Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (82.6K)

Activity
Missing Rewards Card

I signed up for AT&T Fiber Internet on 12/20/2021 and I qualified for 4 rewards, a $250 reward, $50 for online signup, $50 for HOLIDAY50 and another $150 for ACTNOW promotion. However, I received only the $250 reward and $50 for online signup but never received $50 for HOLIDAY50 and $150 for ACT

Questions

 • AT&T Fiber Account

136

6

Rebate never sent

I upgraded to internet fiber in Feb 2022. When I made the order for the upgrade, there was a $200 promotional rebate. I never got the rebate. When I call customer support they said it was not in my "record" and they could do nothing about it. Hiw can I get thus resolved?

Questions

 • AT&T Fiber Account

315

18

0

Airtie 4921 keeps going red

We’ve had multiple techs come out, even dug and ran new lines throughout back yard to our box. We have 2 air 4921 and they worked perfect for a while, about 6 months, like before, and now once again, they keep going red and we have to reset the whole system multiple times a day. 

Questions

 • AT&T Internet Equipment

16

1

0

when is att fiber coming to 33143

Two years ago ATT came to my home and told me they were putting in Fiber service in the neighborhood. Finally ATT cleaned up some trees in my backyard in July to give them access for ATT Fiber.   They put up a yellow rope across my back yard, presumably where the fiber will go.  Sinc

Questions

 • AT&T Fiber Installation

6

0

0

Problems getting AT&T internet Installation

I am posting this on behave of 10 homeowners in my community. On ATT website, we checked ATT fiber is available to our address. This is a new construction, there are 10 townhouses closed in Aug and Sep. We have been calling ATT for two months asking to install ATT fiber so we could get internet. But

Questions

 • AT&T Fiber Installation

39

6

0

Abuse_RBL@Abuse-ATT.NET doesn't respond

Why is there never any reply or response to the error I am receiving while trying to send email to MY customers using your system? Sending requests for review and removal from your block list is a total waste of time as you never reply or correct the issue. My IP is not on any commercial block list

Questions

 • AT&T Internet Security

12

1

0

Desktop Only Getting 100mbps, Paying for 1000mbps

Hi so title is the problem and below I'm going to list as many of the facts as I can. I have a troubleshooting plan but want to make sure I'm not missing anything. Facts: -PC uses a Realtek GBe Family Controller (1000mbps capable) -PC received speeds of 600+Mbps at prior residence, 1000/1000 in

Questions

 • AT&T Fiber Equipment

41

4

0

AT&T Fiber Huge Latency and Packet Loss - Cumming, Georgia

Got AT&T Fiber some months ago and at first it was great. Within the last few weeks the service has seriously degraded to the point that it's nearly unusable.  2000+ millisecond pings and large packet loss most of the day and evening.  Video constantly buffering.  Zoom calls cons

Questions

 • AT&T Fiber Account

22

1

0

I want a new router

I have an ARRIS NVG510 (SOFTWARE VERSION 9.1.0h9d65). Over the last couple of years I've noticed the signal dropping out on many occasions and the top speed I usually get is 14 Mbps. I just tested it before I wrote this and it was 2.19 Mbps! Apple is always warning me about poor security. Can I get

Questions

 • AT&T Internet Equipment

35

3

0

High Ping + Packet Loss between 8pm-11pm EST

I've had ATT fiber 1000 for about 3 years now and never had an issue until now. I recently moved into a new house (new build) which was serviced by ATT fiber so my service was moved over without any hiccups. Until I attempted to use it in the evening hours. Just to be clear before all this info

Questions

 • AT&T Fiber Equipment

229

45

Bill is $5 more per month

I signed up for AT&T fiber, the 300 mbps speed, recently at the monthly cost of $55. This month's bill is presenting $60 instead, with no other charge listed than internet usage. Where is the extra $5/month coming from?

Questions

 • AT&T Fiber Account

253

3

0

Lost hbo max when upgrading to 2000 fiber plan from the 1000 plan

Is this normal? I was told on the phone that I would be able to keep hbo max when I was upgrading..

Questions

 • AT&T Fiber Account

27

2

Orbi mesh router (RBR850) with an ATT Gateway (BGW320-500) 5Gb Fiber

I just had 5g Fiber installed today and my question is about using the BGW320-500 as my router and placing the Orbi in AP mode. I had 1Gb fiber before and I put the BGW in passthrough and used the Orbi as the router and every thing worked perfectly, but with 5Gb I want to hardwire my server to the B

Questions

 • AT&T Fiber Installation

44

9

0

Netgear MR60 mesh wireless router stopped working with PlayStation 5.

About a week ago my PlayStation 5 stopped connecting to the internet. I am getting errors on DNS and failing at NAT type.  I am sometimes able to get it working by changing DNS from Google 8.8.8.8/8.8.4.4 and back again to automatic DNS service.  I know the issue is either AT&T or Ne

Questions

 • AT&T Internet Equipment

20

1

0

Not getting promos for online signup

Signed up for AT&T fiber service. Promos included $150 for online signup, plus two other promos that were stackable. I have a screenshot showing this. But then it said order could not be completed online, please call. Called the number, and the agent was unable to add the two additional codes.

Questions

 • AT&T Fiber Ordering

41

6

0

Closed

Speed test results - Not accurate

I have noticed significant discripency in speedtest results vs other websites like testmy.net, fast.com and speedof.me. speedtest shows 4x of what other websites show and hence the Internet is slow . Whenever ATT tech comes out he does speedtest and says internet is good as expected. I have gigapowe

Questions

 • AT&T Fiber Account

2.9K

5

0

Unknown device & I can’t block it

Hello, I have smart manager. I took the pain-staking task of naming EVERY device in my home. (Including my smart devices). I have a router and an AT&T smart extender. I also have AT&T Active armor. There is one unknown device that is the 3rd highest user in my home and I can’t even block it.

Questions

 • AT&T Internet Security

31

3

0

Rain Bird Wifi

I recently changed to AT&T Fiber 1G and with my previous IP service I had no issues using my Rain Bird controller on my network or away from my network. My rain bird wifi module is connected to my AT&T guest 2.4 ghz network, but when I use the rain bird app to try to access the controller I

Questions

 • AT&T Fiber Equipment

59

20

0

don't need the equipment (router/modem)

I read that I will get charged $10/month (which is included in the $55/month plan I'm getting) for the router/modem ATT is supplying, but I already have equipment that will work. Can I get this deducted from my monthly price if I don't need the equipment?

Questions

 • AT&T Fiber Equipment

32

1

0

Wrong Service Address (2nd time)

I've had to make TWO accounts because ATT cannot get my service address correct. I NEED A SOLUTION NOW, I REFUSE TO CANCEL THIS 2ND ACCOUNT AND MAKE A NEW ACCOUNT. Can someone, anyone, PLEASE help?

Questions

 • AT&T Fiber Installation

64

7

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.