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ONT is in garage; will BGW210 need to be in there too?

I rent a 3 bedroom home with a garage. The internal ONT box is located in the garage and the external ONT box is on the opposite side of the wall outside. I'm waiting for a tech to come to help with installation (sometime next week) and would like some thoughts / ideas / opinions... My concern

Questions

 • AT&T Fiber Equipment

44

5

0

AT&T Fiber connection slowing down every night

So, I've had AT&T Fiber at my house for over 4 years now and it's been the best internet provider I've ever had, up until the past month or so. In the past month I can watch the speeds from my router (Amplifi Alien) to the ISP start dropping (Sub 100 Mbps) around 8 pm and the pings rise (~100ms)

Questions

 • AT&T Fiber Equipment

1.1K

23

Accepted Solution

Fiber modem reboots every day

I love my 1G fiber, but the last few weeks it has started rebooting itself every day. Running a connectivity logger on one of my computers, I can see that the reboot is happening extremely predictable - every 25h8m7s. I can predict almost to the second when my internet will go down. There is no

Questions

 • AT&T Fiber Equipment

244

14

Ip address change for Fixed Wireless Internet

Came home from the weekend only to find that local chanels on my TV through the Internet were no longer availble. I have ATT Fixed Wireless Internet. Turns out my IP address is in Alexandria Louisiana. I live in Liverpool TX about 250 miles away.  The ATT tower is about 1/4 mile from my house.

Questions

 • AT&T Internet Account

19

4

0

Accepted Solution

Official Solution

Closed

How long does it take to turn my internet back on?

My service was suspended and I just paid my past due bill an hour ago, I was wondering how long will it take for my internet to come back on?

Questions

 • AT&T Internet Account

541

2

0

Accepted Solution

How best to locate deco satellites?

is there a way through an app to determine where to place a deco satellite? I thought I had posted this already so apologies if I did.

Questions

 • AT&T Fiber Equipment

22

2

0

Accepted Solution

Official Solution

Not Seeing HBO Max Tile Under Accounts and Cannot Active Plan

I just signed up for AT&T Internet Fiber 1000 plan this week at COSTCO which includes HBO Max. I have had a HBO Max account, that I just let expired to take advantage of this offer. The fiber was connected today and I've gone in to my account to set up the HBO Max, but I"m not see the title u

Questions

 • AT&T Fiber Account

84

10

0

upload

is the upload speeds for the 1 gig internet the same as the download?

Questions

 • AT&T Fiber Equipment

11

1

0

Wifi help

I pay way too much for wifi and phone "service" to have to read, understand, and try and fix my own internet connection problems! A technician should be able to come to my home and fix the problem without extra charge... is there such a service?

Questions

 • AT&T Fiber Equipment

16

1

0

Why does the AT&T Speed Test ALWAYS show significantly more bandwidth than any other test, and why does my bandwidth drop to 15 vs 300?

I have the 300 Mbps fiber plan. Routinely during the day, I have trouble with web meetings. I check the speed using Ookla, or MeasurementLab, or Speakeasy.net.. I get a reading of 10 to 15 Mbps for the download, with the upload being 270 or so on average. If I do this 2-3 times in a row, magical

Questions

 • AT&T Internet Plans

49

7

0

Can I change mesh link SSID/network name?

I spent hours trying to set up a new network with my ATT router's SSID. Only when I added an"-1" to the SSID would it work. Will that mess me up with ATT? I set up the router as Passthrough and turned off the 2.4 and 5 antennas. See attached settings. Oddly the TV seems to work on the

Questions

 • AT&T Internet Equipment

11

0

0

Sign up for Internet

Hello, I wanted to know what are the deals you can offer me to sign up for Internet? I am moving soon and I wanted to install internet at my new location. Thank you, Belen Tovar

Questions

 • AT&T Fiber Installation

22

2

0

Default Location for AT&T Fiber

When I first got AT&T Fiber, my ping was 6 ms. I was having internet issues, so they sent me a new router, which I installed.   When I log into different websites (i.e. Speedtest), it shows my default location is somewhere in Texas.  However, I live in CA.  I believe this

Questions

 • AT&T Fiber Equipment

40

9

0

Upgrade from U-Verse internet to ATT Fiber internet

I am currently an ATT U-Verse customer trying to upgrade my internet. I requested to upgrade to fiber not knowing if that was the proper choice. I received the equipment to upgrade to fiber but the box did not include everything needed to make this upgrade work with my existing equipment. Item no.

Questions

 • AT&T Fiber Equipment

23

2

0

Hardwire connection needed downstairs

My wife's job require she have a hardwire connection to work from. We don't have one downstairs and need one for her to do her work. We have one upstairs but wondered how hard it would be to connect one to an outlet downstairs.

Questions

 • AT&T Internet Equipment

19

2

0

Mesh router for use with AT&T fiber router gateway

I need to connect my IP phone to a satellite unit of a mesh router using my AT&T fiber internet. But, my router is on the first floor and my office on the 2nd floor.  I was told a mesh router is the answer?  Is the TP-Link X55 overkill for my needs?  I just need to plug my phone

Questions

 • AT&T Internet Equipment

19

2

0

Guest Wifi, did not give perission

Guest WiFi connection showing on our Wired Cable devices in our Smart Home Manager, have not given permission and unable to change

Questions

 • AT&T Internet Account

26

2

0

Complaint! Yard ripped up and white utility post sitting 4 ft up out of the ground

I don't have an issue with your company doing maintenance work to dig in fiber-optic lines to connect the high school to the elementary school, but I have a problem with you tearing up my front yard (a good 25ftx40ft) and NOT FIXING IT! The least you could have done was make my yard presentable and

Questions

 • AT&T Fiber Installation

159

6

0

Closed

I need to have phone lines moved for construction

I need phone lines moved for construction. You have run phone lines across a property that is not in your right of way. I need these removed immediately. I have been trying to get these moved for a year now.

Questions

 • AT&T Internet Equipment

80

3

0

Epson Push to Scan not working

I have an Epson ET-2850 Printer/ Scanner. My printer does not recognize my laptop, as it once did prior to the Windows 11 upgrade. 

Questions

 • AT&T Internet Equipment

60

15

0

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