I placed an order for the new iPhone 15 at 8am on Friday. Needed to modify the order, but there was no way to do that, so I had to cancel the existing order. Now it’s 48 hours later, and while the order has been cancelled, charges are still pending to my account, which keeps me from placing a new or

So I have been with ATT since 2014. I have always had me and my daughters phones on my account. My daughter has upgraded her phone every year by me paying the extra fee and her turning in the old phone to upgrade. I on the other hand have always upgraded every other year. Well this year I called to

I posted a feedback for the new secure family app and here is the response I got that is false. I am a legacy user an cannot see where my kids are. No teen or young adult will agree to companion app. Please bring this feature back or tell me how as legacy user I can see my kids Thanks for your feedb

Despite pairing the phone with Apple screentime settings and a fancy looking description in said screentime, in testing, I can simply go into settings to VPN device management and delete the VPN. no need to delete the app, which the alliance does prevent, to its credit. But This is with advanced pa

Upgraded my phone to an Iphone 14 Pro Max. I had AT&T Secure Family on my iPhone 11 with no problem. It wouldn’t let me load the app on new phone. The app kept giving this error message: “Error during sync process. Can’t connect right now, Please check your Internet connection.” My Internet conn

I have pre ordered the latest iphone, will it be supported on att prepaid?

The Secure Family app updated and I apparently no longer have an account. It continues to ask me to set up a new account.  When it authorizes my wireless number (weird) there are no family members - and thus no history, no time limits, nothing.  HELP!

Hello, I bought the iPhone 13 on eBay when I tried to unlock it on the website (ATT - Unlock Your Device - LINK https://www.att.com/deviceunlock ) I was unsuccessful, the status returned was (We Cant Unlock your device - pay Early Termination Fee) I tried calling the number 800.331.0500 but I don't

Have entered transfer out code and inserted new SIM card.  Number has apparently been ported but phone continues to say I am not connected to a network.

My iPhone 12 Pro Max used to find and jump on 5G+ a bit around LA. Including on my apartment balcony looking right at a couple 5G towers. On my balcony, I’d get close to 900Mbps. But, since my iPhone 13 Pro, I no longer ever see the 5G+, and can’t seem to break past 80Mbps. I haven’t moved, my rate

My S22 Ultra's visual voice mail sends me a total of 3 notifications for every voice-mail! It is irritating. How do I limit it to one notification? Also it seems to have a different voice-mail length for each notification.

Hi. I have an iPad Pro that I would like to request carrier reveal. I try calling and talked to a few departments with no luck. Thank you. reference to: https://forums.att.com/conversations/apple/another-request-for-carrier-visibility-carrier-reveal-on-ipad/6406b91eceddca44a2ed9601 Chino

iphone 12 can't make calls physical sim card needs override to access network availablility

Can i get a report that gives the data text and talk usage by number for 2018 to 2021

I am a FirstNet customer and have been for a few years now. Once AT&T released the FirstNet and Family I decided I would merge to accounts in order to have one bill. Once I did the migration, the only account that shows up on my dashboard is an Internet account that I have secondary access. AT&a

Donald from ATThelp, sorry I didn't hit the link soon enough -- we had a very disruptive power outage here.I remain unable to use AT&T's email to text, and as described at length, it seems that some host you are using as an intermediary is blocking my server.PLEASE HELP THANK YOU.

第一次用卡贴机，解不开锁，求帮忙解一下！ IMEI:353223144790376

I was a tourist in the US for the summer and when I asked for a pre-paid plan in May the shop assistant set me up on what I believed was a pre-paid plan. Now that I'm back in Ireland I'm faced with paying a huge termination fee for what I've now found out to be a bill plan - this was never what I as

Does anyone know what time att does their shipping? Is it day time or night time?

It seems every time I log in and try to download detailed call logs, they have moved where they are...making it very difficult and frustrating to find. This time I just can't find them. (I could find a place to download, say, just the voice logs for 1 line...but it's always been possible download lo