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Changed to debit card..still received just $5 discount instead of $10

Couple of months back changed from Credit card to debit Visa. Still got a reduced discount. What am I missing?

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31

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Official Solution

Starting Prepaid services with a Samsung Galaxy A20 SM-A205U

I bought a Prepaid sim card and service and I was prompted that my phone is no longer supported by att is there anyway to override this

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29

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Device compatibility check

Is the prepaid $30 monthly plan compatible with Pocophone F1?

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28

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Internal Roaming in India

I have ATT prepaid and I would be in India in a day. Would there be any service on my phone ? Is there a plan which I can use to enable service while staying in India ?

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21

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How long does ID verification for purchases take?

Sorry if this is in the wrong category, I can’t figure out where questions related to orders should go on this forum. If it’s wrong please let me know. But okay, question— I placed an order around 4:30pm today (Tuesday), and immediately got the text to verify my ID with pictures. I did that, and it

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51

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Official Solution

Unlock phone

I brought my own personal phone to at&t and didn't like the service. Now my phone is locked to at&t and they won't unlock it. What can I do?

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41

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Refund card not working and fixing to expire

Please call me to talk about another way to get my refund. I’ve tried using it at several places.

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14

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Trade in

So i made an insurance claim on my iPhone 12 and they sent me a iPhone 13 as the replacement, I was wondering if i could trade in the 13 when the 12 is still being mailed to att, the website says the imei is unable to be traded in but doesn’t give me a reason.

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16

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Sim card left in trade in phone

I forgot to take out the Sim card of the next up trade in device before sending back to AT&T. The new phone uses eSim and is already activated. Will AT&T just destroy the physical Sim once received? Does it affect the trade in device?

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16

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Full Bars - Houston - 0.45 MBPS Download

I have the highest tier of unlimited data on my iPhone 12 ProMax. I work in a busy area of SE Houston and frequently have full bars of coverage on my phone. However, I get less than 1mbps download most of the time. I think it’s due to the bandwidth of the towers, since I am close to a tower with ful

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15

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North Lane Refund Card By ATT Not Working

The North Lane Refund card does not work. I cannot activate it online (login.northlane.com/ATT)- when I put in the information it says that they cannot process my request. I have tried calling the number listed in the packet and on the back of the card (877-200-8555) as well as in the activation inf

Questions

2.2K

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Problem with IPhone Upgrade

I traded in an IPhone 11 Red phone for an IPhone 14 Pro in Feb 2023. I purchased the phone from an AT&T store and did the trade in via UPS. The initial trade-in offer was for $800 as evidenced by an initial 2 months of credit $44.46(2x800/36). The next credit was for $22.23. At around this time,

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32

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Wi-Fi SMS/MMS not sending to non iMessage phones

I have an iPhone 11 and no cellular service at my residence. iMessages will travel via wi-fi but not SMS to Androids and Google phones.  One out of ten attempts I will get a “not delivered” error message. I have checked all settings that Apple and AT&T have recommended, restarted my phone.

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30

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Closed

Bought Locked IPHONE 14 Pro Max In Pakistan

Hello Everyone. i bought my iphone 14 pro Max E-sim Variant here in Pakistan, costing me Approx 1200$ but i came to know that its Sim locked. i tried to search online IMEI checker and got to know that its locked to AT&T, as i am residing in Pakistan so i never came across to any AT&T Serv

Questions

357

7

Best Buy IMO discount

Hi, I'm a sales advisor at best buy trying to sign up for the IMO discount, but the Dealer code they gave me for a sales advisor isn't working. I was just wondering if I can't get the discount as a sales advisor or if the codes they gave me are just outdated.

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14

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Official Solution

Unlocking

Trying to get my AT&T MOTO G 5G (2022) PREPAID PHONE UNLOCKED

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44

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Lost my Samsung buds

Just realized I lost my Samsung ear buds. I had them on me earlier in the week but last known location was recorded a week ago. I cant figure out how to go about replacing them since I'm doing monthly payments. I haven't even had them for a month (not on my bill yet for payments). Am I able to ge

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16

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Official Solution

Fraud experiences

Did anyone get from "At&T" telling them that X number of spam texts had been sent from their phone?

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19

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Can't access account(s)

I recently bought a sim card and added 20$, not knowing the minimum for prepaid service is 30$. That sim has been lost so I bought another sim today and added 60$ not knowing 65$ is the unlimited plan amount. In the process of attempting to procure 5$ to activate my service with the 65$ unlimited pl

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14

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Gifted a iPhone but locked with your carrier and I’m with another carrier

How can I unlock my iPhone 14 Pro Max if it was gifted to me by a family member and it was bought straight up?

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21

7

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