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I Disputed my bill due to billing errors and Att is completely ignoring my letters

I have mailed AT&T two letters now disputing my bill due to billing errors, and my account does not reflect a dispute, nor have I received any response or any communication about my dispute at all. Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnec

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57

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my phone is not working anymore.

So, my phone is around 4 years old, and it is the iPhone 12. So apparently my phone now has a passcode, but I never put one on. my phone updated and I can't get into my phone due to the code. I was wondering sense it is a prepaid phone if i am able to swap for the same phone and put the sim in. wil

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46

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Purchasing an iphone 15 Pro outright from Apple as an upgrade

I just have two quick questions. I'm looking to buy the 15 pro from Apple because I want an unlocked phone since I do a lot of traveling. This is my first time buying from Apple instead of upgrading from AT&T. In the checkout out I can select AT&T as my carrier or no carrier. I get a prompt

Questions

3.4K

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Text Messages

Since the last update on my Samsung S23+ My text messages will on occasion not go through. I have to turn on airplane mode and turn it off to reset then I can resend. I do this at least once a day. It's becoming very annoying. Is there a fix in the works besides just restarting your phone. My phone

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16

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Insurance added during upgrade without permission by store employee

This is the second time this had happened where I go to a store, get an phone upgrade on a monthly plan, specifically say no insurance, yet on my next bill I see insurance added. It seems to me that this is something AT&T management is pushing on store employees to do for extra profits but obvi

Questions

201

7

cell phone trade-in

has anybody else been refused their trade-in credit by ATT Wireless? They refused to give me my credit saying I returned my cell phone late which is a lie. And they keep my cell phone. let me know. my previous post was deleted by att.

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52

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Cannot open link for ID verification

I am trying to upload my id to the link provided and all I get is a spinning circle, for over 10 minutes now. Tried opening the link again with the same results.

Questions

15

1

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Surface Duo Unlock Request keeps getting denied

I purchased a refurbished Surface Duo from a reputable company online and requested an unlock code from AT&T. It has been denied twice without explanation, simply saying that there isn't enough information.  I phoned support and while they were friendly they explained they could not do an

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16

6

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Phone reported stolen and it's not stolen????

Someone reported my son's phone stolen when it wasn't. I reactivated the phone when ATT shut it down -the status was "suspended/stolen." I walked into ATT to prove that we have possession of the phone and they restored it. The phone disconnected 2 days after I called customer service and they launch

Questions

3.5K

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Does AT&T support eSIM quick transfer on iPhones?

I’ve been resisting getting a new iPhone because I really prefer keeping a physical SIM, but since Apple doesn’t seem to want to provide new phones with physical SIM slots (at least in the U.S., they do in other countries. Thanks Tim Cook!), it’s time to make the leap.  According to Apple, you

Questions

318

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iPhone 15 Pro Max In-Store Available

Is the new iphone available in store as of 22 September ?

Questions

370

1

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How can I configure the APN for a SIM card in my car?

My old SIM card became defective and today I picked up a new SIM card at the AT&T store. Now the car is asking me to configure the APN for the card/car. AT&T sent me to my car dealer who showed me the manual where it says this can only be done by the service provider. Tech support also sent

Questions

173

11

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Prepaid Samsung A14 5G has been paid in full. Cannot unlock from AT&T

I submit the IMEI 355134281277358 to att.com/device unlock and the email response is to use the device unlock app. There is no unlock app on the phone. When I searched with Google, I found an AT&T DeviceUnlock application, but it will not install, it says that the device is not supported.

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25

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Device Trade In not eligible

​I recently bought the S22 Ultra under the impression I was going to receive a $800 credit. I sent my old device in and got an email saying it was received by the warehouse. After a couple month of not seeing the credit I called support and they informed me that the activation lock was still on and

Questions

244

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Great Customer Service Agent

How do I send a compliment for a specific individual for superb customer service?

Questions

17

3

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credit due of $121.19

I was given Reference # CM20230830-157024544. My recent auto draft by ATT was for an amount less $121.19. I assumed this is because the credit was being provided - but the $121.19 is now showing as a past due balance. The charges stemmed from trying to connect an apple watch to my account. It would

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25

2

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Free Samsung phone offer

In May 2022 I upgraded my phone using the free Samsung with trade-in on 2 different lines. I have never received those credits.  When does that happen?

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13

2

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list of phone calls

how can i get a list of call i received or made this last billing period. why does your system make this so difficult?

Questions

14

2

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ATT Wireless Account suspended due to suspected fraud

My wife and I visited an AT&T store last night to change her account type and pre-order a new iPhone. Long story short, the account was suspended due to suspected fraud. I've tried calling the fraud dept but I'm getting nowhere. Can someone please contact me? My wife uses the number for her busi

Questions

49

9

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Data icon disappear

Why is there no data icon on my Samsung galaxy s10 when I swipe down and what can be the solution for it

Questions

11

1

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