Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (197.4K)

Activity

Accepted Solution

Official Solution

Closed

Access to my mother's account as power of attorney

I am a long time at&t customer and need help. Not with my own account, but my mother's, who has dementia and is in a nursing home, and I am her financial and medical power of attorney.  Who can I speak to about getting access to her account so I can pay her bill,  as I am in charge of

Questions

 • Wireless Account

750

9

Closed

I want to do a credit application to see if i can get a phone

Not sure want to do a credit application to see if i qualify for a phone

Questions

 • Wireless Account

1.3K

2

0

Closed

Apply for phone

Apply for wireless phone

Questions

 • Wireless Account

73

2

0

Closed

FRp bypass,no JavaScript enabled after hard reset

Irecently bought a second-hand phone don't know the previous owners Google information and so I'm stuck on Google verification page the phone is a ZTE blade spark and I need to get past the Google verification to unlock the phone and use my services but I don't have a computer or a laptop or an OTG

Questions

 • Android

4.6K

1

0

Two Wireless Accounts

I’ve been trying to figure out if I can do two wireless accounts one with me and my immediate family and the aunts and uncles on another account but still have them both under my name/ssn. Anybody know if it’s possible?

Questions

 • Wireless Account

33

2

0

Accepted Solution

Unlocked carriers phone won't work with ATT network?

Hello, so i have a galaxy S10 5G that stop making calls and sending pictures msgs but i can use the data and text. This has been going for about 4 weeks now. I went to ATT store and the girl representative told me that ATT is not letting unlocked phones from different carrier or unlock phones bought

Questions

 • Samsung

51

2

0

Accepted Solution

Looking for an email to contact ATT upper management department about fraud.

Employee told customer he would fix issues and yet has not. Now paying for 10 lines but only have use of 6.

Questions

 • Wireless Account

43

5

0

Switch credit does not arrive after 6 months

I was a T-Mobile user and switched to AT&T in Jan 2022. I was told I will get a $10 credit per line for 25 months, which called switch promo credit, or port-in credit because I switch the operator from T-Mobile to AT&T. After that, I found I never receive the credit in my bill in my last 5 b

Questions

 • Wireless Billing

36

4

0

Can I transfer one line?

I have multiple lines on my account. If I transfer a line someone else, can I just transfer one line or will I have to transfer all lines under my plan?

Questions

 • Android

18

1

0

use oversea

I have a prepaid number, I came to Brazil for working purposes and my number is not working. I tried to register but my zip code in the US is not on records and this does not allow me to create an account to sign in. I would like to upgrade my plan but I don´t know how to do it.

Questions

 • More AT&T PREPAID Discussions

38

3

0

No Trade in Credit or Help

I was doing a promotion thru AT&T at Target with an AT&T salesman. The promotion was switch to AT&T and trade in your old phone to get a iPhone 13pro for free it was also a cheaper monthly so I went thru everything got signed up. Got my phone in the mail and the box said no reshipping la

Questions

 • Wireless Account

41

7

0

Sending SMS messages from iPhone to Android users over wifi

My phone works great on wifi for calling and texting fellow iPhone users, but it won't stay connected to Android users and I can't send SMS texts to these Android users via wifi. Is this a setting issue or a feature shortcoming?

Questions

 • Data & Messaging Features, Internet Tethering

13

1

0

Accepted Solution

Cant enable AT&T mobile billing on google play store

When I try to set up At&t billing on Google play store, I get the following message:Error (Your account isn't eligible for mobile payment service. Call your mobile operator. [OR-DVASA2-02) I don't have purchase blocker on. I've called Google and they have no issues - it all points to At&t.

Questions

 • Wireless Billing

9.3K

18

Need phone number.

I can’t remember my phone number to my nighthawk

Questions

 • Phones, Tablets & Devices

10

0

0

Can't switch carriers in Canada

For the last two months, my phone keep connecting to "Telus" when I'm traveling to Toronto, ON and it's used to be Rogers. Since, it's switched to Telus I don't even get 1 Mbps speed and calls drops all the time. I used to get over 100 Mbps on Rogers in the same area as Telus and on the same phone.

Questions

 • More AT&T PREPAID Discussions

71

11

0

Accepted Solution

Some doubts regarding AT&T postpaid family plan

Hi! I read about the AT&T postpaid family plan that gives you unlimited data, calls and messages. I have some doubts regarding it: 1) Is it the same for hotspot and tethering service? 2) Some companies claim unlimited data and then put some conditions like 4G and 5G data will be 35GB/mont

Questions

 • Phone & Device Upgrades

18

3

0

Why does ATT employ so many service techs who speak broken or incomprehensible English?

I had to contact ATT due to a billing error.  The first 4 people I tried to talk to had very thick accents and did not speak idiomatic English.  Why do you hire people to talk on the phone who really can't make themselves understood?

Questions

 • Wireless Account

901

7

0

How do I connect my device

Need instructions

Questions

 • Device Features

36

7

0

Suspicious Texts/Calls

Today I got a few texts and a call from someone claiming to be AT&T the texts came from 28838270 stating "AT&T Free Msg: We will be calling within the next ten minutes to discuss your commitment. Thank you for choosing AT&T." They the proceeded to call me from 469-421-4950 about a call I

Questions

 • Wireless Account

1.1K

3

0

How to get ATT to contact Newgistics regarding LOST PHONE

I sent back an unused Galaxy Samsung, paid outright $760, to ATT. Newgistics site shows it bouncing around the country for a year!  ATT only just confirmed they never got the phone after months of calling.   So Pitney Bowes owns Newgistics.  They told me that I need get ATT to c

Questions

 • Phone & Device Upgrades

15

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.