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Neighbor dog keeps digging up Fiber cable

I have had to call ATT technicians out for the 3rd time due to a cut fiber cable in my neighbors back yard. The hookup is in the neighbors yard, and before hooking it up, the technician had them pre bury the cable.   When they showed up for the install, the neighbors dog had dug up and ch

Questions

 • AT&T Fiber Account

34

3

0

Gateway ATT 210-700

I've tried and tried to connect my tablet to WiFi but says signal is poor. Why....

Questions

 • AT&T Fiber Equipment

37

3

0

Accepted Solution

Official Solution

Wifi has been out for 6 days

Wifi been off here in pine bluff, Arkansas for about six days now I want too know are we going too get wifi data back from this outage or what etc.

Questions

 • AT&T Internet Account

1K

7

How do I unlink my wife's user id from mine?

I made the mistake and combined all our userid's into one so I could only use one password for all. The problem is I linked my wife's id to mine and we use separate passwords and want to continue to use separate passwords.  I am the account holder.

Questions

 • AT&T Internet Account

28

3

0

Latency issues every evening as of late

I've been a 1G fiber customer for a couple of years now. No issues until about 1 month ago. Every evening around 8-11pm (ET) when we start streaming TV services, latency for my WAN seems to suffer. Trying to watch a football game on ESPN the other night was horrible. Quality in and out, buffering, e

Questions

 • AT&T Fiber Equipment

106

18

0

Can send but cannot receive emails

I have an old ATT email account that I've been trying to use. It looks like I can send emails through this email account but it cannot recieve emails. When I try to send something to this ATT email, it doesn't go through and this error appears: 550 5.2.1 <[email scrubbed]>... blank mailhost -

Questions

 • AT&T Internet Security

49

2

0

Accepted Solution

Official Solution

Connecting a static IP

For the stable operation of the mail server, I need a static IP address. In the technical support chat, I was told that I have to pay for a minimum of 8 IP addresses. To connect, I have to schedule a visit from a technician. Question 1 - can I connect remotely, don't expect a technician visit.? Q

Questions

 • AT&T Fiber Account

160

17

0

Closed

Late Return Of Equipment

My husband and I are military and have forgotten to return our equipment. Found it in a closet and have been holding onto it for almost 5 months by mistake. If we return it now, will we still have to pay the equipment fee? This issue is causing us to not be able to add a new line to our account.

Questions

 • AT&T Internet Equipment

716

4

0

The internet fiber

My concern it's that I have a neighbor that have Internet fiber and I live near and I can't have fiber internet, my home living so close.I was with you on my apartment and I would like to get back with you on my new house, but I can't with so few mbps.

Questions

 • AT&T Fiber Ordering

34

1

0

AT&T Active Armor Internet Security Suite (VPN)

Hello, I chatted with AT&T Online Chat through AT&T Home Manager app. I'm simply trying to get my 3 devices (MacBook Pro, iPad Air, and iPad Mini) to a VPN service that AT&T Active Armor provides.  I have 2 devices connected to it with no problem.  I understand you have to

Questions

 • AT&T Fiber Account

101

8

0

Cisco AnyConnect VPN Connectivity Issues

Previously had Spectrum and switched to ATT fiber about a week ago. For the first week everything was working fine with my work's Cisco AnyConnect VPN.  When i logged into work on Monday through VPN it kept connecting and disconnecting Outlook and Messenger every few minutes.  I figured i

Questions

 • AT&T Fiber Equipment

39

3

0

Internet has been down for a week

Internet has been down for a week in beaver dam ky. Was not notified towers in the area were being worked on.  Constantly checking the outage map and it finally showed outage was resolved almost 2 days ago.  Still no Internet access though.  My gateway is still showing no service eve

Questions

 • AT&T Internet Equipment

72

6

0

Accepted Solution

Official Solution

Closed

Does the U-Verse internet require a phone line for input?

(Edited) Question regarding U-verse Internet and phone service.

Questions

 • AT&T Internet Equipment

33K

4

0

Accepted Solution

HBO Max can't verify sign-in even after clearing browser data

ATT internet fiber 1000 plan says I have HBO Max. I tried signing in by selecting provider ATT. After successful ATT sign-in, HBO Max site says it can't verify and it looks like I don't have HBO Max. Following ATT FAQ, tried clearing Edge browser data from all time. Re-attempted sign-in to HBO Max,

Questions

 • AT&T Fiber Account

76

14

Irobot j7 not connecting

Hello, We just switched to AT&t fiber service. For whatever reason now my iRobot will not connect to my phone. I have rebooted the robot, rebooted the router, taken off the app and redownloaded, and I made sure we are on the right Wi-Fi connection in regards to the robot. Any additional advic

Questions

 • AT&T Fiber Equipment

25

1

0

My Wifi Won’t Stay Connected

My roommate and I have had AT&T Wifi for over a year now and since the very beginning we have had the same problem- Our wifi continuously disconnects on all devices. It cuts in and out multiple times in an hour period. Whether it’s searching the internet on a cell phone, attempting to watch tv o

Questions

 • AT&T Internet Equipment

285

2

0

Fiber internet installation availability

Columbus MS 39705. When will fiber internet be available in my area? [EDITED per Community Guidelines - removed personal information]

Questions

 • AT&T Fiber Installation

41

4

0

Internet registration?

I seem to get nowhere trying to register my internet account.

Questions

 • AT&T Fiber Account

19

1

0

Sign up bonus reward scam?

I was recently roped into swtiching from my existing ISP to AT and T when I went to sign up for a wireless line. I was offered a $300 to swtich and told that I would be contacted within 6 weeks of initaiting and continuing service to recieve the reward. Its been 8 weeks and I haven't received anythi

Questions

 • AT&T Internet Account

43

2

0

Accepted Solution

Official Solution

How do I get my Pace 5628AC to reconnect to my service?

My Pace 5628 AC gateway was disconnected from power and cable for several hours today. Since reconnecting the power and cable cords, the broadband light continues to flash red.

Questions

 • AT&T Internet Equipment

155

1

0

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