I bought my iPhone 13 mini through the Apple store. I then decided to hook it up to my AT&T account within a few months I thought that I lost my phone so I called AT&T to have them shut it off so no one could use it and I have since found it but since my account is shut down they tell me the

My mom is the primary user on our account and she submitted the secondary user request to me, associated with my device (yes; it does have my email and phone number attached). However, I am not receiving any secondary user information by text or email. How long will it take to receive the secondary

Trying to find out about free phone promotion

Hey has this happened to anyone else.. I took advantage of the the "trade in offer" from AT&T and sent in my IPhone 11, having received a Iphone 13. This was to be a free trade in.  AT&T is claiming I did not send in a Iphone 11, though they cannot say what I did return.. I am now stuc

Both my wife and I's phones are stuck in SOS mode all of the sudden. We have Iphone 13Max. Just updated to 16 software. Both swapped within about 20 minutes of each other. We've restarted and reset network settings several times and nothing works. Of course can't get anyone from AT&T to help bec

Hello, I wanted to see if there is any way to get updates to start again on the S22? I worked with Support, and they attempted to push the update OTA.  When checking the phone, it says I am update to date.  The Troubleshooting site only tells me I am up to date. However, I am on Andro

I accepted a transfer of billing responsibility today. I got an email saying the TOBR was completed and my phone now shows up as a linked wireless account in my profile so I know it was successful. However, when I go to my payments or bill, it says I do not have any accounts linked to this User ID

Today I went in the store at 577 N Thompson Ln in Murfreesboro Tn. I was looking to upgrade 3 lines to IPhone 14’s but wanted the next phone took off my account. I was not using the next plan because we normally pay our phones off before trading them in. The service rep made me open the ATT app on m

So I did the phone trade in plan and I got the new iphone14 for free by switching to AT&T. I wanted to upgrade from the regular 15 to the 14 ProMax and called the number and went through the steps to get a new one ready to ship. In my order summary it states that the new phone is $1099 with $30

Hey I have this iPhone 8 Plus and i was wondering if I could trade it in for like an iPhone 11 or 12?

The network on my phone is locked how do I unlock it

I have tried to enter my pin into my prepaid login, and it keeps saying that "It is not the correct PIN," but when I try and reset my pin, I just get a notification on my email that my account has been updated and it doesn't send me a new temporary pin. It also does not send my number a new temporar

I foolishly bought a ZTE phone from Marketplace. Despite assurances the phone was not locked, this was untrue. I have submitted a request to have the phone unlocked, but after confirming the unlock request, I get an email from AT&T telling me the device cannot be unlocked as it is active on anot

Is it possible to port a number on a specific date/time? I'd like to buy my wife a new phone as a gift but not have the number ported to the new phone (from Verizon) until she opens it on Christmas.

Long story short, I have invested around 8 hours or so trying to become an AT&T wireless customer and because I share a name with my father and grandfather, I cannot be verified and complete the order. During the order process in-store for new phone, phone number porting, etc there is a step

Has anyone received a favorable resolution when dealing with BJ's or AT&T? Sounds like my case, which is similar to many, is a hopeless cause.

Hello, This post is my last chance ^^ I bought an Iphone 7 on the marketplace of BestBuy in july 2021 (unlock certified) in my area (Canada / Quebec) During 15 months, no issue, no problem with this phone and my local provider (Fizz/Videotron) But... Last week, I lost cellular (no service), afte

So I want to get a new phone but I'd like to know if after my phone bill is due, would I get charged for not paying it? I'm currently with boost mobile and honestly I don't like it very much but if I don't pay on time they don't charge me at all. So id ike to know if I'd be charged for not paying on

starting off I have been with At&t for decades. this trade situation just feels like I have no options but to just take what I am given. I traded in my google pixel 6 Pro for the new pixel 7 pro the day it launched because I loved the new phone and had no issues at all when I traded into the 6 p

My device and phone line was blocked by the network by mistake  because  AT&T thought that my phone was lost or stolen because I got another phone and put my SIM card into my new phone, it u worked fine for a few days, then suddenly it was  suspended, so I called AT&T and use