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Motorola BGW210-700 dropping 5GHz radio frequently

In the past day, the 5GHz - and only the 5GHz, not the 2.4GHz - radio keeps dropping repeatedly. Every time it does, the two devices that connect via 5GHz abruptly error on whatever they are doing. The 2.4GHz connections haven't dropped, yet. But given what I've been reading about this model of gate

Questions

 • AT&T Internet Equipment

81

17

0

Internet Out for 2 Days

AT&T internet out for two days. Anyone else being told there's an outage after holding for 45 minutes? There's no outage shown online. They'll compensate me if I call an hold when it's fixed. Now I'm paying for going over my mobile data plan. Are they going to compensate that? AT&T internet

Questions

 • AT&T Internet Equipment

22

1

0

Smart Home doesn't recognize new Fiber modem

How do I get my Smart Home Mgr to recognize the new Fiber modem? I have re-started the modem twice. Uninstalled & re-installed the Smart Home App 3 xs. I am at a loss. The message I get is "Can't reach your Wi-Fi gateway."

Questions

 • AT&T Fiber Equipment

55

10

0

How do I shut off the spam security

Can’t find a way to do this .. let me decide what is spam, since it constantly blocks sites I desire to go to..

Questions

 • AT&T Internet Security

14

1

0

5031NV-030 speed cap

I have been looking to upgrade my service, however i am unsure if the current hardware is cappable it do so. nowhere on the internet says anything about the speed really. I currently see 14mbps at best. Ive own this device for approx 10+ years. currently have a 50mbps plan. but due to the time frame

Questions

 • AT&T Internet Equipment

11

1

0

Deceptive Sales Practices

I was convinced by one of the ATT phone reps to upgrade internet to the $85 a month service versus the $55 one I was planning to purchase. He told me that I would be getting a $400 reward card for this level of service. My reward card only ended up being $200. This was the level that came with the $

Questions

 • AT&T Fiber Ordering

27

1

0

Accepted Solution

Att internet gateway

My internet equipment gateway was stolen, i have police report, what can i do now? To mail to ATT what department and about non-return fee (NRF), will i receive from mail or online account? Please help, thank you.

Questions

 • AT&T Internet Equipment

46

1

0

Account debt

I was made aware that an account under my phone number is in arrears. I am unaware of this debt. I'm also trying to establish Directv services in Boise Idaho, but can't due to the above. I need to speak with someone. Thank you!

Questions

 • AT&T Internet Account

18

1

0

Accepted Solution

Official Solution

Address Validation for ATT Access Program and/or Affordable Connectivity Program

I moved to a different address with my girlfriend who has their own ATT internet, I want to transfer my ATT Access service from my last address to this address instead. The woman from ATT on the phone last night said I need to send a document in an email for address validation. I believe she said a

Questions

 • AT&T Internet Account

40

3

0

Why am I being billed for cancelled service?

I cancelled my service because my equipment did not work. I sent back the equipment, but I am still being billed.  When I attempt to call customer care, I'm am being told I have to pay my balance before continuing. Please help, thanks!

Questions

 • AT&T Internet Account

31

4

0

Fiber internet but less than 100 mbps speed

I have AT&T's Fiber Internet Plan but speed is never better than 100 mbps.I've tested speed at att.com/speedtest and also used google's fiber speed test.Just now test results: ping 14 download 95 mbps upload 94.3 mbpsThis is on computer Win 10 google chrome with cat 6 ethernet cable.I reporte

Questions

 • AT&T Fiber Equipment

4.6K

92

0

REFUSED TO GIVE GIFT CARD

I activated 1G internet service in April 2022 and was told ATT will give me $150 gift card via email. I waited and get nothing, contacted the agent told me to check my email 7-10 business days. I waited and still nothing. I contacted the local store again. I was told that the gift card will send out

Questions

 • AT&T Fiber Account

31

2

0

How to power a BGW320-505 off of PoE++

I would like to power my new BGW320-505 off of POE++ (802.3bt). I do not have backed up power in the garage at the demarc where the fiber terminates into the BGW320-505 but I do have it on the Ethernet switch inside.  POE++ should provide adequate power, so I believe the primary issue is adapt

Questions

 • AT&T Fiber Equipment

20

1

0

HBO Max can't verify sign-in even after clearing browser data

ATT internet fiber 1000 plan says I have HBO Max. I tried signing in by selecting provider ATT. After successful ATT sign-in, HBO Max site says it can't verify and it looks like I don't have HBO Max. Following ATT FAQ, tried clearing Edge browser data from all time. Re-attempted sign-in to HBO Max,

Questions

 • AT&T Fiber Account

56

11

Fiber 1000 HBO Max - Can't Verify Subscription

I've been an AT&T Fiber 1000 subscriber since December 2021 and am grandfathered into the free HBO Max, but I cannot get the subscription. Whenever I attempt to sign into HBO Max with my AT&T account, it says, "Can't Verify Your Subscription - It looks like your account doesn't have access t

Questions

 • AT&T Fiber Account

89

6

0

Pathetic

A class (Edited per community guidelines) needs to be started regarding all these complaints a technician came into my yard today didn't identify himself to me or my neighbor put flags down and spray painted oir yards and I come home from being at work and my AC doesn't work all my other electrical

Questions

 • AT&T Fiber Installation

30

0

0

AT&T Antivirus Plus

Hi,       I am asking here after spending over 3 hours with AT&T customer care. When I try to get the AT&T internet suite for my new PC it gives error "Error: An error has occurred. Please try again later. If the problem persists contact customer support".  Any help wo

Questions

 • AT&T Fiber Account

40

4

0

At&t switch to xfinity

Why is AT&T fiber internet not available in my area, but Xfinity fiber internet is? I work from home and have alot of zoom meetings. AT&T says I have the highest available internet in my area, which is really bad and keeps interrupting my meetings. Should I switch to Xfinity?

Questions

 • AT&T Internet Plans

32

2

0

INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Internet Plans

22

1

0

Closed

CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Fiber Installation

21

1

0

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