Today I received a fraudulent debt collection letter from Credence Resource Management claiming I owe a bill on my AT&T U-Verse service which was sent to them for collection. I called AT&T customer service who verified that the bill is bogus. DO NOT SEND these people ANY Money!!! Demand veri

In early January, my HBOMax account stopped working after having it set up for years. I chatted with support multiple times and was transferred to multiple people. At the end of the conversation, I was just told that ATT is removing HBOMax services from all their plans, including older plans. It

My AT&T provider login is not working for the new max service even tho i had HBO Max for free (and should be "grandfathered").... Help???

Where can I go in my ATT account to upgrade my HBO subscription to next level plan? Thanks.

I want to change my email on my direct tv service

I just received a “new” Arris VIP2272v1 set top box (It has scuffs and scratches - obviously reissued after prior use) and followed new setup instructions. Am getting error message “this set top box does not match the account settings. “. Anyone know how to restore factory settings or other ideas to

New receiver installed. Can't get past the RED x error code 3.   Several cycles of power up and power down.    What's next?

I have been a customer for about seven years, since it was introduced in my area. I used to get printed information through the mail about U-Verse programming including a list of channels and information about changes to the channel line-up. Now, it seems the only way I can get such info is by searc

  My much loved NAD amp (pure analog, pure audio) finally died. I replaced it with a Sony STR-DH590 receiver. This let me eliminate the HDMI switch, the optical to analog audio converter, and various analog cables from other devices. The Sony is now connected to a LG BD/DVD player BD570 (very r

So I have watched all different channels and get periodic freezing. Changing channels brings it back. Feel that service should be constant not sporadic.

I have fiber coming to a BGW320-5050. From there it's hooked up via Ethernet to a router on the other side of the house, which feeds Ethernet jacks in various places around the house, including one that feeds my Uverse TV.  In that connection there are 3 cat5 Ethernet connections - (1) wall to

replacement set top box doesn't match account settinge

I've decided I no longer wish to pay $8.99 monthly for the basic protection plan. How do I cancel that part of my package?

I’ve had U-verse for years and have dealt with a few issues along the way. However, for the past 2-3 months, my upstairs tv with wireless receiver will be working fine until the clock strikes 2:01am EVERY SINGLE NIGHT. Most nights I am able to reboot the receiver and carry on. However, it lost the s

Consistently my UVERSE TV signal is lost at 0100 to 0200 and then recovers.  I've reported this multiple times and have had all equipment replaced more than once.  I'm almost certain it's due to ATT system maintenance of some sort, but it's quite difficult to get resolution when you can't

I ordered a replacement remote for my elderly aunt and uncle so that they could do voice command, but it appears the remote sent does not have this function. Is this not a feature available on AT&T remotes?

I canceled my TV service, sent back 5 items. Took them to FedEx , ATT is charging my account for one item they say is unreturned. I have all the tracking numbers and serial number. I went back to FedEx just to make sure all the items were sent. I have call 6 times customer service, and I went to th

I cancelled my subscription in early April. The 11th I think. But, my auto pay just paid you $217.40 for the month of April. I returned your equipment over 2 weeks ago. But, yet you are still billing me? That is called stealing. Please refund my money. I now have an open case #129305810. Can someone

I recently lost access to HBOMAX. I am an unlimited plus customer and 3 agents have told me I still have access to hbo, but hbo says differently. 3 agents can’t seem to correct the problem. Is there anyone out there who was able to fix this problem?

This is my first time trying to file a complaint for anything.  I have been an AT&T customer over 20 years and Uverse 5 years.  I am livid due to how I have been treated by AT&T.  A supervisor and rep hung up on me the past 2 days when I was sharing my bad experience. I work in the insurance industr