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SSTNC-002: We've already registered your response for this phone number.

I have spoken with about four different people on the phone with AT&T & I have also been in two different stores in person. I keep getting told the same thing. Please help

Questions

243

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iPhone 14 pro poor cellular reception

Got an Apple iPhone 14 pro. Unfortunately AT&T cellular service is pretty poor on it and I’m not the only one with this complaint. My iPhone 12 Pro had better cellular service as does my husband’s current iPhone 12 Pro. Maybe it’s the esim but AT&T needs to up its game

Questions

2.6K

11

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Account says due for upgrade, but when brought to the portal it is under the "upgrade early" section?

I went to upgrade my phone with the new cyber week deals, and when I logged in, and went to my account it literally says "Yay! Your device upgrade is ready!" and then there is the "Upgrade Now" button. So I click that and it brings you to the portal and then the phone is listed under the "Upgrade Ea

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18

5

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Secure Family App not working on any devices

As soon as I open the ATT Secure Family app, I get a pop up message that states “unable to complete your request. Please, try again later”. This happens on all my devices.

Questions

10

2

Accepted Solution

Apple Watch not getting calls when iPhone is off...

​Hello, I just got a new apple watch with cellular.. i have paired it and set it up but it will not get incoming phone calls when my iphone is off or away from my watch....​ ​according to ATT NUMBERSYNC it should receive calls just fine but it isnt.... I have been to 2 att stores and called them.

Questions

2.3K

13

0

Accepted Solution

Official Solution

Why all the fees for a "Free" Upgrade?

We upgraded our phones due to AT&T advertising - "Upgrade your phone for Free if it is paid off". Sugar Land, TX Store did this but did not tell us about all the Fees involved: Upgrade Fee, Installment amount that they said we would get back later., etc. This first Bill went up $98, instead of g

Questions

84

10

0

Request for carrier visibility / carrier reveal on iPad Mini 6

My original post was deleted for some unknown reason so I am posting again here. I believe my situation is similiar or the same as the one seen here. Other AT&T Community Forum Discussion I would like to have my iPad Mini 6 "carrier visibility / carrier reveal" so I can install an esim for tra

Questions

12

1

Fraudulent charges

You have charged my account, even though I cancelled all services on October 15 and paid final bill including phones. Your company is the worst. No one can help. Passed my call from department to department for 2 1/2 hours and NO ONE can help!!! The WORST company and customer service…EVERYONE check

Questions

39

22

0

Phone stolen during return process - change.org petition

Although I followed everything AT&T said to do when returning my iPhone 13 Pro Max, I received a disgusting non-AT&T flip phone back from AT&T with a note that said this is what they had received in place of my iPhone, and because of that, I now owe the almost $600 balance on the iPhone

Questions

24

6

0

Orde issues

I placed an order online and it has not been updated since Sunday least it should have provided the tracking number

Questions

7

2

0

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Official Solution

Closed

Frequency band change?

After a 2-year Covid break I will again be traveling to the US in May. I have 3-year old Huawei P20 that has always worked fine with the AT&T prepaid cards. I read that AT&T has started phasing out 3G. Does that mean that I won't be able my Huawei P20 anymore (May 22)? Or will I just not ben

Questions

280

7

0

Accepted Solution

Official Solution

AT&T CDR

Were ATT records from 2009 maintained in UTC time?

Questions

53

5

0

Accepted Solution

ATT unlock eligibility after phone change

Hi all, I have a question on unlock eligibility. What happens if I start using a ATT locked phone with ATT service for 1 month and then put my sim in a different unlocked phone and continue using for 5 more months with ATT service. I would have completed 6 months of service after activating the unl

Questions

19

3

0

My Wi-Fi calling has stopped working,out of the blue

I've had perfectly good Wi-Fi calling for about a year and about 3 weeks ago it just stopped working. I've: A)played with flight switch B) cleared the network twice C) turned the phone on and off D) tried unsuccessfully to re enter my emergency address etc I'm pretty fed up and feel that something

Questions

16

2

0

Blocking, Unblocking

Hello, how to contact the operator so that the operator's lock is lifted for me, I am ready to pay what the subscriber has to pay. I'm from Russia, but it so happened that I bought such a new phone. I will be grateful to everyone for their help in solving my problem.

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10

1

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IPhone Un Block for Other Countries

Hi ,I bought second hand IPhone and wanted to use in Saudi Arabia, the ESIM is not working , it says IPhone is blocked by ATT, How to remove this block to use it for other networks Best regards

Questions

11

1

0

Accepted Solution

Closed

Firstnet non sworn law enforcement

I signed up for first net as a non sworn law enforcement. We are state licensed for security.  Specifically we bid on government contracts for private security on public property.  Ie the subway system in Chicago.  We literally have stopped (Edited per community guidelines)ual assaults, battery, rob

Questions

34

11

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Official Solution

Student Discount

Would I still qualify for a student discount even if I already have a prepaid line or does it have to be a new activation?

Questions

406

8

0

Does at&t have government ACP programs with free phones?

I was wondering if at&t does any government ACP free phone service and free smart phones?

Questions

14

1

0

Unable to connect to cellular network in japan

Hi I live in the Unites states (phoenix, AZ) and recently got a Pixel 7. I'm currently travelling to japan and the phone will not connect to any cellular network. I have tried restarting to phone, tried manually connecting to every available cellular network, tried automatically select network and e

Questions

132

13

0

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