Yesterday was a horror - from approximately 10:30 AM until literally 9 PM - I was on the phone and in retail service centers with more than a dozen different customer service representatives and store employees from both T-Mobile (the carrier I was leaving) and ATT (the carrier I was transferring to

I'm trying to submit an unlock request but I keep receiving the same error message. "The device you want to unlock is active on another AT&T account. The account owner needs to remove the device from their account first." I bought my iPhone through AT&T, I'm not sure what exactly the t

got a callback on this line and if you call it it sounds like the at&t customer service robot but *slightly* diferent. and the tech psrson didnt seem to know anuthibg about my account.. but to get in to the call it askes for your pin #.. so it could be a clone of the call service , phishes your

What info will I need to provide the new phone company when I want to take my existing phone to Consumer Cellular. I currently pay as I go with At&t so therefore do not have any sort of service other than the go phone prepaid service. Will i need a transfer code and have no account number that

I was wondering if I got an AT&T unlocked hotspot could I use it with an unlocked iPhone that is on Straight Talk. Was curious because the iPhone uses Verizon towers.

but once I do master reset how do I get the backup back to my phone

I see many articles online saying that the Motorola Moto G Pure can use 0.5x zoom on it's camera, yet I cannot zoom out to 0.5. Does anyone know why

I recently sent an insurance return in using the prepaid label. Now the tracking number says invalid and I received an email saying AT&T is going to charge me $500+ for the phone. This is absolutely crazy!!!

Hi there! I have a Samsung Galaxy A22 that we previously purchased and (successfully) used in Latin America that we now just got a US AT&T SIM card for here in CA (Bay Area). We’re able to make and receive calls and texts using AT&T’s cellular service, but cellular data isn’t working at all

Back on Oct 31 of 2022 I opted to do the trade in promo with ATT for the new iPhone. I traded in my iPhone 11 pro max for the new iPhone 14 pro max. When i got the new phone they instructed me to ship my old phone back to them via USPS with a protective box and shipping label they sent me whe

When I bought AT & T card, I wasn't informed that it's a prepaid service I have to pay monthly, but I was told that I can use it only for a month. After leaving the country, I don't use this card but AT&T continues to charge me for the service. How can I cancel the usage of the service? I

I am traveling overseas and my mobile phone cannot receive the verification code, how do I apply for data roaming?

I have an iPhone 13 Pro Max that I bought from BestBuy was locked to AT&T, and I got a prompt "the IMEI you entered doesn't match an AT&T device" when I tried to unlock it device, but I confirmed with Apple that the current activation policy of the device is US AT&T Activation Policy, do

Has anyone else had a terrible time with their trade in? I sent it in back at the end of December and it still shows shipped.  I have contacted them several times to be told there was a glitch in their system with tracking numbers so there is a fedex number when in fact it was a usps label. &n

I was away for the weekend and set up international day pass for 3 days...I'm still being billed...How do I remove it

I currently work as an authorized dealer for AT&T in Sam's Club and am making this thread because of all the misinformation surrounding the Sam's Club program and wanted to educate potential buyers with accurate information and highlight the benefits you get when going with Sam's as opposed to y

I can use the AT&T Transfer app to transfer contacts from an iPhone to a Samsung device with no issues. When I try to transfer contacts from a Samsung to an iPhone, the apps say the contacts were transferred, but when I check the list of contacts within the iPhone, none were transferred. I ver

I have ask numerous times to talk to talk to a business account manager. My bill is inaccurate. I am being charged monthly for a new phone that I sent a trade in back in January. They keep telling me they will create a case, but nothing happens! I am paying my bill monthly, minus the $27.78 for th

After three weeks and countless calls/messaging ATT still cannot tell me why I am not receiving all of my texts. I’ve had to initiate every contact. This last call was a big “I dunno” and suggested I buy a new phone. You’re about to lose a 20+ year customer.

Hi, I am in the Philippines, I have no AT &T prepaid account or so in the US or any countries. Just today, I got SMS from my bank account in the Philippines that a total of 156.70 USD has been deducted from my account with Vesta AT&T prepaid. How come? I have no AT &T prepaid nor I am in