Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (27.6K)

Activity
Need help with Uverse app

Trying to sign into Uverse app. Used email and also tried the user ID they gave me. Says userID is incorrect

Questions

 • U-verse TV Account

29

1

0

Cant get a person on the phone for Fraud Department

I was a victim of identity theft and have been trying to get in touch with the fraud department for several days now. Each time on hold I suffered through the hold music for roughly an hour or two each time and have yet to speak with a person. Is there another way to contact the fraud department o

Questions

 • U-verse TV Account

9.1K

32

Conflicting messages about returning or recycling old uverse equipment

we switched to a streaming DirecTV from Uverse. agent who handled the transaction requested us to return equipment to a UPS or FedEx facility, supply our account number and they would package and return to att.  then a couple days later we received an email asking us to recycle the equipment (

Questions

 • U-verse TV Equipment

64

6

0

Headphones don't work with new uverse DVR

I don't have any sound coming through my headphones after a new Uverse DVR was installed replacing the old Uverse DVR which worked fine with my headphones. How can I fix this???

Questions

 • U-verse TV Equipment

76

16

0

Where to Recycle?

Cancelled my U-Verse subscription and received an email that said "We've received your request and for your convenience, there is no need for you to return your equipment."  Underneath that message, in a smaller box, was this:  "To help simplify your life and support the environment we've

Questions

 • U-verse TV Equipment

78

2

0

Continued Uverse TV Outage

I have been having problems with my Uverse TV (mostly TV, but occasionally internet). I have posted this before: https://forums.att.com/conversations/uverse-tv-equipment/live-tv-error-recorded-tv-fine-daily-reset-gateway/62ff89201a30484467f9d00e The tech came to the house to evaluate routinely d

Questions

 • Watching U-verse TV

117

14

0

Add services to my area

I would like to request att services in my area, we only have one company to chose from and I have had att before and loved it. Wanting to request internet and u-verse tv services for the Bluffs on Trebien, area code 45324

Questions

 • U-verse TV Equipment

43

2

0

How to get 6 HD streams with fiber upgrade in 2022

I couldn't find any info in searches for the last few years related to this question so I thought I'd ask to see if the old information is still applicable. I currently have 50/10 FTTN copper service, with uverse tv that gives me 3HD/1SD. I happen to have already ended up with a 1TB Pace IPH8010

Questions

 • Watching U-verse TV

113

9

0

Accepted Solution

Official Solution

how do i check balance for visa

how to check balance

Questions

 • U-verse TV Account

31

1

0

Can't Login? This is what worked for me.

I was not getting an expired error or any other error, just a white screen when logging into HBOMAX by choosing provider > choosing ATT > then signing in. What worked for me was NOT choosing ATT as provider but just using the login for email / password on first screen on HBOMAX when clicking S

Questions

 • HBO Max Login & Installation

9

0

0

Internet - TV

Why doesn’t AT&T U-verse care anyone if you discontinue service with them.

Questions

 • U-verse TV Equipment

38

3

0

virtual card

i cannot check my balance on my virtual visa card,& i know its active bcuz i paid my phone bill-$95.81 ordered an altexc lansing speaker which came today,as well as a micro sd card,so im trying to check my balance to c if i purchase other thiongs

Questions

 • U-verse TV Account

11

0

0

Accepted Solution

Official Solution

Unable to login to HBOMAX using browser or HBO app on MAC but can login to HBO app on Iphone.

As of 8/21, I was logged out of HBOMAX on my Mac's browser and HBO app. I've cleared cookies and cache and tried firefox, safari, chrome and brave. When I go to hbomax and choose provider > ATT > sign in > the browser tab says "signing out" > I'm redirected to ATT login page > I login

Questions

 • HBO Max Login & Installation

53

6

0

Remote Control

Have to press buttons multiple times to get them to work...when fast forwarding recordings then changing to play. When changing channels, changing the volume, etc.

Questions

 • U-verse TV Equipment

27

1

0

TV is freezing.

My tv picture and sound freeze for 2-5 seconds every 20-30 seconds. I have done a whole house reboot with no luck.  Any other suggestions?  The only tv which works properly is the one plugged directly into the receiver.  And, this is only happening with Uverse channels.  Streami

Questions

 • Watching U-verse TV

81

6

0

Accepted Solution

Official Solution

I upgraded to IOS16 on iPhone and the Uverse app now gives this message "playback not allowed on jailbroken device (QP1005)"

I upgraded to IOS16 on iPhone and the Uverse app now gives this message "playback not allowed on jailbroken device (QP1005)"

Questions

 • Watching U-verse TV

85

3

0

U-Verse App Not working

I have been receiving a login error on the U-verse mobile app “The u-verse mobile service is temporarily unavailable. Please try again later” this has been going on for days! I’ve reinstalled the app, etc.

Questions

 • U-verse TV Account

1.5K

8

0

HBO Max Subscription Expired (another one)

Hello. Several months ago I cancelled an AT&T wireless service (Unlimited Home Phone and Internet) that I originally used to get HBO Max. I still have the Unlimited Elite Wireless plan for mobile phone service, and should still be eligible for HBO Max. Ever since the original service was cance

Questions

 • HBO Max Login & Installation

37

1

0

U-Verse picture freezing, have to reboot gateway daily

We have AT&T Fiber 1Gbps. Two TVs, one with DVR (IPH8110) is the one we watch most often. Both "cable boxes" are connected via ethernet through our home network directly to the gateway (no hub or switch in the path). Uverse picture will freeze, if you change channel quickly it will un-freeze

Questions

 • Watching U-verse TV

55

5

0

Att uverse is a scam

Loyal customer for 10+ years. Cancel my account for financial reasons and sent back equipment immediately. Three months later my account is in collections due to non returned equipment. I've got my ups receipt with the reference number but AT&T refuses to listen. I will forever tell people what

Questions

 • U-verse TV Equipment

41

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.