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AT&T Stole my TRADE In

It’s been almost a year and I’m still not receiving a trade in credit at not fault of mine. When I traded my IPhone 8 at the end of last year the rep at the ATT Snellville store confirmed my number 3 times and still entered it incorrectly on my trade in receipt. After not getting my credit a few mon

Questions

 • Wireless Account

109

5

0

Accepted Solution

Official Solution

Wireless calling with ATT is supported internationally

If I use ATT Wi-Fi Calling while roaming internationally, will I be charged for incoming calls? AT&T Prepaid Elite Unlimited plan is what I'm using right now while traveling to Republic of Ireland. Since I have not purchased any international day passes, I have put my phone in airplane mode. H

Questions

 • Account & Usage

25

1

0

Accepted Solution

Official Solution

IPhone 14 is frozen

My new iphone 14 is completely frozen. I have tried reseting it by pressing the volume button up then down, then press the button on the right and held it waiting for the apple to show and it Never does.

Questions

 • Apple

32

1

0

Alcatel att 5005R

Need to unlock

Questions

 • Android

18

1

Upgrade phone

I have a fold 3 and want a fold 4 I pay monthly and have insurance on it . What would it take to upgrade up to a 4??

Questions

 • Phone & Device Upgrades

17

1

0

Galaxy watch 4 classic and Galaxy S22 Ultra no longer compatible for Numbersync

I have been trying for a year now to get my numbersync back working despite being charged every month for the service. It has not worked despite trying everything AT&T has told me to do. I have spent 3 hours straight in an AT&T store with staff and tech service on the phone , I have spent li

Questions

 • Wearables

22

3

0

Custom build alps-mp-q0.mp1-V3_tct.q0mp1.k61v1.64.b sp_P62

I've never done anything "custom" to any of my phones because I'm not knowledgeable enough. So how did this custom build get put on my phone when I'm the only one who uses it and bought it brand new, what does it do, and does that mean someone rooted it? It is a Alcatel A508DL, model name A2X, from

Questions

 • Android

640

8

0

SCAMMED into getting DirecTV with current AT&T plan

I was scammed by an ATT rep who said my bill would be lowered by $70 per month for putting an atrocious dish on the side of my property. I’m paying $30 per month not attached to my bill. I’m receiving no combined bill or discount. It’s treated as a separate account. I spoke to ATT which said there w

Questions

 • Wireless Billing

22

2

0

Accepted Solution

Official Solution

AT&T Trade-in SCAM

Don’t fall for the AT&T scam. I also had a iPhone8 that I traded in for the new iPhone14 in the latest AT&T promotion.  The trade in iPhone8 was in perfect condition and warranted a $350 trade-in value.  I even had my crack screen replaced ($100) in order to turn the iPhone8 in in

Questions

 • Apple

58

3

Accepted Solution

Official Solution

Still have not received the Android 13 update for my Samsung S21Ultra

I have Baseband G998USQS5CVIG. I read a post that the Android 13 update had been posted on October 31 for this phone. However, I keep on checking for it and my phone says it has the current update and is still on Android 12. What's going on?

Questions

 • Samsung

98

2

0

Bait and Switch!

We were at BJ’s when we spoke with Jacob about changing to AT&T if we could get lower monthly payments. We were told that it would be $80.We were to meet him the next day regarding setting up phones. We called him, he said his was sick and we were to meet up with him the next day at BJ’s. We sho

Questions

 • Wireless Billing

30

4

0

Your phone is not longer active on an AT&T account

Hello @ATTHelp @ATTHelpForums  , I get the the below message but I am not able to find the question in order to answer no.  Can we please DM? Please help. Your unlock request was denied because your phone is no longer active on an AT&T account. Re-submit your request an

Questions

 • Apple

113

9

0

Credit

It won't let see how much I owe

Questions

 • Wireless Account

33

4

0

Poor service from AT&T

I had an in-home specialist quote me a monthly amount plus taxes that amount was a lie. The amount was much higher than he quoted. I attempted to contact him several times after he completely ignored me did not answer any of my messages and shut me out if that’s the way you guys conduct yourselves y

Questions

 • Wireless Account

13

0

0

Accepted Solution

Official Solution

Need iPad eSim unlock

I bought an iPad Pro and I was trying to use my TMobile eSim on it but it seems to be locked to AT&T. Is there a way my eSim can be unlocked PLEASE @ATTHelp

Questions

 • Apple

1.2K

13

0

Ordered IPhone 14 Pro Max and never received

I ordered a new IPhone pro max and it shows that’s it been at a Louisville FedEx facility for 2 weeks now. I’ve called fedex and they said when they received the shipment there was nothing in the box and for me to contact AT&T. I can not figure out who to contact to either reissue the phone I or

Questions

 • Phone & Device Upgrades

17

1

0

Accepted Solution

Official Solution

Porting

How do you port number from Verizon to ATT prepaid

Questions

 • Phones, Tablets & Devices

27

4

0

Accepted Solution

Official Solution

not getting short code texts

cant receive verification texts

Questions

 • Data & Messaging Features, Internet Tethering

52

3

0

Service canceled

I've been with this company for 22 yrs, never been late on a payment. Until I lost my job beginning of yr struggling payed what I could then I was injured in a domestic situation to where I was behind on all my bills 4 to 5 months. Now the total is so high to get cut on I could buy a new phone at th

Questions

 • Wireless Billing

23

3

0

Wrong email as first time purchaser

I recently purchased a prepaid plan for 1 year. As a new customer, I need a number and SIM card, etc. I just realized that I entered the wrong email (forgot a digit) so I haven’t received any confirmation of my payment, or any details on how to activate. I have no account set up and am unable to get

Questions

 • Account & Usage

13

1

0

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