Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (82.6K)

Activity

Accepted Solution

Official Solution

Wifi has been out for 6 days

Wifi been off here in pine bluff, Arkansas for about six days now I want too know are we going too get wifi data back from this outage or what etc.

Questions

 • AT&T Internet Account

479

2

Computer not receiving internet

After I blocked and then unblocked my PC from the at&t device manager my computer still does not receive an internet connection

Questions

 • AT&T Internet Features

11

0

0

I am trying to use a website but it won't load on my AT&T internet on samsung S10

Hello, I have a Samsung S10 with android version 10, I am working on several browsers like chrome, UC, opera, and because I am an SEO guy I have to check my client's site on the different android version, different browser, and different mobiles to confirm that whether a website is responsive or no

Questions

 • AT&T Internet Features

105

2

0

Terms and conditions

Where are the terms and conditions that I need to accept? I am trying to register my internet service and keep coming to the same road block when I am asked to create a user ID.

Questions

 • AT&T Fiber Account

16

0

0

High Ping + Packet Loss between 8pm-11pm EST

I've had ATT fiber 1000 for about 3 years now and never had an issue until now. I recently moved into a new house (new build) which was serviced by ATT fiber so my service was moved over without any hiccups. Until I attempted to use it in the evening hours. Just to be clear before all this info

Questions

 • AT&T Fiber Equipment

268

48

Service down since 9/24/22

Our apartment complex has had no internet service since approximately 3am on the 24th. The outage page no longer says there is an outage, however the service still does not work. After speaking with a rep on the phone, the only answer given as to why the service wasn't working was "oh, there is an o

Questions

 • AT&T Fiber Account

24

0

0

Credit balance on cancelled account

Hi! I cancelled my at&t fiber internet account at the beginning of this month. Due to a move and AT&T internet was not available at my new home. I have a $225 credit on my account and would like that refunded. How long does this take and is it automatically refunded or is there something I n

Questions

 • AT&T Fiber Account

21

2

0

Accepted Solution

att/yahoo/sbc (Edited per community guidelines) suit

ANYBODY INTERESTED?

Questions

 • AT&T Internet Security

27

2

0

internet speeds are extrmely slow

i have the 1 gig speed plugged into my pc with an ethernet and every night around 8 pm my speed goes fom 900mbps to 40 to 100 mbps?? I have tried all the troubleshooting but nothing works... every morning when i get up i check and its back to 900mbps. its getting unbearable at 40 mbps. pls help&

Questions

 • AT&T Fiber Equipment

21

0

0

Upgrading to BGW320 - Can I use my external ONT?

I have a tech scheduled to come out on Tuesday, 10/04 to install the BGW-320. I am upgrading from the BGW210, therefore I have an external ONT. I know the BGW320 has an RJ45 labelled ONT (meant to be used with external ONTs). Am I able to use it this way? When I try to find any information online a

Questions

 • AT&T Fiber Equipment

48

6

0

Official Solution

Need Immediate DSL or Landline Assistance?

Our forums group can only provide limited assistance regarding land-line and DSL accounts. For billing, missed appointment, or loss of service, please utilize our chat features list below:  For landline service (Home Phone) click here For DSL service, click here For Digital Home Phone service click

Questions

 • AT&T Internet Account

89.9K

84

Accepted Solution

Who owns (provides support) for email accounts at ATT.Net?

I get emails claiming to be from "Currently from AT&T/Yahoo!" as follows: "We are closing all old versions of our AT&T|Yahoo account. Please follow the link below to update your account Renew your account now to the latest version to avoid Account termination."

Questions

 • AT&T Internet Account

24

1

0

No show tech for Fixed Wireless Internet

My first appointment for installation was 4/28/2022....5 months ago....the tech keeps changing my appointment. I get a text the day before my appointment confirming my appointment and then the day of my appointment i get another text with a new appointment date that is usually a week out.....this h

Questions

 • AT&T Internet Installation

11

0

0

Red broadband light

My router had a sudden red broadband light which I could always fix before by simply rebooting it but this time I’ve done it countless times and tried unplugging it and still comes out with a red broadband light.

Questions

 • AT&T Internet Features

45

3

0

Accepted Solution

Official Solution

Accessing a blocked website

I'm trying to access a website I know is safe. ATT blocked it and told me to add the address to my Exceptions Page....I've been looking for over an hour and cannot find the Exceptions Page...when I ask on chat or search, it gives me contract language or help with email.....this is a website....HELP

Questions

 • AT&T Internet Security

1.8K

13

Tried to set up new account for internet and phone

Edmar was working to set it up and he wouldn't answer questions 4 to 6 times. Had to repeat my questions, Got some wrong info. Finally told him i was not signing up since I couldn't get info I wanted on costs. One hour lost. Called customer service to complain.  Lady was very difficult for me

Questions

 • AT&T Internet Account

22

1

0

5268ac computer on network

I have a hostname on my network called 5268ac... I don't know where it came from and it doesn't have the IP address that the ATT gateway Pace 5268ac modern. Current firmware is 11.14.1.533851-att.

Questions

 • AT&T Fiber Account

25

1

0

service light blinking red able to still use internet at times

For the past two days my fixed wireless internet has been slow. Today the service light started blinking red. What is going on? This is actually becoming a reoccuring problem with AT&T. At&t support on twitter asked 20 question only to call and say heres a number call them. An of course a l

Questions

 • AT&T Internet Equipment

29

1

0

devices are being dropped all the time from the BGW210-700 router.

I have multiple devices including printers, laptops, phones etc. It appears that the BGW 210-700 keeps dropping devices and you have to reboot the device and in a lot of instances I have to reset the router to get it back online. My wife is getting very discouraged that I can't fix this. Do I have t

Questions

 • AT&T Internet Equipment

29

1

0

A year and a half later still haven't received $100 VISA card offer

Back in March of 2021 I signed up for AT&T Fiber when I moved. As part of an ongoing promotion they had a deal where you could get 2 $100 Visa cards after paying for 3 months of service. I signed up got my internet, which I will give them for the most part has worked very well. My only complaint

Questions

 • AT&T Fiber Account

44

4

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.