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How do I get Fiber Internet at my house?

How do I get fiber optic internet available in my house?

Questions

 • AT&T Fiber Installation

37

1

0

Poor installation workmanship

How do I complain about unacctptable installation workmanship and, more importantly, get something done about it? I finally took the bait and let them upgrade me to fiber. As if it wasn't annoying enough that this upgrade now requires TWO boxes that both require power, the under-house work was total

Questions

 • AT&T Fiber Installation

52

1

0

Connection problem at the pole

How do I request a service request for a technician to fix the connection port at the pole? Or connect me to a different pole in the neighborhood. This is what the problem was before I disconnected last. I am desperate to get reliable internet at my house. My current spectrum internet keeps going do

Questions

 • AT&T Fiber Installation

31

1

0

Customer Service Confusion?

I am an 14yr. U-verse, Internet and Phone customer. My Internet Basic 6 is very slow. I have made multiple calls to Customer Service and even visited a local ATT Store to get help. I wanted to upgrade to Fiber Internet 300 On Line multiple times only to end with my "Service" shown as a Place address

Questions

 • AT&T Internet Account

55

3

0

Accepted Solution

AT&T changed my account address without my consent

My AT&T internet stopped working on 8/19/22 and I called and they scheduled a service appointment for 3 days later.  I used AT&T Smart Home Manager to see the appointment and it was for the wrong address! I called AT&T and told them that my address was wrong and they said that AT&a

Questions

 • AT&T Internet Account

71

6

0

Accepted Solution

ATT Wi-Fi Extender Help......

When I move the ATT Wifi Extender closer to the side of the house where my outdoor security cameras are it tells me that it is too far from the gateway to connect. I have a hardwire location on that side of the house, can I just leave the extender hardwired and get it to broadcast that way? This ext

Questions

 • AT&T Fiber Equipment

45

2

0

Accepted Solution

Official Solution

McAfee software

My AT&T supplied McAfee software indicates it will expire in 19 days When I click renew, a login for a McAfee account appears. I do not have a McAfee account. Does AT&T no longer supply McAfee antivirus software?? How do I renew???

Questions

 • AT&T Internet Security

162

3

0

No wifi

My wireless light is blinking green and broadband light will blink green, then red, then green again. Tried resetting and unplugging. Still will not work.

Questions

 • AT&T Internet Equipment

23

1

0

Motorola BGW210-700 dropping 5GHz radio frequently

In the past day, the 5GHz - and only the 5GHz, not the 2.4GHz - radio keeps dropping repeatedly. Every time it does, the two devices that connect via 5GHz abruptly error on whatever they are doing. The 2.4GHz connections haven't dropped, yet. But given what I've been reading about this model of gate

Questions

 • AT&T Internet Equipment

97

17

0

Internet Out for 2 Days

AT&T internet out for two days. Anyone else being told there's an outage after holding for 45 minutes? There's no outage shown online. They'll compensate me if I call an hold when it's fixed. Now I'm paying for going over my mobile data plan. Are they going to compensate that? AT&T internet

Questions

 • AT&T Internet Equipment

26

1

0

Smart Home doesn't recognize new Fiber modem

How do I get my Smart Home Mgr to recognize the new Fiber modem? I have re-started the modem twice. Uninstalled & re-installed the Smart Home App 3 xs. I am at a loss. The message I get is "Can't reach your Wi-Fi gateway."

Questions

 • AT&T Fiber Equipment

60

10

0

How do I shut off the spam security

Can’t find a way to do this .. let me decide what is spam, since it constantly blocks sites I desire to go to..

Questions

 • AT&T Internet Security

19

1

0

5031NV-030 speed cap

I have been looking to upgrade my service, however i am unsure if the current hardware is cappable it do so. nowhere on the internet says anything about the speed really. I currently see 14mbps at best. Ive own this device for approx 10+ years. currently have a 50mbps plan. but due to the time frame

Questions

 • AT&T Internet Equipment

14

1

0

Deceptive Sales Practices

I was convinced by one of the ATT phone reps to upgrade internet to the $85 a month service versus the $55 one I was planning to purchase. He told me that I would be getting a $400 reward card for this level of service. My reward card only ended up being $200. This was the level that came with the $

Questions

 • AT&T Fiber Ordering

36

1

0

Accepted Solution

Att internet gateway

My internet equipment gateway was stolen, i have police report, what can i do now? To mail to ATT what department and about non-return fee (NRF), will i receive from mail or online account? Please help, thank you.

Questions

 • AT&T Internet Equipment

56

1

0

Account debt

I was made aware that an account under my phone number is in arrears. I am unaware of this debt. I'm also trying to establish Directv services in Boise Idaho, but can't due to the above. I need to speak with someone. Thank you!

Questions

 • AT&T Internet Account

22

1

0

Accepted Solution

Official Solution

Address Validation for ATT Access Program and/or Affordable Connectivity Program

I moved to a different address with my girlfriend who has their own ATT internet, I want to transfer my ATT Access service from my last address to this address instead. The woman from ATT on the phone last night said I need to send a document in an email for address validation. I believe she said a

Questions

 • AT&T Internet Account

52

3

0

Why am I being billed for cancelled service?

I cancelled my service because my equipment did not work. I sent back the equipment, but I am still being billed.  When I attempt to call customer care, I'm am being told I have to pay my balance before continuing. Please help, thanks!

Questions

 • AT&T Internet Account

41

4

0

Fiber internet but less than 100 mbps speed

I have AT&T's Fiber Internet Plan but speed is never better than 100 mbps.I've tested speed at att.com/speedtest and also used google's fiber speed test.Just now test results: ping 14 download 95 mbps upload 94.3 mbpsThis is on computer Win 10 google chrome with cat 6 ethernet cable.I reporte

Questions

 • AT&T Fiber Equipment

4.7K

92

0

REFUSED TO GIVE GIFT CARD

I activated 1G internet service in April 2022 and was told ATT will give me $150 gift card via email. I waited and get nothing, contacted the agent told me to check my email 7-10 business days. I waited and still nothing. I contacted the local store again. I was told that the gift card will send out

Questions

 • AT&T Fiber Account

34

2

0

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