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Being Lied to

Hi, I need help. I went to the internet to see if their internet was faster for my household. During that time, one of their sales guys came to my house too. He got me to change over to At&T under the condition he promised:He lied to me that switching over to att all my phones if I traded in

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68

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AT&T DirecTV Now Android TV

AT&T DirecTV Now Android TV is the at&t tv box fully loaded with android apps yes or no ?

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24

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WiFi calling still not working very well

I have seen a few posts on people complaining about the WiFi calling not working correctly I see in other Forums that it has been stated that it has been fixed Except it hasn't!! My WiFi calling has been working well for years but now It hardly works at all I have tried turning my phone off and on,

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8.2K

18

ATT won't lock my phone even though I met all requirements

So I'm trying to unlock my IPhone 6s (I bought it when it came out), I have paid it in full, and done all the other things blah blah blah, yet when I try to unlock it it says I have an ACTIVE account, so when I do the one where I have a number with AT&T (I haven't used ATT in 3 years), it says T

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20

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Two voice mail service numbers

I have two numbers for voice mail service and phone goes straight to voice mail.

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23

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account acess info has been reset

I've been trying for days to access my AT&T account. AT&T apparently got hacked and they invalidated all login information...Now what?

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61

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Voicemail seems to be calling people?

This has happened a few times in the past weeks. I get a call from a number I do not know, I "reject" it, then when I get time (minutes), I block it. Then the same number calls again later, gets blocked and sent to voicemail. Now the creepy part. I get a voicemail notice, check my voicemail, and it

Questions

2.6K

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Apple watch radomly drops cell service

I have two apple watches for my kids. They seem to randomly lose cell service. I can tell because calls go straight to voicemail and the "find my iPhone" feature no longer works. Find my iPhone works again when they are at home and on our home network. If I restart the watch, the problem is solved.

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597

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Change post

How do I edit my post

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19

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Returning phones with balance remaining due

I do not have time to sit on hold with customer service, so I'm hoping I can get some help here. For a multitude of reasons related to service and billing issues, I have transferred all of our services away from AT&T. Our phones numbers have been ported to another service, but we still have a ba

Questions

5.6K

21

Payment Confirmation Text Issue

Hello, I have two lines and I am a primary user. Each time when I pay my bill, the payment confirmation text also goes to the second line. I changed the notification settings to stop the text notification for the second line. I called att several times and issue is still not fixed.  Can som

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21

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Being billed for my mobile Hotspot

I have a Nighthawk hotspot which I didn't need or use so I suspended service for that device and was told by the Rep that I would not be charged for a monthly fee.  I don't look at my bill as I use autopay and would normally trust AT&T. I guess a big mistake.  I have been billed the $

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34

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Can not receive calls from a specific number

I work for a school, they have an autodialer that notifies you if school is closed or delayed. It is School Messenger For some reason I am not getting the calls. PLease see below the reasons they are stating for not receiving them. None of which I think is the case??  Also I checked my blocked

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29

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Trade in issue

December 6, 2023. I had went to an AT&T store and did the next program to trade in my old phone for a new phone. The customer service rep was great and at the end of the transaction he had provided me with a prepaid shipping label to ship my old phone back through the United States postal. phone

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33

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Cancel payment

Hi, i made payment in advance for next month by accident. I would like to cancel it. I am tourist and Will return soon home. No need to have card for next month

Questions

144

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s24 $10.99 deal

Hi I just went to a at&t store and they said they aren't doing the galaxy s24 $10.99 monthly plan with no trade in anymore. The at&t website AND their display models say that the $10.99 deal is still in place. Has this deal recently ended?

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42

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Representative provided false information resulting in a $600+ charge

My husband and I upgraded our phones. When our new phones arrived in the mail, my husband called AT&T to help activate our new devices. He asked about the envelope that they were supposed to for us to ship our phones back. The representative my husband spoke to explain to him that we did not nee

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43

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AT&T App on iPhone - MANDATORY UPDATE Pop-up - Legit?

I opened the AT&T app on my phone and got a popup that saysMandatory Update!A mandatory update has been released to ensure optimal system performance and stability while addressing known issues.There's a [CONTINUE] button and no other way to get out of it.SCAM or LEGIT?I have never ever seen thi

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2.7K

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How to reach someone who will finally resolve new account problems

I've spent hours trying to correct some errors made in my new account, set up with a more expensive service than I chose, set up with insurance I said I didn't want... set up for an AARP discount I told them I was not a member... hours sepnt on poor connections and cs who don't seem to know what the

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117

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Reverse Lookup

How do you use the Reverse Lookup feature in the AT&T ActiveArmour app?

Questions

40

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