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EMAIL

IMEI (Edited as per Community Guidelines). WHAT IS MY EMAIL FOR THIS PHONE. i LOST THE SIM CARD

Questions

9

1

0

Email to text not working

I have a website that sends an email to text my phone number at the AT&T SMS gateway txt.att.net. The email is sent as ##########@txt.att.net. This was working fine until just recently. Now the email fails, with part of the returned error message having Action: Failed and Status: 4.2.0. I'm g

Questions

1K

2

0

“Call us or visit a store”

I’m logged into my account and trying to upgrade a phone but it keeps coming back saying to either call AT&T or visit a store. I tried to call the 800-331-0500 number but get connected to an automated line that only provides automated responses and text messages.  Finally after repeating m

Questions

9

1

0

Accepted Solution

Official Solution

iPhone 14 pre order shipments

Are the iPhone 14, pro, and pro max pre order shipments delayed? Apple and some cell carriers are currently showing delivery dates in October. Curious if that apply to pre orders that were made on the first date Sept 9, or after.

Questions

8K

89

0

Phone trade in

I traded in a iphone 13 pro max. Was told i got 1000 for it. Agent in store told me i had to get another little phone and the balance of the iphone of 237 wpuld be put on that phone. My husband pays the phone bill and wondered why it was so high. Thought because we had four lines checked tonight and

Questions

17

2

0

Was scammed by sales over phone with expired promotion

Got a call from att about the promotion to upgrade my s7 to a s23. They told me it would be completely free so I agreed and they shipped my phone this was all on 05-18-23 turns out that promotion was over on 05-12-23. So they sold me a phone under false pretenses knowing that the promotion was over

Questions

21

4

0

Accepted Solution

Official Solution

International roaming is supported by ATT WiFi calling

Hi,If I roam internationally using ATT Wi-fi Calling, will incoming calls be charged? My AT&T Prepaid Elite Unlimited plan currently allows me to travel to Republic of Ireland. Because I have not purchased any international day passes, I have put my phone on airplane mode. After I enable Wi-Fi

Questions

67

3

0

Games wont start

I set up wifi, connect using my phone. Everything works fine, loads quickly, but games on sites do not start for me. Tell me the problem can be in wi-fi? I can't check on the mobile internet.

Questions

323

4

Official Solution

The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer since

Questions

16.8K

60

Poor signal strength in home - paying highest price- not buying a booster

Why do I consistently have poor signal strength or my fiber optics service? *I am not purchasing anything else. I am less than 100 ft from the modem and have 2 green lights which means "poor" strength. I was duped!

Questions

5

1

0

Issues with SMS Text Messages for 2-Factor Authentications

I am not getting SMS messages from two banking institutions. Just recently switched over to AT&T. For one I account I don't receive the two factor authentication code text message when requested. However, when I went into my banking institutions website and deleted my number and re added it, I g

Questions

10

1

0

FEATURE REQUEST - HBO Max/Max upgrade to ultimate tier

Hello, I have the unlimited elite plan with free HBO Max. When HBO Max change to just Max they changed their tier structure. The unlimited elite plan originally provided access to the highest tier which included 4K content and Dolby Atmos sound. After the name change to Max, AT&T now only provid

Questions

76

5

Closed

Scammed with expired promotion

Got a call from att about the promotion to upgrade my s7 to a s23. They told me it would be completely free so I agreed and they shipped my phone this was all on 05-18-23 turns out that promotion was over on 05-12-23. So they sold me a phone under false pretenses knowing that the promotion was over

Questions

13

0

0

Accepted Solution

Official Solution

How can I block unknown texts from coming in

I get about 40 texts a day from spammers and I can't get them blocked

Questions

7

1

0

Best plan for International calls/texts/data and local calls while living in Grenada

Son is moving to Grenada in August to attend St George's vet school. What plans do I need to add to his cell phone and mine?  looks like $10 international daily for his cell (maxs out at 10 days?) and international monthly for my cell $15? and what about local calls, are those charged as l

Questions

10

3

0

How do I get past the SIM required without having a SIM card for iPhone?

I’m trying to setup an iPhone for a kid but it won’t let me get past the SIM required screen

Questions

13

3

0

Accepted Solution

Official Solution

Global Fraud Management follow-up

I had a fraud investigation done on 6/29/22 by the AT&T Global Fraud Management Department, Account #(EDITED). I have received 2 e-mails confirming fraud had occurred, and that my Acct# would be revised to refund the fraudulent charges totaling $1,987.32. It has been over 6 months now, and I co

Questions

266

8

0

Someone opened an account in my name

Someone opened an AT&T wireless account in my name and I am being billed for it. I've called all the recommended AT&T numbers (for fraud reporting, wireless, etc.) and AT&T reps keep transferring me to other reps who tell me they can do nothing for me. They told me to file an fraud repor

Questions

31

7

0

Order keeps getting canceled

Can someone please tell me how you properly place a online order without it being canceled I’m doing everything correctly with information ssn dob my debit and credit cards match my name and address soon as I place my order it cancels instantly I don’t understand very frustrating and also I already

Questions

1.1K

5

0

iPhone 11

Can’t increase volume for making and receiving calls

Questions

16

2

0

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