My dad's phone got wet and we switched his SIM to a new phone that's the same exact model. We just went through a BIG ordeal when his original phone & SIM card got damaged and he lost all of his contacts because they were only saved on the phone. So, I MADE SURE when I put his contact in this p

Hey, I travel to New York next month and want to buy a prepaid card for this period. At the checkout I need an American phone number and (maybe) an adress located in America.  Do you know if I can circumvent this or where I can buy a prepaid card for my holidays in advance? Thank you for you

Yes, I know it is ultimately my fault for not noticing the expiration date. Now that that's out of the way, its a ridiculously absurd policy. I was holding on to it for when I needed it, not realizing that it would expire.  I've been told that there's nothing that can be done and it can't b

We are getting charged from an iphone 14 we did not receive. me and my wife recently ordered a phone through the at&t branch in LA, but store manager then ordered the wrong phone so she canceled it immediately but it was already processed through my account, she then canceled the at&t accoun

My wife is in Turkey and when she receives a text with a gif or image it asks her to download the image. When she clicks on the download button, no image displays. She has a Samsung s21 and we have the day pass while she's there.

@ATTMobilityCare , Hi, i paid off a phone and it now is ready for unlocking. But when I tried to unlock, after I provide the imei number I get an error saying: website is experiencing technical difficulties. This has been a persistent issue for over one day. Please advise.

Device IMEI number: (Edited to remove personal information) Request number: (Edited to remove personal information) Hi Boussicot,   You've tried to unlock this device too many times. Wait 30 days and then submit a new request.   Thanks for choosing us, AT&T

Hi - I'm a New York customer who has moved oversees. I am trying to cancel my line as I no longer need it. I cannot access my online account: 1. I can't receive SMS any more 2. My email on file (a yahoo email) is not receiving the reset passcode. I don't know why. I cannot show up in person. My p

I recently bought a new at&t physical sim card to switch carriers, but I completely forgot that my new phone supported only esim, and don't have the receipt for the sim card that I bought. Is there any way to just switch my physical sim to an esim once i activate it?

2 weeks ago my phone number was fraudulently stolen. I went straight into an AT&T Corporate Store.  They were able to locate the number and said they could get it back but it would take up to 5 days.  I have heard nothing since.  I have made countless calls and been into the Corp

All my texts are gone. How do I retrieve them.

My iphone 11 was stolen 3 weeks ago. I went to the AT&T store in the New Orleans CBD and explained what had happened. The employee looked up my account and told me that a replacement would be  covered by my insurance. I’m poor. I gushed gratitude. I expressed that I wouldn’t have been able to afford

1- my plan is set up for autopay. No big deal, I don’t have to worry about it. I log onto my ATT account this morning for the first time in 22 months and am surprised by a couple of charges. Apparently when you chose to pay $8.99 for insurance which is what ATT advertises. They will also charge you

How do I fix this error? BUSINESS_SMB_SOC_CODE_MISSING

I have two phones on my account. When iPhone 14 came out I ordered them through ATT and used the trade in option to send the iPhone 12's back to ATT.  One phone was processed quickly, and I received a $1,000 credit that is applied over time.  The other was not provided a credit.  Bot

First of all, I have 3 tablet plans. None of which can receive SMS (I do not have voice service with at&t). For three weeks now, I've been trying to obtain a SIM/eSIM for an iPad mini 6 (2021) I received as replacement for one that malfunctioned through AppleCare+. It has been a nightmare from t

iI have a pre paid refill card the PIN number is not visible both the retailer and phone company keep sending me back and forth to each other

I received a text message from a number that had a code in front of it when I looked at my history online. The code was CODE62508

How to recovery old pic from a iPhone14pro max help I lost pictures I needed for court

On November 18th I went to my local At&t store with my wife and my four year old daughter to get an upgrade for our phone. When we got to the store there was an employee who had helped us earlier that day, but unfortunately, he was with another customer at that time and was not available. There