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Hbo Max Failed login

I can not log into hbo max. It is included with my wireless plan i see where it says it's included on my online account but when i go to log into hbo max it says my subscription theough att has expired but it has not! Help me please. I have done everything all the forums say its been 4 hrs of resear

Questions

 • HBO Max Login & Installation

42

3

0

How do I get help? I've been on hold at 800-288-2020 for nearly two hours.

One of our TVs just says ATT Uverse unavailable. I can press Restart Receiver, and eventually just gets back to same error. Pressing Menu key does nothing (kind of like calling, emailing, or whatever to try to get help).

Questions

 • Watching U-verse TV

42

1

0

HBO Max comes with my Internet 1000 account, but hbo "Can't verify my subscription.

I've followed the steps listed for Amazon Fire Stick. I've tried logging into HBO Max with both of our AT&T IDs. They both work for logging into AT&T but neither one works with HBO. What else can I try?  It seems like AT&T needs to somehow activate HBO for me.

Questions

 • HBO Max Login & Installation

63

13

0

HBO Max "Can't verify subscription"

I am supposed to receive HBO Max free with my internet 1,000. Despite multiple calls to AT&T help, I am still getting the "Can't verify subscription" when attempting to sign in through my AT&T account. My email and password are correct. My account overview page does NOT have a start streami

Questions

 • HBO Max Login & Installation

685

3

Channel Covers Associations Building

I am not sure when they were initially installed but I have been trying for two months to talk with someone at AT&T regarding the wire channel covers which were installed on the backside of our codo associations building. I need to find out who did the installation of these channel covers &a

Questions

 • U-verse TV Equipment

51

4

0

TV with RVs

How does TV service work with a stationary RV?

Questions

 • U-verse TV Equipment

46

6

0

Accepted Solution

Volume button on Remote

It appears I have successfully programed a new S30-S1B remote all except for the Volume button work. Mute works, but not the +/- button.  Any advice?

Questions

 • U-verse TV Equipment

48

3

0

Hbo max

I have the unlimited elite plan and can not see the activate button on my log in. I have had this plan since November of 2021 and had not activated it and now it’s not letting me. Can you please help to activate it.

Questions

 • HBO Max Login & Installation

19

1

0

Red X 5 error message

I have a red X and the number 5. I've rebooted the entire system, and AT&T sent me a new receiver today, still no help. Please advise.

Questions

 • U-verse TV Account

384

5

0

Accepted Solution

Official Solution

Closed

Uverse Guide - Getting information rather than program name

When I choose guide on the uverse TV, every station says 'Getting Information' rather than providing the program name. I never had that happen before.  I rebooted the gateway and the receivers with the same results.  What is the solution to fix this?

Questions

 • Watching U-verse TV

299

6

0

UVERSE app not working

My UVERSE app has not worked for over 5 months. Every since I upgraded to IOS 15. I have an IPhone 11 and every time  I have tried to sign in to the app I get this message.   Logging in with this AT&T Access ID is no longer supported. Please log in with your U-Verse Member ID. I

Questions

 • Watching U-verse TV

21

0

0

Accepted Solution

Official Solution

Red X

Main cable box shows a red ‘X’ in the middle of my tv screen secondary box works

Questions

 • U-verse TV Equipment

132

3

0

U-verse motorola receiver search function not working

I just installed a replacement motorola cable box and everything works well EXCEPT I cannot search. It takes a while and then I get a 0 error message- failed to load resource. The search on my other cable box works just fine.

Questions

 • U-verse TV Equipment

39

4

0

Account not showing on myat&t app

Myat&t app now only shows my wireless account & and NOT my uverse account (internet & tv). It has always shown both in the past. How do I get the app to show uverse acct so I can pay both accounts from app?

Questions

 • U-verse TV Account

4.1K

10

0

Uverse DVR receiver

I received the below error message everytime I restart my receiver and modem:   Account unavailable.  This Set Top Box does not match the account settings.  Restart Receiver.

Questions

 • U-verse TV Equipment

62

1

Accepted Solution

Official Solution

The sound on my tv does not work all the time

Sound is intermittent

Questions

 • U-verse TV Account

77

1

0

HBO Max sign in

Hello, I am a new customer (superseded), need help signing into HBO Max. It has been verified by ATT reps multiple times during the numerous calls and chats I have made over the course of last few days. Tried downloading HBO Max app, logging in using both my ATT account and att.net account, I tried

Questions

 • HBO Max Login & Installation

76

4

0

Uverse TV Info Button on Remote

when i press info button on remote, there is no info appearing for ANY show, program, etc on any of my tv's. In other wordas no cast info, no synopsis of episode etc. I'm not talking about a couple of shows. It's literally every show. movie etc in the guide.  

Questions

 • Watching U-verse TV

46

1

0

Closed

AT&T Cancelled my Internet service by mistake and then made me wait three days

I am so fed up with ATT Uverse this week I just want someone to care about the horrible customer service.  I spoke to six different people including an escalation supervisor but I kept getting the run around and no urgency.  I had to keep calling them.  In the middle of it all, a tech. mistakenly DI

Questions

 • U-verse TV Account

1.7K

7

0

U-verse reboots every morning at 1:00 a.m.

I lose a signal to all my televisions every morning at 1:00 a.m. Usually the signal will come back in one or two minutes after it reboots itself.  We don't have to do anything.  Sometimes we will lose the signal and it will come back only to reboot again two or three times.  We have

Questions

 • Watching U-verse TV

78

1

0

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