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Att service with 320 air and Gateway

The antenna links to the gateway but the ATT SIM card doesn’t give me internet. ATT plan is in place and on. Suggestions please.

Questions

 • Other Phones & Devices

5

0

0

Accepted Solution

Prepaid plan not working

I bought a SIM card kit online. I use my own phone bought from Indonesia (Samsung A73 5G). I activate my card and then enroll in the $25 online only plan ($300/year) but then paid the plan after a few hours of activation. After I paid my plan, I got a new number from the first activation. I tried to

Questions

 • More AT&T PREPAID Discussions

42

13

0

Need phone records from 2009. No longer have the ATT account that was used then.

I am looking to retrieve my phone records from b 2/21/2009. I no longer have this ATT account but have been unable to find a way to get this information.

Questions

 • Wireless Account

14

1

0

Need sim card unlock code

Phone broke so trying to put my sim in another phone and it's asking for sim unlock numberMy AT&t phone broke so I'm trying to put my SIM card into another phone and it's asking me for unlock code to use my

Questions

 • More AT&T PREPAID Discussions

16

1

0

How to escalate a trade-in issue?

Became a new ATT customer in February. Took the trade-in deal for new iPhone 13's. Had multiple conversations with the ATT sales team on the phone and placed the order directly with an ATT agent on the phone. Was told to expect instructions for trade-in process. Instructions never came (I later lear

Questions

 • Wireless Account

43

6

0

Indian Vodafone Idea sim is not connecting to ATNT network

Hi, I have an Indian Vodafone idea sim with international service in Fairbanks, Alaska, USA. My sim is not connecting to ATNT network for a while now, but it doesn't get the internet. Could you please let me know what the problem is? Thank you!

Questions

 • Account Features

19

2

0

Software update

So I have an S20 Ultra who's original carrier is AT&T. I brought it from someone else and the AT&T apps were preinstalled. I am trying to update my phone to Android 12 but the setting app tells me the phone is up to date(which it isn't) and when I opened the AT&T Device Help app, it said

Questions

 • Samsung

24

4

0

Emails will not upload on phone

My emails stopped uploading on my phone 8/8/22 i have also forgotten my password I have typed in what I thought were the correct security answers but they are not working either 

Questions

 • Wireless Account

16

1

0

Android 12 patch 2nd update failing update

I updated the Android 12 system update just fine then the patch came out and its failing to update that update ? Now i cant get that update back.

Questions

 • Samsung

18

1

0

Texas State Sales Tax

Two phones billed. One is a few dollars more per month than the other. Yet, when I look at the Texas State Sales Tax amount, the sales tax on the lower cost line (based on Monthly service charge) is higher than the higher cost line. Chatted with no answer provided. Lined to the page she said would h

Questions

 • Wireless Billing

15

1

0

Accepted Solution

Official Solution

Closed

Hotspot Tethering is NOT ALLOWED for AT&T prepaid phones?

I'm using AT&T Samsung S10e from AT&T and my phone doesn't allow tethering. Is this common? It was working fine couple of years ago. I wonder if AT&T blocked tethering for prepaid plan phones. Should I change my plan to make an hotspot? Please let me know. Thank you.

Questions

 • More AT&T PREPAID Discussions

200

3

0

Is anyone experiencing poor connection?

Unable to send mms messges, unable to open apps, unable to stream, poor connection, only 1 bar for over an hour now

Questions

 • Network Coverage

42

11

0

All incoming calls go straight to voicemail.

All incoming calls go straight to voicemail. This has happened on my old phone which was a galaxy S 10, my current phone is an iPhone 12. This proves that it isn’t any sitting on the phone and it is the fault of AT&T. I’ve tried all the troubleshooting with them on the phone and online, none of

Questions

 • Network Coverage

1.9K

5

0

12 Pro Max cannot make or receive calls

Completed already: soft reset refresh via my Att account management turned on and off airplane mode checked multiple numbers data IS working can’t call 611 to troubleshoot verified VPN is not blocking calls Never had this issue before. Have 5 bars of 5G.  Service in my area has bee

Questions

 • Apple

22

1

0

AT&T Call Protect Flagging My Contacts

There are a few of my contacts that keep getting flagged as scam likely, including my partner. Is there any way to get it to stop flagging specific numbers for me?

Questions

 • Device Features

17

2

0

Setup not working at all.

We are currently experiencing an issue processing payments. Please try your request again later. No other services are impacted. I was going through the setup process for my new number and entered the credit card info, got that error message. My card was STILL CHARGED but it keeps saying that and m

Questions

 • Wireless Billing

10

1

0

Accepted Solution

Official Solution

Need to unlock att prepaid w/qlink sim card

My friend bought a Att prepaid phone (and wants to put her qlink sim card (free government program) in phone but the phone says it needs to be unlocked first. Then need network unlocked. Need help please. Have called over 10 times and can't get this unlocked.

Questions

 • More AT&T PREPAID Discussions

47

5

0

Closed

Account

I had a horrific ATT experience a few years back that no one in your organization felt was as serious as most businesses and thus, was never ever rectified after many months of attempting to resolve what transpired, an experience that included the falsification of the check submitted at the end of t

Questions

 • Wireless Account

25

1

0

Accepted Solution

Closed

ATT Transaction

I had a horrific ATT experience a few years back that no one in your organization felt was as serious as most businesses and thus, was never ever rectified after many months of attempting to resolve what transpired, an experience that included the falsification of the check submitted at the end of t

Questions

 • Wireless Account

103

21

0

AT&T Restocking Fee because we changed payment plan

We had a bad experience yesterday at an AT&T store. We were working with “J” in Virginia Beach, who said he was the Assistant Manager. I was upgrading my phone yesterday and saw the sign I could get $700 credit for my old phone.  We went through the purchase process and J asked if we wante

Questions

 • Phone & Device Upgrades

23

8

0

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