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Cell phone/internet usage on a cruise

We recently signed up for a cruise. Part of the package included wifi for so many minutes. Do we still need to do the international plan while on the ship?   We have used that plan for a land trip to Ireland but never a cruise so I'm not sure how that all works. Can someone explain to

Questions

 • Apple

68

7

0

Prepaid

I paid my prepaid account today and it is still not letting me place calls or texts or has data.

Questions

 • Wireless Account

15

2

0

Galaxy Ultra 22 5g not on registered network no cell signal

This started yesterday. no cell signal and can't get data or make calls.  I've swapped sim cards at the att store.  They adjusted and verified VPN settings.  The phone alternates between 5g and nothing.  even with 5g showing I can't make calls.  Recently updated software so

Questions

 • Samsung

235

35

0

Is there anyway to get ATT to whitelist a gmail address?

Have a machine alarm system in operation for 10+ years that sends a message out to 4 ATT phones via a Gmail address to MMS. Since Saturday Afternoon, this has been disabled. After reading on the forum, I realize I'm one of many. Even in just the last 6 days. It has worked flawlessly up until

Questions

 • Data & Messaging Features, Internet Tethering

38

5

0

Reception issues

When I’m talking to someone, they can’t hear me, it happens after talking a few moments

Questions

 • Apple

19

1

0

Blatantly lied to and ripped off

I needed a phone with the ability to hold 2 sim cards from different carriers, so I could stop carrying 2 phones around. After some research, S22 ultra can do it. I had Verizon, but they wouldn't cut me any deals on a new phone. Then AT&T shows up to change my modem and I tell the store manager

Questions

 • Wireless Account

29

5

0

No signal

We do not have service in lake city arkansas do u know what is happening. the zip Code is 72437  the area code is 870 

Questions

 • Online Account Access

13

1

0

Why is it so difficult to login to AT&A wireless internet acct?

I've ben trying 2 pay bill 4 days! At every login attempt, AT&T doesn't recognz eithr my passwd & or email add. 2 pay bil wthout an acct # it reqirs u enter email add. When I enter my email add, I get err msg asking me 2 enter a valid add. I also suddenly began gettng msg I have 2 Id's. 3 r

Questions

 • Online Account Access

138

2

0

I was scammed

I saw AT&T still had their "any year any condition" deal going on with Samsung and I decided walk into an AT&T store to trade in an old Galaxy S3 for $800 credits which went great. I decided to use the credits to get an S22 and I was told by the manager there was a promotion going on where I

Questions

 • Wireless Billing

34

8

0

I HAVE A NEW PREPAID ACCOUNT. I APPLIED FOR THE ACP AND I AM APPROVED. WHAT DO I DO NOW?

I have a new prepaid account and have been approved for the ACP. I advised my local AT&T store of my recent approval. The store advised me to reach out to ACP, so I did. NOW.. the ACP says that AT&T has to be the one to do this transaction. I'm getting the run around here and it is very frus

Questions

 • More AT&T PREPAID Discussions

23

1

0

I was lied to about a phone purchase when my other phone broke

I was told when my phone broke that I'd have to mail it in and it could take over a week to get back ( I can't go without a phone that long) so I asked if there was any way I could get a new phone seeming I was making installments on it. I was told that if I started making installments on a new phon

Questions

 • Wireless Account

23

3

0

Accepted Solution

Official Solution

Call and text history.

Does at&t prepaid delete phone records such as phone calls and text messages on the data usage history from your account? I am trying to figure out if an call or text message was done on a certain date does that show the correct calls and text messages from that day? If so if I had no more calls

Questions

 • Account & Usage

150

33

0

I received the code to unlock my device but it is the wrong code, can someone help me with this, please?

Hi, My request to unlock a Netgear MR1100 was approved, I received an email with instructions and the unlocking code. The issue is the code is wrong.  I was approved and received a confirmation email with instructions and the unlocking code I also checked the "unlock status page" and you ca

Questions

 • Other Phones & Devices

9

1

0

Global IMO Discount

Hi, I currently work for a tech company and am enrolled in the IMO discount. Last month, July 2022, my discount was not applied, it was about $98.10 dollars more and AT&T charged me.  I spent about 5 hours on the phone with about 15 different employees to try to get this corrected to no av

Questions

 • Wireless Billing

18

1

0

calls not going to voicemail

I have done all the steps listed in previous forums and tried the troubleshooting tool but my calls are still not going to voicemail. It is saying that your call can't be completed as dialed or the person is not available and to try again later.  My plan has basic voicemail and I had voicemail

Questions

 • Data & Messaging Features, Internet Tethering

9

1

0

Fraudulent surprise combined account with Direct TV

I have an ATT mobile account. I want to payoff my phone and leave ATT. I cannot because a fraudulent "combined account" is linked to my mobile phone. I cannot view it. ATT cannot uncombine it. I cannot payoff my account. Direct TV shows no account for me. Direct TV has me counted as a viewer fraudul

Questions

 • Account Features

16

1

0

Message 6 US01LV

AT&T wireless customers are unable to contact our business locations in Western Kentucky. They receive the message above after “we’re sorry.  We are unable to complete your call at this time..” message. I can’t figure out how to submit a ticket for this.   Any help would be appreciate

Questions

 • Network Coverage

12

1

0

Slow data speed

I am currently on the “Elite unlimited” plan using my iPhone 13 Pro Max. Even with full bars 5G, 5GE, my data is consistently very slow! I went on the AT&T App and turned off “data saver” and it does not change anything! There is nothing wrong with my iPhone, even so, I re-set my network setting

Questions

 • Data & Messaging Features, Internet Tethering

1.3K

3

0

The Active Armor support for iPhone

There is no way to report bugs about the Active Armor app. There is no useful links to do so: - Active Armor's Settings -> Help gives https://www.att.com/support/article/wireless/KM1185527 - App Store -> Active Armor app -> App Support gives the same URL It is not giving any means to a

Questions

 • Account Features

9

0

0

why is att so expensive

tmobile offered 55 & up plan for 27.50 each for two lines while att charges 65 with a discount of 10 on each so we are needlessly paying 75 per month. also get free smartphone plus 100 AAA prepaid mastercard please make it so we stay with att

Questions

 • Wireless Account

60

10

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