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There are fraudulent charges on my phone account

Notified the fraud dept. Nov. 18; filled out report; received incident number; no response - filed another incident report 12/2, received an incident number; and a response from the fraud dept. - have not heard anything since -collections called; explained the fraud; the referred me back to billing;

Questions

 • Wireless Billing

54

22

0

Accepted Solution

Official Solution

l need to change my password

My password and email address are not working

Questions

 • Wireless Account

11

1

0

Accepted Solution

mobile data not working on Samsung M31s

Hi, I recently got an AT&T connection and using the SIM on my Samsung M31s. I am able to make calls and send texts but not able to access internet. Samsung M31s is 4G enabled phone and i am also seeing 4G symbol when i turn on my mobile data. but when i try to browse the internet i am not abl

Questions

 • Android

35

2

0

Accepted Solution

Help beyond the third world call center.

I have been without phone service since Monday November 21st. I called in that day to have my phone moved from my Firstnet account to my Consumer account. The girl on the phone allegedly switched me over and informed me to give it about 10 minutes and everything would be complete. Ten minutes later

Questions

 • Wireless Account

51

4

0

Accepted Solution

Official Solution

Visual Voice Mail

Visual Voicemail just stopped working on my Samsung S 21. I have to call in to retrieve message. Is there a way to get the visual voice mail working again?

Questions

 • Samsung

114

5

0

Att thanks up

I had service previosly i ordered phones and never activated them but sold them and i had att thanks. I have a bill i o we to you. I have no crll phone service. Ehat can i do i should have beeb on aco

Questions

 • Wireless Account

25

2

0

Transfer landline to business mobile cellular with same number

I am moving my physical business location to an office that has internet services and id like to dump cox but port my landline biz number to an iPhone. Has anyone done this?

Questions

 • Phone & Device Upgrades

13

1

0

Phone locked by ATT, but ATT won't admit its locked by them.

I have a locked phone from my account that is locked by ATT, I have spend 2 weeks getting support tickets to got no resolution, the online system also gives me an error saying ATT didn't sell the phone. So I went to the apple store to find out that the deal was... and they said it was indeed lock

Questions

 • Apple

36

9

0

AT&T Fraud People called me a Fraud!!!

I have TV & Internet with AT&T for over 5 years. Now after upgrading my Internet package with them, I want to switch my wireless account from T-Mobil. AT&T customer service processed my request without any problem, but they needed to transfer me to the FRAUD department, after I failed to

Questions

 • Wireless Account

69

15

0

Refill card on Walmart receipt

Where is the PIN on my receipt? i bought a PIN Top-up at Wal-mart, and it says the pin will be on the receipt, but I'm not seeing it. What

Questions

 • Account & Usage

17

1

0

Unlock Code

My phone has network lock on it, I already ask you for a code but this one don't work.Any help please ?Regards

Questions

 • Other Phones & Devices

32

5

0

Accepted Solution

Foreign Esim Provider While Traveling / Wi-Fi Calling & Texting

Hi there! I'm planning on traveling to Australia/Oceania soon, and intending on getting an e-sim from a local cell provider. I'm new to this e-sims and Wi-fi calling, so have a few questions  Would I need to remove my physical sim card from my phone while using the local e-sim? If not,

Questions

 • Network Coverage

33

4

0

Charged 315 for non returned phone

I’ve seen many people have the same issue with being charged a non return fee even though they returned the phone and i feel as if this is not fair! ATT needs to have a better process with returns so stuff like this doesn’t happen. Has anybody gone through this and got the fee removed?

Questions

 • Wireless Billing

28

4

0

Closed

Language settings

When I use the phone app the Syfy channel (and others) are in Spanish instead of English. However, the tv works fine and there are no problems. How do I change the app’s language settings?

Questions

 • Device Features

46

4

0

International service

Good morning I was just curious does international service work in Germany? My daughter is there till the first week of January and I was just curious. Thank you.

Questions

 • Network Coverage

20

2

0

Loyalty Discount not showing up on bil, what do I do

A few months ago when i got my new phone, The rep I called promised me me loyalty discount $360 loyalty discount.  I have been with At&T for over 15 years  The discount was supposedly going to be applied in $10 increment every month.  In addition to that I was to get $300 off

Questions

 • Wireless Billing

26

2

0

Phone won't make or receive calls

My iPhone won't make or receive calls but text messages works. Tried network reset, restar, update… From what I can see in internet this has been happening to a lot of people with att for a long time. I don't understand how they haven't found a solution yet

Questions

 • Apple

26

2

0

Closed

Can I upgrade from a ZTE 700a to a MF279 and keep my unlimited plan?

I currently am grandfathered in on a homebase unlimited internet data plan using a ZTE 700a router. I’ve seen that att now sells a ZTE MF279 router with external antenna connections. I was wondering if I could purchase this new unit, get a new SIM card for it, deactivate the 700a, and keep my unlimi

Questions

 • Other Phones & Devices

3.1K

28

0

Upgraded phone stolen

FedEx tracking states my new phone was delivered at 5:16pm Wednesday evening and even has a phone showing it on my door mat...but it was stolen by the time I got home. What can I do?

Questions

 • Phone & Device Upgrades

18

1

0

Accepted Solution

My wireless phone bill

I need just a little more time to pay my wireless phone bill of 330.00

Questions

 • Wireless Account

41

3

0

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