(Edited per community guidelines)

I need help obtaining the puk code for my sim card

Good morning, how can I change my passcode? I don’t even remember setting one up in the first place ? I don't even have a social security number to change my passcode. Now how can I change it. If I call customer service they are telling they can't help me in this and telling to go to store at store

On October 15 I spent $1,014.79 at AT&T Ocala, FL. the store manager (Tiffany) assist Me with the new account. During transaction I realized they "did not have in stock" color phone that I wanted. Tiffany then states "I can order the other phone, but You will need to do new purchase ($870+) in o

I have been trying to upgrade a phone through the website for months now but it keeps bringing up the same error: Uh oh! Something went wrong Please call us at 800.331.0500, so we can help with your order. CATLG-BUS-ERROR-20029 The accounts page used to work fine and recogniz

Hi! I recently ported two lines in from another carrier and one was a phone trade. I was sent a trade in kit, but the only shipping label received was the one below to Pitney Bowes. Is this the label I use to send my trade or should I have received another label? Wasn't sure if this one was for ret

My autopsy is processing on the 21st. This is not a good time for me. I get paid on the last day if the month and would prefer to have it process on the final day of the month instead. Is this change possible?

Hi! Just trying to understand how the trade-in process works. The ATT sales team contacted me regarding upgrading my device and turning in my current device which is an iPhone 11. I traded in my device and now they are saying it’s an activation lock on the phone in regards to find my iPhone, which i

GSM:850/900/1800/1900WCDMA: B1/B2/B5/B8TD-SCDMA: B34/B39LTE-FDD: B1/B2/B3/B5/B7/B8/B12/B17/B20LTE-TDD: B38/B39/B40/B41(100MHz) does this or do these or will these specs work with at&t?

Hello hoping to get some help because me and my dad have been on the phone with your customer service constantly trying to figure out when we will get our credit it has been perhaps months trying to get our credit for the trade ins everytime we call they tell us something different last time we call

I made an insurance claim for a device and paid the deductible ($130). I made the claim because the back glass of my phone was shattered badly. I promptly returned the damaged device once I received the replacement. Since i returned the device, AT&T has reached out to me at least 3 times askin

The Playstore has multiple apps labeled as ATT, where can I find the real deal?

What is the difference between gsm and automatic in text messaging center? There is one more option that I can't recall right now but what is the difference in these settings and which setting should I be using?

My dad's phone got wet and we switched his SIM to a new phone that's the same exact model. We just went through a BIG ordeal when his original phone & SIM card got damaged and he lost all of his contacts because they were only saved on the phone. So, I MADE SURE when I put his contact in this p

Hey, I travel to New York next month and want to buy a prepaid card for this period. At the checkout I need an American phone number and (maybe) an adress located in America.  Do you know if I can circumvent this or where I can buy a prepaid card for my holidays in advance? Thank you for you

Yes, I know it is ultimately my fault for not noticing the expiration date. Now that that's out of the way, its a ridiculously absurd policy. I was holding on to it for when I needed it, not realizing that it would expire.  I've been told that there's nothing that can be done and it can't b

We are getting charged from an iphone 14 we did not receive. me and my wife recently ordered a phone through the at&t branch in LA, but store manager then ordered the wrong phone so she canceled it immediately but it was already processed through my account, she then canceled the at&t accoun

My wife is in Turkey and when she receives a text with a gif or image it asks her to download the image. When she clicks on the download button, no image displays. She has a Samsung s21 and we have the day pass while she's there.

@ATTMobilityCare , Hi, i paid off a phone and it now is ready for unlocking. But when I tried to unlock, after I provide the imei number I get an error saying: website is experiencing technical difficulties. This has been a persistent issue for over one day. Please advise.

Device IMEI number: (Edited to remove personal information) Request number: (Edited to remove personal information) Hi Boussicot,   You've tried to unlock this device too many times. Wait 30 days and then submit a new request.   Thanks for choosing us, AT&T