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My phone is off

Hello

Questions

20

1

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Can't buy AT&T phone from Samsung.com - for YEARS!

Samsung.com often has better offers than AT&T direct. However, for YEARS, since Galaxy S9, I have been completely unable to buy an AT&T branded from directly from Samsung.com and it always says my account is ineligible, or has some other useless error. For example, right now, I can trade in

Questions

38

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Samsung Galaxy Z Fold 4 Inner Screen doesn't work - NEVER Buying A SAMSUNG device again

I have been an AT&T user since I got my first phone in 2005. We have used multiple Samsung devices and never had any issues until this recent experience. I bought a Samsung Galaxy Z Fold 4 for my wife in March 2023. We had no issues with the phone until a week ago which is just after the manufac

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33

2

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New Prepaid account - No internet, no phone number.

Bought a years worth of ATT prepaid online, and ported my number from Mint in the process. Everything seemed to work.  Got the sim yesterday, and installed it in my unlocked Pixel 6 Pro.    24 hours later I still don't have my phone number, and my phone is telling me I'm out of data

Questions

26

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Store said I had a fraud alert. Fraud dep't over the phone said there was no fraud alert.

My old phone is water-damaged and won't turn on, and it's time for an upgrade anyway. Went to my local store, they said I had to be an authorized user (I'm not the account owner). No big deal, I go home, ask the owner to log on and add my name as authorized. It takes a day to process. Go back to the

Questions

28

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Unlocking NETGEAR nighthawk M1 from AT&T

Hi, I went onto AT&T and requested an unlock code. It flashed up that there was a system error and to try later. I tried again and it said I’d tried too many times. I haven’t received any emails from NETGEAR. How do I unlock my device please?

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17

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WIFI CALLING DOESN'T WORK!!!!!!

WIFI CALLING DOES NOT WORK ON ATT IPHONE SYSTEMS. THIS HAS BEEN A LONG STANDING ISSUE AND HAS NOT BEEN FIXED BY EITHER ATT NOR APPLE.  WE ALL HAVE TRIED YOUR SUGGESTIONS....RESET NETWORK SETTINGS, TURN WIFI OFF/ON, TURN WIFI CALLING ENABLE OFF/ON....NOTHING HAS SOLVED THIS ISSUE.  ITS BEE

Questions

118

59

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Official Solution

Account closed

Account was closed due to unrelated illness that happened to me, just got back on my feet trying to figure out how to reinstate a closed account. Can anyone help me with this, not much information online.

Questions

75

4

0

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Official Solution

How do I do a transfer from a former employee

When I tried to do a transfer of billing responsibility. I don't understand how to do the transfer. The original contact is a former employee. I'm trying to transfer it to myself.

Questions

25

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Active Armour found my email address on dark web because of an AT&T Data Breach

It coincides with a 4 digit text message Number supposedly from AT&T That Stated I was no longer able to receive my Auto pay and Paperless discounts do to recent changes to my account it included a link to resign up for those discounts. I immediately deleted the text. because I know AT&T us

Questions

49

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Settings for Basic Cruise Package for a Samsung Not 10

It is not clear from the descriptions I have read what the settings should be for the Basic Cruise Package on a Samsung Note 10. I have the International Day Pass.

Questions

20

1

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Accepted Solution

Official Solution

Winegard GW-1000 Gateway

I would like to add Winegard Gateway GW-1000 to my RV. It takes a AT&T SIM card. What do i need to add to my plan to support this ?

Questions

28

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Paid to upgrade my plan to allow me to text and call internationally. Now I’m international and can’t text or call.

So a few days ago I went to an AT&T store and they upgraded my account to allow international texts and calls, and I specifically asked them if this meant I’d have service in the UK, and they told me yes. Now I’m unable to text or call anyone and I’m in the middle of a London airport. I’m very u

Questions

21

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Advanced Active Armor Dual SIM

when using this feature does it automatically apply to both numbers on the same device. (both numbers are ATT postpaid with the advanced feature enabled on account). im using iphone 15 pro and Ive noticed that the caller detail feature is only working with one of the numbers not both. is there a way

Questions

16

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Online Account Purchases (Add Line, etc.) Error “Something went wrong”

I cannot make any transactions on my account - upgrade, add line, new device, etc. this has been an issue in my account for over a year. Each time I try, I get the following error: “Uh oh! Something went wrong Please call us at 800.331.0500 or 800.331.0600, so we can help with your order. BUSINES

Questions

19

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Horrible customer service

On 4/10/23 at 4:30pm I called AT&T about my bill being $86 higher than normal. I was told that both lines on my account were charged international day charges from 3/8/24 -3/12/24 and that towers stated I was in the Dominican Republic. The first person I spoke to said I’m responsible for the cha

Questions

37

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Daughters new phone deactivated son's number

My daughter got a new phone (iPhone 14) that used my son's phone's (iphone 13) upgrade eligibility. As a result, when her phone was activated, it deactivated my son's. Now it looks like we have two of the same phone with different numbers, only his number isn't active on his phone. How can I fix thi

Questions

33

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Official Solution

Closed

What do these code means on my bill?

Some numbers are coming in as codes. What do they mean1C0DE902431C0DE81787

Questions

1.5K

8

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Closed

Unlocking an LG V60 in 2023

I have tried to unlock this phone that has been paid off and get the message that the imei provided is not a valid At&t IMEI. Is it possible to get an LG phone unlocked since they have ended their cellular phone division?  I was wanting to know if I could get someone to look into this if p

Questions

130

6

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Official Solution

Using boost sim in at&t phone

Now that boost is running on the AT&T network would it possible for me use a boost chip running on the AT&T network in an AT&T lock device? I have a Samsung note 10 that I bought from amazon it was supposed to come as an unlocked device however it is still tethered to the AT&T networ

Questions

8.6K

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