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activation fee

If I have a iphone 12 mini that no longer works but plan on buying a new iphone will I be charged a fee for activating the new iphone or transfering the line from the broken iphone to the new one?

Questions

994

4

0

Can't receive short code texts

I had an iPhone X ES Max. About six months ago, I started having a problem in that I was no longer receiving text messages from short numbers with verification codes to access bank accounts and other services.  I used to be able to get these codes all the time, but all of a sudden, it was like

Questions

2.8K

16

Accepted Solution

Official Solution

Seeking support to unlock ESIM of iPad bought in Asia

Hi, need advise/support in unlocking an iPad that I bought while traveling to Vietnam. The iPad eSIM is locked and I am unable to load my country crrrier. When I checked it in the system the iPad is not fully paid which confuses me. I paid the brand new iPad in cash.

Questions

51

3

0

Poor Call Service, Even Poorer Customer Service

I am writing to express my disappointment with the customer service at the AT&T store located at 476 Fulton Street, Brooklyn. As a loyal customer of over 20 years, I am extremely dissatisfied with the treatment I received from your staff, particularly “manager” Daniel, Natalia, the security guard, a

Questions

29

1

Closed

No wifi calling option

My Samsung S9, that I got from my daughter when she changed phones, doesn't have an option to use wifi calling. I've looked under phone settings and connection settings and it's not there. How can I turn on wifi calling? Thanks.

Questions

893

14

0

Accepted Solution

Official Solution

The account owner needs to remove my device from their account

The device you want to unlock is active on another AT&T account. The account owner needs to remove the device from their account first. For assistance, call 800.331.0500.

Questions

77

1

0

Not letting me accept terms and conditions.

I placed an order for a phone over the phone yesterday and I go to check the status of the order today and it says in order for the phone to deliver. I must accept the terms and conditions. It asks for my phone number and ZIP Code so I put those in and it says this. “SSTNC-002: We've already registe

Questions

28

1

0

Spam Blocking ineffective ActiveArmour

Spam blocking app for ATT ActiveArmour flags real people and lets all the spam calls through. To do reverse lookup you have to manually enter# (disables copy/paste) but even then usually has no data, or if there are reports it just says how many and not WHAT was reported. Verizon spam blocker tells

Questions

41

0

0

Verification code texts are not coming through

I just switched to AT&T today on an iPhone 14 and I am not able to receive verification texts for any apps. I can receive all other sms texts with no issue. This problem persists across all apps that require verification codes. I’ve restarted my phone, verified my blocked list and turned off and

Questions

9K

20

Not receiving verification codes on android and iOS phones

This problem just recently began approximately three weeks ago. Both android and iOS are not receiving verification codes via text. When a call is an option, the code comes in voice call. Not every site has that option. The problem is on all sites. Checked all settings and turned off Wi-Fi calling.

Questions

6.6K

12

Accepted Solution

Closed

ATT wireless denied

I was at samsclub to port my number to AT&T after collecting all my info ATT representative called customer service and customer service person said he is from fraud department and application has been denied with no reason provided to me, I have AT&T home internet for more than a year and

Questions

289

7

0

Accepted Solution

Official Solution

when the att mobile lines 7868990889, or similar 7864088554 calls go to error message -

when the att mobile lines 7868990889, or similar 7864088554 calls go to error message - call made from (Edited to remove personal information). ATT is the only carrier unable to reach these numbers. why is this service performing so poorly? please help. 

Questions

41

1

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Dropping calls at home only

When I'm at home in the past 3 days I am unable to receive or send calls through wifi or cellular service. But when I am outside I am able to make and receive calls without a problem. I already reset network settings and issue is there when I'm home. How can I fix this.

Questions

63

1

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Unlock devices

My phone has been reported lost and stolen falsely how do I fix this problem????

Questions

18

1

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Opening an account to get a iPad

Opening an account

Questions

13

1

0

Accepted Solution

ATT Upgrade Empty Box Stolen Phone Next Contact?

<span;>I upgraded both my wife and my phones using our NEXT upgrade plan. Yes, I payed extra for upgrading both phones. Both of the return phones where packed exactly as described by their return process with their labels. I took pictures of both labels and packages. I even have a picture of p

Questions

32

5

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Suspicious unit signed me up for ATT

When I inquired about getting a package for new home fiber internet and wireless, I ended up speaking to someone in Miami even though I live in California. They said they worked on bundles for home fiber and could get me a great rate, which Adrian quoted as $80 after speaking with his manager Matt.

Questions

56

8

0

MyAT&T App Payment Methods Page Won’t Accept AmEx Card Info

Hello, I am using the MyAT&T app (version 2024.3.1), and encountering the following issue: I’d like to pay my AT&T wireless bill with my American Express card. However, when I am on the page to add a payment, the card number field specifies “16-19 digits”, but an AmEx is 15 digits… In the C

Questions

90

6

0

Phone Stuck in SOS Mode

Why is my phone stuck in sos mode, this the second time it’s happened and how do i fix this??

Questions

51

1

0

Current status - Denied We can’t unlock your device because it’s no longer active on an AT&T account.

Please help! I tried to unlock my iPhone I used to use while I was on AT&T through the official AT&T unlock page, but it was denied. I properly chose [NO] for [Do you have a mobile number from AT&T?] option and entered correct the phone's IMEI #, I still getting the below status update.

Questions

48

3

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