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internet

Why isn't there more data ? I paid several days before my bill was due & I never hot credited back . Why was that? Then I received a text way before my bill was due & it wasn't even time for my payment.

Questions

 • AT&T Internet Account

3

0

0

OLD POLES IN OUR YARD/WE ARE NOT CUSTOMERS

RECENTLY THE UTILITY COMPANY IN OUR AREA PUT UP NEW POLES AND THE ELECTRIC CO AND CABLE (COMCAST) MOVED THEIR LINES OVER TO THE NEW POLES. HOWEVER, OLD POLES WITH AT &T LINES ARE STILL IN THE MIDDLE OF OUR YARD AND HAVEN'T BEEN OUT TO MOVE THEM OVER TO THE POLES. HOW CAN I FIND OUT ABOUT WHEN AT

Questions

 • AT&T Internet Installation

8

1

0

Paperless billing reminders

Bill reminder stopped arriving in July for my U-verse / internet account. Home & cell reminders are still coming. I have tried at lease 5 times to try to re-establish but the email to confirm my email address never comes. And yes, I've checked spam. I finally called today and was disconnected af

Questions

 • AT&T Internet Account

7

0

0

How can I rename a device? Also, why does my printer have a "68" in the third IP position instead of "1"?

1) I want to rename devices to something more intelligent. 2) Why does my printer have a "68" in the third IP position instead of "1"? I can ping it in a browser but not sure why it is 68. Using passthrough on the ATT 505 router. 3) How can I turn the status of a device to "on"?

Questions

 • AT&T Fiber Equipment

22

2

0

Use of two different wifi networks in the same home

Currently have Spectrum in a two story house. Temporarily living w/ our daughter on the second floor. Looking at ATT Fiber as an alternative since it was just brought down our road. Currently our 2nd flr wifi router is hard wired to their modem. If they go to ATT Fiber Internet, can the same set up

Questions

 • AT&T Fiber Equipment

14

1

0

Blocked as Phishing

www.playerprofiles.com is a legitimate website that is blocked by AT&T as phishing. This is my website and worksite and should be accessible. I have had complaints that AT&T is blocking it and people cannot get on my site. David Caldwell

Questions

 • AT&T Internet Security

10

1

0

Old router/ wifi equipment replacement

My parents have had the same router ever since I was little im pretty sure so its been a good almost 10 years with this thing lately it looses service and everything connected to it stops working even the home phone I was wondering how we could get it replaced and if there would be any fees

Questions

 • AT&T Internet Equipment

57

6

0

Wifi

Wifi been off here in pine bluff, Arkansas for about six days now I want too know are we going too get wifi data back from this outage or what etc.

Questions

 • AT&T Internet Account

15

1

0

ATT Network does not show up on list.

Today we switched over to ATT fiber. It seems to work OK on some devices - a desktop, a phone, and two tablets. However, on a second desktop and a laptop the ATT network does not even show up on the list of wireless connections to sign into, and I've refreshed and rest multiple times. Does anyone el

Questions

 • AT&T Fiber Equipment

1.4K

27

0

Need Help Decifering NVG589 Log

I have ATT fiber coming into the house into the NVG589. The NVG589 WiFi will not reach throughout my house, so the WiFi is disabled on the NVG589.  I have an Orbi RBR850 router connected to the NVG589 which provides WiFi throughout the house and Ethernet connection for 3 PCs. Over the last

Questions

 • AT&T Fiber Equipment

30

3

0

How to return ATT ONT if I have no account number

I never had an ATT account, but I have an ATT ONT that I got through another ISP (Sonic). Since I can't provide an ATT account number, can I still drop off the ONT via FedEx/UPS? It's a perfectly good ONT, and I hate to see it turned into eWaste.

Questions

 • AT&T Fiber Equipment

41

6

0

ATT Hijacks all DNS and no way to disable it

ATT equipment blocks all DNS queries on port 53 so there is no way to use your own DNS server config on a local machine or local router. All requests on port 53 get hijacked and routed to ATT DNS servers. Disabling the setting on the ATT website for the hidden “DNS error assistance” did

Questions

 • AT&T Fiber Equipment

1.7K

8

Daily massive packet loss between 8pm - 12pm via rlgnc22crs.ip.att.net from Wendell, NC

Hi, I am trying to figure out what is my course of action and how do I get in touch with someone from AT&T regarding this because we're on the verge of getting cable just to get some usable Internet in the evening. I've had no service problems whatsoever for 2 years here in Wendell with AT&am

Questions

 • AT&T Fiber Equipment

171

38

0

Gift card when signing up

My rep said I will get $200 prepaid visa card after I activate the AT&T fiber for 30 days. I got the email to claim the gift card but it's only $50.

Questions

 • AT&T Fiber Account

195

4

0

Missing Rewards Card

I signed up for AT&T Fiber Internet on 12/20/2021 and I qualified for 4 rewards, a $250 reward, $50 for online signup, $50 for HOLIDAY50 and another $150 for ACTNOW promotion. However, I received only the $250 reward and $50 for online signup but never received $50 for HOLIDAY50 and $150 for ACT

Questions

 • AT&T Fiber Account

134

6

Rebate never sent

I upgraded to internet fiber in Feb 2022. When I made the order for the upgrade, there was a $200 promotional rebate. I never got the rebate. When I call customer support they said it was not in my "record" and they could do nothing about it. Hiw can I get thus resolved?

Questions

 • AT&T Fiber Account

314

18

0

Airtie 4921 keeps going red

We’ve had multiple techs come out, even dug and ran new lines throughout back yard to our box. We have 2 air 4921 and they worked perfect for a while, about 6 months, like before, and now once again, they keep going red and we have to reset the whole system multiple times a day. 

Questions

 • AT&T Internet Equipment

14

1

0

when is att fiber coming to 33143

Two years ago ATT came to my home and told me they were putting in Fiber service in the neighborhood. Finally ATT cleaned up some trees in my backyard in July to give them access for ATT Fiber.   They put up a yellow rope across my back yard, presumably where the fiber will go.  Sinc

Questions

 • AT&T Fiber Installation

5

0

0

Problems getting AT&T internet Installation

I am posting this on behave of 10 homeowners in my community. On ATT website, we checked ATT fiber is available to our address. This is a new construction, there are 10 townhouses closed in Aug and Sep. We have been calling ATT for two months asking to install ATT fiber so we could get internet. But

Questions

 • AT&T Fiber Installation

37

6

0

Abuse_RBL@Abuse-ATT.NET doesn't respond

Why is there never any reply or response to the error I am receiving while trying to send email to MY customers using your system? Sending requests for review and removal from your block list is a total waste of time as you never reply or correct the issue. My IP is not on any commercial block list

Questions

 • AT&T Internet Security

11

1

0

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