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InstantOn Wifi still with last tenet

I moved into my new apartment and the instanton wifi here is still in the last tenet's name and I can't figure out how to change it, called support twice and they said they're name was taken off but the wifi name for this apartment is still what theirs was and the password is also different, any sug

Questions

 • AT&T Fiber Ordering

20

2

0

Removal of cable from house

After cancellation of account, does ATT come out to remove their cable that extends from street to into house? If not, does homeowner have to remove?

Questions

 • AT&T Fiber Equipment

39

2

0

AT&T has the worst customer service that I've ever experienced!

My fiber optic internet went out on September 28th, and after performing every test imaginable multiple times, a technician was supposed to come to my house the next day during a four-hour window. No technician showed up or notified me that they weren't coming, and nobody called me to reschedule. I

Questions

 • AT&T Internet Equipment

51

2

0

Both AT&T AND Straight Talk are TERRIBLE

Nothing to detail here except all these complaints are sounding like they're experiencing what I've been experiencing , but for me it's Straight Talk at the moment. My family had an AT&T account one time, and it was way too much, practically (Edited per community guidelines)ing us over. So I rea

Questions

 • AT&T Internet Plans

14

1

Closed

Block an App on AT&T provided Router

I have the following router deployed as part of the AT&T service. Model: Motorola BGW210-700 can i block a specific website using the router settings? If so, what is IP to be used for admin access? thx

Questions

 • AT&T Internet Security

21

1

0

AT&T Didn’t Honor $400 Reward Card Promised

was told that I’ll be getting a $400 reward card when I open up an AT&T Fiber Internet account but I have not received any instructions via email or via mail. Mind you, I have a habit of checking my emails everyday, be it the spam/junk folder. And I have not been told about the 120 days policy w

Questions

 • AT&T Fiber Account

27

1

0

Accepted Solution

Official Solution

Gateway not recognized

My new gateway is not recognized on the smart home manager. It's been 2.5 weeks since a tech installed it, a dozen chats/phone calls and it is still not resolved. I am not getting any assistance from AT&T. I've asked multiple times for someone to come out. They won't send anyone. They seem to th

Questions

 • AT&T Fiber Installation

142

10

0

ATT utility work had left my front yard in a mess

After 2+months of digging my front yard in several places and adding distribution boxes in my front yard, ATT has left my yard in a big mess with large patches of brown and dead grass. Who can I contact in ATT to fix this issue? All customer service numbers provided through channels I tried have tak

Questions

 • AT&T Internet Installation

19

1

0

ATT virtual reward doesn't work, ATT reward center customer service is a piece of garbage, ATT rewards is a scam to get customers to buy

ATT lured me into getting a connection by offering me rewards if I take up the internet connection with them when I was shopping around after moving into a new home. I chose virtual reward when I received an email asking me to claim. I got a virtual card and when I chose to use it towards my ATT int

Questions

 • AT&T Internet Account

467

6

0

Accepted Solution

Official Solution

Always on long holds for reward center

I spoke with an AT&T representative about the $100.00 visa offer that I was told I would get after my service was hooked up for a number of days. The representative was not able to help with the issue and told me to contact the rewards center. I have tried contacting multiple times with the wait tim

Questions

 • AT&T Internet Account

942

13

0

Accepted Solution

Official Solution

Blocked Website

Hello, I have a blocked website from my smart home manager...the website is secured but it is blocking it as unsecured? is there a place I can get this site cleared from being blocked?

Questions

 • AT&T Internet Security

187

5

0

BGW210-700 Modem takes over root

Is it possible to change the STP priority for the BGW210-700 Modem from 0? Ours continues attempting to take over root. Thoughts?

Questions

 • AT&T Internet Equipment

24

4

0

AT&T Switching Station

We are currently developing a property with what I'm told is an old AT&T switching station located on it. It appears to be abandoned, how can I find out of this station is still in use? I’ve tried to call and was transferred 6 different times over a course of two hours so I’m hoping you can poin

Questions

 • AT&T Internet Installation

20

1

0

Closed

Can send but cannot receive emails

I have an att.net email address that I have not regularly used in the last year.  I verified I can send emails but it will not allow incoming emails.  I have tried sending/receiving to several different email addresses, I have used old and brand new devices. The error comes back to the sender as a F

Questions

 • AT&T Internet Security

1.1K

4

0

wifi settings tab on BGW320 seem to have disappeared

I am having issues with wifi on the BGW320 all of a sudden. logged into the rg and no longer seeing wifi settings tab anywhere.  looks like only option to control wifi settings is the smart home manager.  is this what has happened? If not, any suggestions on restoring wifi settings to

Questions

 • AT&T Fiber Equipment

22

1

0

Anyway to expedite repair?

My gigabit internet has gone down with no PON light on the ONT. I am in the middle of writing my PhD dissertation with is due in 6 DAYS. So this is possibly the worst timing of my life. ATT says they can only get a technician out on Wednesday...2 days before it’s due. I can tether my phone but it’s

Questions

 • AT&T Fiber Equipment

254

1

0

Using Google nest mesh system with ATT fiber

What do I need to do to make this work? We have att fiber with the att BGW320 new modem/router. Have had techs come over but they don’t know how to fix.

Questions

 • AT&T Fiber Equipment

13.6K

19

0

Accepted Solution

Official Solution

Will ATT move your ONT from equipment room to your house?

I placed a service order with ATT to have my ONT box moved from an equipment room in my complex to my house. I wondered will they do this? The answer is maybe.  The tech came out and went to the equipment room and found which pipe my wires fed through.  Then in that pipe he fed 150 feet o

Questions

 • AT&T Internet Equipment

79

7

0

What is wrong with Smart Home Manager?

I have fixed home wireless. Whenever I sign into Smart Home Manager it says, "Your Wi-Fi network is offline." My Wi-Fi is not offline. It is working fine. I've already unplugged everything and none of that works. This happened back in January and the way it got resolved was me reviewing the app. Not

Questions

 • AT&T Internet Features

21

1

0

My AT&T Access-Moving my service

How do you put your service on hold then once the new address is obtained have the service transferred over. This is for an Access Account. Don't want my service disconnected and have to start all over again. Also, will be needing new gateway mine stopped working. Thanks!

Questions

 • AT&T Internet Plans

13

1

0

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