a

I cannot connect online or by phone with Northlane. I was not given a pin number to use with the card. I cannot use it as a charge card or gift card either. How do I get my refund????

We recently switched from Xfinity to ATT fiber. Had no issues for the first month.  Then beginning 5 days ago, the wifi is in and out all day and night.  Worse in the evenings and is out for over an hour at a time.  The only answer we ever get is that there is an area outage and it w